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Accounts Receivable System (AR)

The Enterprise Accounts Receivable System (AR) tracks and manages monies owed to an agency by its customers. Invoices created by the system electronically update the general ledger balances in the Agency Financial Reporting System (AFRS) and payments received are then applied to outstanding invoices. 

The system also has tools available for handling varying degrees of delinquent balances including reports, assessment of interest charges and collection letters.

Frequently asked questions

First, your agency must be a current AR customer agency:

  • Department of Financial Institutions
  • Department of Health
  • Department of Licensing
  • Office of Financial Management
  • Secretary of State
  • Washington State Patrol
  • Department of Agriculture

Second, contact your agency AR administrator to fill out an electronic AR Citrix User ID Request form and submit it online.

If you cannot remember your Citrix to AR password (the first login screen) or you are locked out, please contact WaTech Customer Support at 360-586-1000 or support@watech.wa.gov. If you cannot remember your Agency AR System login password (the second login screen), please contact your agency administrator.

Try logging out of the system completely and log in again. If the problem persists, please contact WaTech Customer Support at 360-586-1000 or support@watech.wa.gov.

This problem usually occurs when there are changes to your PC and/or printer. First, check your PC and printer to ensure they are set up correctly. Second, try logging out of AR completely and log in again. If the problem persists, please contact WaTech Customer Support at 360-586-1000 or support@watech.wa.gov.

OFM is exploring the feasibility of replacing its accounts receivable system and will keep agencies informed once a decision is made.