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"Take great care of your people, they'll take great care of your customers, and your customers will come back and back and back."

- J.W. Marriot

People collaborating on a transparent work surface


People are the heart of our organizations. Designing, enhancing and managing the employee experience will result in work environments where employees can be do their best work to serve Washingtonians.


It is critial important to engage your employees and supervisors in transitioning to a modern workplace. There are numerous ways to do this, including:


Every agency has its culture. Tools provided here will help agencies build culture with intention. Executive Order 16-07 states that executive-level cabinent and small-cabinet agencies should create organizational culture that empowers employees with choice, enables excellent performance, supports all generations and is mindful of our impact on the environment.


Building a modern work environment

This presentation gives detail about what building a modern work environment is and why it is important:

Change management

Change management is the art and science of managing the people side of change. In building a successful modern work environment, it is important to understand, anticipate and plan for the reactions that individuals will likely have. The Change Management Playbook provides easy-to-follow change management methodology for agencies to use: