State of Washington Classified Job Specification
PATIENT SERVICES COORDINATOR
Solely coordinates the daily patient flow in patient care areas and provides support services such as triaging patient telephone calls to medical staff, scheduling appointments, registering patients, maintaining patient records and assembling patient charts, and initiating and processing patient charge documents.
Under general direction, independently coordinates all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas, coordinating non-medical equipment repairs, inventorying and ordering supplies, assisting in the orientation of new residents and staff to clerical procedures, and participating in the preparation and maintenance of policies and procedures.
Oversees environmental conditions of office and patient waiting area including lighting, seating, literature and safety factors; arranges corrective measures;
Prepares requests for minor repairs of non-medical equipment; monitors progress of approved work orders;
Inventories and orders supplies;
Registers patients; collects and/or updates demographic and financial information; evaluates patient financial status to determine eligibility for care; assigns appropriate payer plans; obtains insurance claim forms and agency authorizations; verifies eligibility and benefits for third-party payers for planned and emergency admissions;
Responds to patient questions; provides directions to specified areas such as various labs, parking and eating facilities; assists patient in accessing hospital and community services by consulting and making referrals to appropriate resources; assists patients and families with telephone calls; maintains confidentiality of patient information;
Makes telephone assessment of patient problem and severity of condition; schedules new, return, ancillary and procedure appointments consistent with patient needs and scheduling guidelines; ensures or obtains authorization; completes required documentation; enters appointment information in on-line appointment system; maintains system by entering cancelled and rescheduled appointments;
Assists in orienting new attendings, residents, students and staff to the clerical operating procedures;
Triages patient telephone calls to medical staff; obtains necessary information for the return call; initiates emergency procedure when necessary;
Communicates various types of information to patients, referral agencies, departments, physicians and the community such as financial arrangements for special programs and experimental protocols, hospital charge estimates, insurance coverage and billing procedures;
Initiates and maintains the organization of the patient chart; coordinates patient records, referrals, special forms, and charge documents to facilitate patient check-in and check-out;
Processes and reconciles patient charge documents, ensuring accuracy; investigates and corrects rejected charges;
Coordinates obtaining interpreters for patients;
Arranges for patient transportation to outside facilities; coordinates patient transportation within facility;
Transcribes, verifies and follows-up written physician orders; processes patient care orders such as completed requisition for exams or equipment;
Performs general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients;
Participates in preparation and maintenance of policies and procedures for area of responsibility;
Secures and releases patient valuables and belongings;
Coordinates death procedures, including disposition; completes appropriate documentation;
Performs the work of a Patient Services Representative;
Performs related duties as required.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
High School graduation or equivalent
three years of general office experience or two years of office or customer service experience in a healthcare setting.
Class Specification History
New Class: 2-15-91
Revise Class/Title: 1-19-2001
General revision. Revises class code (formerly 6078), typical work; effective July 1, 2007.