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Home » Budget » Agency Activities » Prosperous Economy

Prosperous Economy

Last Updated: 10/13/2021

Provide consumer protection

Strategy: Provide consumer protection

Agency: 240 - Department of Licensing

A030 - Agency Administration

DOL's core services include driver, vehicle and professional licensing, regulation and education. Agency overhead is the business infrastructure required to lead and support that broad scope, and ensure agency accountability. Business units include: Executive management, Policy & Legislation, Communication & Education, Performance & Accountability, Human Resources, Emergency & Risk management, Budget, Accounting, Payroll, Contracts, and Public Disclosure.

Account FY 2022 FY 2023 Biennium Total
FTE 442.6 451.8 447.2
001 - General Fund
State 1,074,000 999,000 2,073,000
003 - Architects' License Account
State 441,000 229,000 670,000
026 - Real Estate Commission Account
State 4,241,000 3,634,000 7,875,000
04E - Uniform Commercial Code Account
State 277,000 1,579,000 1,856,000
04F - Real Estate Education Program Accou
State 1,000 1,000
06G - Real Estate Appraiser Commission
State 521,000 496,000 1,017,000
06L - Business and Professions Account
State 9,364,000 7,100,000 16,464,000
06R - Real Estate Research Account
State 2,000 3,000 5,000
082 - Motorcycle Safety Education Account
State 523,000 559,000 1,082,000
104 - Limited Fish and Wildlife Account
State 274,000 269,000 543,000
106 - Highway Safety Account
State 36,123,000 50,073,000 86,196,000
108 - Motor Vehicle Account
State 14,130,000 14,664,000 28,794,000
Local 28,000 2,590,000 2,618,000
108 - Motor Vehicle Account Totals 14,158,000 17,254,000 31,412,000
146 - Firearms Range Account
State 31,000 43,000 74,000
14V - Ignition Interlock Device Revolving
State 267,000 494,000 761,000
15V - Funeral and Cemetery Account
Non-Appropriated 958,000 973,000 1,931,000
16B - Landscape Architects' License Acct
State 39,000 43,000 82,000
Non-Appropriated 195,000 206,000 401,000
16B - Landscape Architects' License Acct Totals 234,000 249,000 483,000
16M - Appraisal Management Company Acct
State 17,000 94,000 111,000
Non-Appropriated 15,000 (6,000) 9,000
16M - Appraisal Management Company Acct Totals 32,000 88,000 120,000
17W - Limousine Carriers Account
State 55,000 55,000 110,000
19T - DOL Tech Improve and Data Mgmnt Acc
State 497,000 319,000 816,000
201 - DOL Services Account
State 2,084,000 1,256,000 3,340,000
20J - Electric Vehicle Account
State 207,000 210,000 417,000
21E - Concealed Pistol License Renew Acct
State 7,000 13,000 20,000
22J - Abandoned Rec Vehicle Disposal Acct
State 146,000 166,000 312,000
24K - Agency Financial Transaction Accoun
State 2,452,000 5,508,000 7,960,000
298 - Geologists' Account
State 68,000 81,000 149,000
Non-Appropriated 338,000 325,000 663,000
298 - Geologists' Account Totals 406,000 406,000 812,000
LTS - Long-Term Servs Support Trust Acct
State 774,000 (33,000) 741,000
FY 2022 FY 2023 Biennium Total
FTES 442.6 451.8 447.2
GFS 1,074,000.0 999,000.0 2,073,000.0
Other 74,074,000.0 90,944,000.0 165,018,000.0
Totals 75,148,000.0 91,943,000.0 167,091,000.0

002840 - % of agency-level performance measures on target (SP7a)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 70%
2017-19 M10 0% 70%
2017-19 M11 0% 70%
2017-19 M12 0% 70%
2017-19 M13 0% 70%
2017-19 M14 0% 70%
2017-19 M15 0% 70%
2017-19 M16 0% 70%
2017-19 M17 0% 70%
2017-19 M18 0% 70%
2017-19 M19 0% 70%
2017-19 M2 0% 70%
2017-19 M20 0% 70%
2017-19 M21 0% 70%
2017-19 M22 0% 70%
2017-19 M23 0% 70%
2017-19 M24 0% 70%
2017-19 M3 0% 70%
2017-19 M4 0% 70%
2017-19 M5 0% 70%
2017-19 M6 0% 70%
2017-19 M7 0% 70%
2017-19 M8 0% 70%
2017-19 M9 0% 70%

