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State of Washington IT Professional Structure


<< Classified Job Listing

Class Code: 482SA
Category: Information Technology


The information contained on this page is a general description of the IT Professional Structure job family and level noted. The hiring agency or institution maintains positions descriptions with the specific duties and required qualifications for individual positions.
Allocation criteria for classified IT job families and levels is found in the IT Professional Structure Evaluator’s Handbook.

Job Family Definition

Work that involves planning and coordinating the installation, testing, operation, troubleshooting and maintenance of hardware, software systems and systems environment. Includes defining or coordinating common processes or procedures to support IT operations.

Job Level Competency Description

• Baseline understanding of principles and theory within area(s) of responsibility (gained through multiple years of progressive experience, training or formal education in area of assignment) and is developing depth of knowledge and practical application.
• Skilled in the diagnosis, troubleshooting and/or maintenance of IT systems.
• Learn to operate and maintain new technology; assist in transitions.
• Resolves problems requiring analysis and the discernment of the most suitable solution(s)/processes(s) available.
• Uses skills and abilities to complete routine tasks at the beginning, while growing toward completing tasks of increasing complexity.
• Uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations.
• Competent to work on several phases of computer operations, but still needs instruction and guidance for other (more complex) phases.
• Participates in specialized projects under direction of a higher-level IT professional.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Recruitment announcements will specify the specific desirable qualifications for the posted position.

Class History

New classification, adopted 06/13/2019, effective July 1, 2019.