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State of Washington Classified Job Specification

UI SPECIALIST 3

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UI SPECIALIST 3
164G
Category: Financial Services

Definition

Delivers services to clients by taking and processing basic and complex unemployment insurance claims; or as an adjudicator, makes and issues formal and informal written decisions to allow or deny unemployment insurance claims that involve non-monetary issues. All positions apply complex laws, rules, regulations, policies, and procedures applicable to the unemployment insurance program.

Distinguishing Characteristics

UI Claims Processing (Intake):

This is fully qualified working level. Works independently. The majority of the time is spent taking and processing both basic and complex unemployment insurance claims, including Unemployment Compensation Federal Employment (UCFE), Unemployment Compensation Ex-Military (UCEX), Temporary Total Disability (TTD), and Interstate Agent Combined Wage Claims (CWC) claims.

Adjudication:

Entry level adjudicator. Works under close supervision. Makes and issues determinations or redeterminations to allow or deny UI benefits that involve non-monetary issues. The majority of the time is spent gaining proficiency to maintain a full workload of unemployment insurance claims involving non-monetary issues such as quits, discharges, availability, suitability, fraud and routine overpayment. Conducts fact-finding with claimants, employers, employer representatives, and third parties when required, determine rebuttal requirements and need to obtain additional facts, and advise claimants of final rights and responsibilities.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

UI Claims Processing (Intake)

One year of experience as a UI Specialist 1 or 2

Adjudication (Entry): 

One year of experience as a UI Specialist 2, or equivalent class within ESD;

OR

A Bachelor's degree and one year of professional level experience providing customer service in areas such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking and real estate.

Customer service experience, as specified above, will substitute, year for year, for education.

A Master's or law degree will substitute for the required experience.

Class Specification History

New class: 7-3-00
Revised WPD, definition, distinguishing characteristics, and minimum qualifications: 1-11-02
New class code: (formerly 30692) effective July 1, 2007

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