002849 - % of customers who say online transaction services met or exceeded their ideal expectation (OM2c)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 90%
2017-19 M10 0% 90%
2017-19 M11 0% 90%
2017-19 M12 0% 90%
2017-19 M13 0% 90%
2017-19 M14 0% 90%
2017-19 M15 0% 90%
2017-19 M16 0% 90%
2017-19 M17 0% 90%
2017-19 M18 0% 90%
2017-19 M19 0% 90%
2017-19 M2 0% 90%
2017-19 M20 0% 90%
2017-19 M21 0% 90%
2017-19 M22 0% 90%
2017-19 M23 0% 90%
2017-19 M24 0% 90%
2017-19 M3 0% 90%
2017-19 M4 0% 90%
2017-19 M5 0% 90%
2017-19 M6 0% 90%
2017-19 M7 0% 90%
2017-19 M8 0% 90%
2017-19 M9 0% 90%

002850 - % of customers who say in-person service met or exceeded their ideal expectation (OM2a)

Results DOL measure
Biennium Period Actual Target
2017-19 Q1 0% 90%
2017-19 Q2 0% 90%
2017-19 Q3 0% 90%
2017-19 Q4 0% 90%
2017-19 Q5 0% 90%
2017-19 Q6 0% 90%
2017-19 Q7 0% 90%
2017-19 Q8 0% 90%

002851 - % of customers who say phone services met or exceeded their expectation (OM2b)

Results DOL measure
Biennium Period Actual Target
2017-19 Q1 0% 90%
2017-19 Q2 0% 90%
2017-19 Q3 0% 90%
2017-19 Q4 0% 90%
2017-19 Q5 0% 90%
2017-19 Q6 0% 90%
2017-19 Q7 0% 90%
2017-19 Q8 0% 90%

A031 - Driver Licensing, Regulation and Records

DOL issues and renews driver licenses, permits and identification cards to over 1 million Washington residents each year, by screening applicants for identity, eligibility and skills. DOL improves traffic safety by providing driver guides, curriculum and tests, motorcycle and commercial driver safety programs and endorsements, managing driver records, regulating unsafe drivers, and licensing and regulating driver training schools, instructors and examiners. Customers are served through driver licensing offices, online and by phone. Transaction fees collected help fund the state's transportation system.

Account FY 2022 FY 2023 Biennium Total
FTE 684.4 717.7 701.1
001 - General Fund
State 30,000 30,000 60,000
003 - Architects' License Account
State 305,000 307,000 612,000
082 - Motorcycle Safety Education Account
State 1,935,000 1,919,000 3,854,000
106 - Highway Safety Account
State 81,502,000 68,829,000 150,331,000
Federal 647,000 647,000 1,294,000
106 - Highway Safety Account Totals 82,149,000 69,476,000 151,625,000
14V - Ignition Interlock Device Revolving
State 2,714,000 2,614,000 5,328,000
24K - Agency Financial Transaction Accoun
State 29,000 30,000 59,000
LTS - Long-Term Servs Support Trust Acct
State 632,000 632,000
FY 2022 FY 2023 Biennium Total
FTES 684.4 717.7 701.1
GFS 30,000.0 30,000.0 60,000.0
Other 87,132,000.0 74,978,000.0 162,110,000.0
Totals 87,162,000.0 75,008,000.0 162,170,000.0

002841 - % of customers with lobby wait times under 30 minutes (OM3a)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 90%
2017-19 M10 0% 90%
2017-19 M11 0% 90%
2017-19 M12 0% 90%
2017-19 M13 0% 90%
2017-19 M14 0% 90%
2017-19 M15 0% 90%
2017-19 M16 0% 90%
2017-19 M17 0% 90%
2017-19 M18 0% 90%
2017-19 M19 0% 90%
2017-19 M2 0% 90%
2017-19 M20 0% 90%
2017-19 M21 0% 90%
2017-19 M22 0% 90%
2017-19 M23 0% 90%
2017-19 M24 0% 90%
2017-19 M3 0% 90%
2017-19 M4 0% 90%
2017-19 M5 0% 90%
2017-19 M6 0% 90%
2017-19 M7 0% 90%
2017-19 M8 0% 90%
2017-19 M9 0% 90%

002842 - % of customer calls answered within 4 minutes (OM3b)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 89%
2017-19 M10 0% 89%
2017-19 M11 0% 89%
2017-19 M12 0% 89%
2017-19 M13 0% 89%
2017-19 M14 0% 89%
2017-19 M15 0% 89%
2017-19 M16 0% 89%
2017-19 M17 0% 89%
2017-19 M18 0% 89%
2017-19 M19 0% 89%
2017-19 M2 0% 89%
2017-19 M20 0% 89%
2017-19 M21 0% 89%
2017-19 M22 0% 89%
2017-19 M23 0% 89%
2017-19 M24 0% 89%
2017-19 M3 0% 89%
2017-19 M4 0% 89%
2017-19 M5 0% 89%
2017-19 M6 0% 89%
2017-19 M7 0% 89%
2017-19 M8 0% 89%
2017-19 M9 0% 89%

A032 - Vehicle and Boat Registration, Titles and Records

DOL provides vehicle titles, registrations, plates and permits, as well as boat registrations, through county auditors and the private businesses with whom they subcontract. DOL provides technical support and training to these direct service providers and manages the contract. DOL creates, maintains and secures vehicle records; assists law enforcement by providing access to records; and collects fees and taxes that support state and local transportation projects, law enforcement, and the Washington State Patrol.

