State of Washington Classified Job Specification
TELEPHONE COMMUNICATIONS OPERATOR
Class Series Concept
Maintain log of calls as required by institution policy and procedures;
Operate TTY/TDY system and facsimile process transfer equipment;
Respond to telephone and in-person requests for information;
Maintain institution locator files; locate personnel when necessary;
Carry out institution emergency telephone procedures when necessary;
Perform clerical duties such as typing, filing and receiving and routing visitors in conjunction with telephone duties;
May show substitute operator how to operate equipment;
Perform related duties as required.
High School Diploma, or GED Certificate;
Six months of relevant work experience. Six months of additional qualifying experience may substitute for required education.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Class Specification History
New Class: 1-03-73
Revise Title: 1-18-74
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
Revised new class code: (formerly 2280) effective July 1, 2007
Revised, removed DCs; adopted August 9, 2012, effective August 10, 2012.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.