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State of Washington Classified Job Specification

TELEPHONE COMMUNICATIONS SUPERVISOR

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TELEPHONE COMMUNICATIONS SUPERVISOR
101I
Category: Administrative Services

Definition

Coordinate a central telephone switching system for an institution.

Distinguishing Characteristics

Supervise assigned personnel; develop and implement procedures to facilitate the smooth operation of an institution's telephone communications system.

Typical Work

With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action;

Develop and implement department policies and procedures;

Coordinate emergency procedures with institution administrative staff;

Serve as liaison with other departments in the investigation and resolution of telephone communications problems between departments and/or with the public;

Assist in the preparation of the department budget;

Assist in planning new telephone systems;

Arrange for telephone equipment repairs, installations or modifications;

May perform the duties of Telephone Communications Operators;

Perform related duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

High School Diploma, or GED Certificate;

AND

Three years of experience (including one year of telephone lead or supervisory experience) as a Telephone Communications Operator. Six months of additional qualifying experience may substitute for required education. 

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Class Specification History

New Class: 6-15-75
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
Revised new class code: (formerly 2286) effective July 1, 2007
Revised DCs; adopted August 9, 2012, effective August 10, 2012.
Revised DQs, changed Sept. 24, 2012 

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