Account FY 2022 FY 2023 Biennium Total
FTE 92.3 96.9 94.6
001 - General Fund
State 299,000 436,000 735,000
104 - Limited Fish and Wildlife Account
State 187,000 187,000 374,000
106 - Highway Safety Account
State 286,000 297,000 583,000
108 - Motor Vehicle Account
State 14,702,000 16,137,000 30,839,000
Local 3,272,000 710,000 3,982,000
108 - Motor Vehicle Account Totals 17,974,000 16,847,000 34,821,000
201 - DOL Services Account
State 2,004,000 2,843,000 4,847,000
22J - Abandoned Rec Vehicle Disposal Acct
State 1,390,000 1,372,000 2,762,000
24K - Agency Financial Transaction Accoun
State 8,078,000 5,160,000 13,238,000
513 - Derelict Vessel Removal Account
State 16,000 17,000 33,000
FY 2022 FY 2023 Biennium Total
FTES 92.3 96.9 94.6
GFS 299,000.0 436,000.0 735,000.0
Other 29,935,000.0 26,723,000.0 56,658,000.0
Totals 30,234,000.0 27,159,000.0 57,393,000.0

002843 - % of vehicle titles issued within 22 days (OP2d2)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 94%
2017-19 M10 0% 94%
2017-19 M11 0% 94%
2017-19 M12 0% 94%
2017-19 M13 0% 94%
2017-19 M14 0% 94%
2017-19 M15 0% 94%
2017-19 M16 0% 94%
2017-19 M17 0% 94%
2017-19 M18 0% 94%
2017-19 M19 0% 94%
2017-19 M2 0% 94%
2017-19 M20 0% 94%
2017-19 M21 0% 94%
2017-19 M22 0% 94%
2017-19 M23 0% 94%
2017-19 M24 0% 94%
2017-19 M3 0% 94%
2017-19 M4 0% 94%
2017-19 M5 0% 94%
2017-19 M6 0% 94%
2017-19 M7 0% 94%
2017-19 M8 0% 94%
2017-19 M9 0% 94%

A033 - Professions Licensing, Regulation and Records

DOL licenses and regulates over 260,000 professions and businesses spanning over 40 industries, so that all Washington consumers are protected from potential risks to their health, safety or assets. Services include: audits and inspections of licensees, and guidance on regulatory compliance; taking regulatory action, conducting hearings, and corrective action follow-up; investigating consumer complaints against licensees; and partnering with regulatory boards regarding license requirements and consumer protection.

Account FY 2022 FY 2023 Biennium Total
FTE 112.6 111.5 112.1
001 - General Fund
State 39,000 39,000
026 - Real Estate Commission Account
State 3,041,000 2,857,000 5,898,000
04F - Real Estate Education Program Accou
State 141,000 134,000 275,000
06G - Real Estate Appraiser Commission
State 448,000 445,000 893,000
06L - Business and Professions Account
State 4,011,000 3,802,000 7,813,000
06R - Real Estate Research Account
State 206,000 204,000 410,000
16M - Appraisal Management Company Acct
State 114,000 37,000 151,000
FY 2022 FY 2023 Biennium Total
FTES 112.6 111.5 112.1
GFS 39,000.0 39,000.0
Other 7,961,000.0 7,479,000.0 15,440,000.0
Totals 7,961,000.0 7,518,000.0 15,479,000.0

002844 - % of audits and inspections completed timely per statute (OP4a)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 90%
2017-19 M10 0% 90%
2017-19 M11 0% 90%
2017-19 M12 0% 90%
2017-19 M13 0% 90%
2017-19 M14 0% 90%
2017-19 M15 0% 90%
2017-19 M16 0% 90%
2017-19 M17 0% 90%
2017-19 M18 0% 90%
2017-19 M19 0% 90%
2017-19 M2 0% 90%
2017-19 M20 0% 90%
2017-19 M21 0% 90%
2017-19 M22 0% 90%
2017-19 M23 0% 90%
2017-19 M24 0% 90%
2017-19 M3 0% 90%
2017-19 M4 0% 90%
2017-19 M5 0% 90%
2017-19 M6 0% 90%
2017-19 M7 0% 90%
2017-19 M8 0% 90%
2017-19 M9 0% 90%

