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State of Washington Classified Job Specification

TELEPHONE COMMUNICATIONS OPERATOR

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TELEPHONE COMMUNICATIONS OPERATOR
101E
Category: Administrative Services

Class Series Concept

Facilitate telephone communications operations in an institution setting.

Definition

Receive and route incoming calls on an institution telephone switching system.

Typical Work

Receive and route incoming telephone calls to appropriate departments or personnel, place local and long distance calls; transfer calls; record and relay messages;

Maintain log of calls as required by institution policy and procedures;

Operate TTY/TDY system and facsimile process transfer equipment;

Respond to telephone and in-person requests for information;

Maintain institution locator files; locate personnel when necessary;

Carry out institution emergency telephone procedures when necessary;

Perform clerical duties such as typing, filing and receiving and routing visitors in conjunction with telephone duties;

May show substitute operator how to operate equipment;

Perform related duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

High School Diploma, or GED Certificate;

AND

Six months of relevant work experience. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Class Specification History

New Class: 1-03-73
Revise Title: 1-18-74
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
Revised new class code: (formerly 2280) effective July 1, 2007
Revised, removed DCs; adopted August 9, 2012, effective August 10, 2012.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.

 

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