002845 - % of licenses issued timely (OP2d1)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 94%
2017-19 M10 0% 94%
2017-19 M11 0% 94%
2017-19 M12 0% 94%
2017-19 M13 0% 94%
2017-19 M14 0% 94%
2017-19 M15 0% 94%
2017-19 M16 0% 94%
2017-19 M17 0% 94%
2017-19 M18 0% 94%
2017-19 M19 0% 94%
2017-19 M2 0% 94%
2017-19 M20 0% 94%
2017-19 M21 0% 94%
2017-19 M22 0% 94%
2017-19 M23 0% 94%
2017-19 M24 0% 94%
2017-19 M3 0% 94%
2017-19 M4 0% 94%
2017-19 M5 0% 94%
2017-19 M6 0% 94%
2017-19 M7 0% 94%
2017-19 M8 0% 94%
2017-19 M9 0% 94%

A034 - Administration of Fuel Tax Collection and Motor Carrier Services

DOL administers motor vehicle, special, and aviation fuel tax collection programs; processes fuel tax returns; and collects over $1 billion in annual revenue to fund our state's transportation system. DOL licenses and audits fuel distributors, and provides them with taxpayer education.  DOL administers the International Registration Plan and International Fuel Tax Agreement, providing one-stop vehicle licensing and fuel tax filing services for Washington based interstate motor carriers.

Account FY 2022 FY 2023 Biennium Total
FTE 65.5 67.4 66.5
048 - Marine Fuel Tax Refund Account
State 17,000 17,000 34,000
108 - Motor Vehicle Account
State 6,787,000 6,606,000 13,393,000
Federal 75,000 75,000 150,000
108 - Motor Vehicle Account Totals 6,862,000 6,681,000 13,543,000
FY 2022 FY 2023 Biennium Total
FTES 65.5 67.4 66.5
GFS
Other 6,879,000.0 6,698,000.0 13,577,000.0
Totals 6,879,000.0 6,698,000.0 13,577,000.0
Expected Results

Key results expected include: collection of over $1 billion per year in fuel taxes which fund the state's transportation system, timely audits of fuel distributors and regulatory action, and collection of delinquent accounts.

A035 - Data Clearing House

DOL collects, maintains and provides data of two types not directly related to our licensing and regulatory roles: 1) The Firearms program sustains a database of concealed pistol licenses, firearm dealer licenses, and pistol transfers and sales from licensed firearm dealers. This database is used by law enforcement agencies who issue firearm licenses and conduct background checks. 2) The Uniform Commercial Code program is the central repository of liens on personal property in Washington, and conducts certified searches of its records for the public upon request.

Account FY 2022 FY 2023 Biennium Total
FTE 28.4 30.3 29.4
001 - General Fund
State 1,562,000 1,152,000 2,714,000
04E - Uniform Commercial Code Account
State 646,000 645,000 1,291,000
21E - Concealed Pistol License Renew Acct
State 126,000 (6,000) 120,000
FY 2022 FY 2023 Biennium Total
FTES 28.4 30.3 29.4
GFS 1,562,000.0 1,152,000.0 2,714,000.0
Other 772,000.0 639,000.0 1,411,000.0
Totals 2,334,000.0 1,791,000.0 4,125,000.0
Expected Results

Key results expected include: timely entry of firearm records and accessibility to law enforcement, and timely searched of lien data for the public.

A036 - Agency IT Projects

DOL is continuously modernizing and adapting its technology systems in response to law changes, population growth, and the public's expectation for modern service through technology. DOL prioritizes and manages large IT projects at an enterprise level to ensure successful outcomes from large technology investments.

Account FY 2022 FY 2023 Biennium Total
FTE 23.4 23.8 23.6
001 - General Fund
State 16,000 9,000 25,000
003 - Architects' License Account
State 8,000 5,000 13,000
026 - Real Estate Commission Account
State 76,000 45,000 121,000
04E - Uniform Commercial Code Account
State 14,000 8,000 22,000
06G - Real Estate Appraiser Commission
State 10,000 6,000 16,000
06L - Business and Professions Account
State 138,000 89,000 227,000
06T - License Plate Technology Account
State 2,125,000 2,125,000 4,250,000
082 - Motorcycle Safety Education Account
State 8,000 4,000 12,000
104 - Limited Fish and Wildlife Account
State 2,000 2,000
106 - Highway Safety Account
State 5,277,000 4,004,000 9,281,000
108 - Motor Vehicle Account
State 1,198,000 509,000 1,707,000
14V - Ignition Interlock Device Revolving
State 6,000 4,000 10,000
15V - Funeral and Cemetery Account
Non-Appropriated 12,000 7,000 19,000
201 - DOL Services Account
State 6,000 4,000 10,000
298 - Geologists' Account
Non-Appropriated 4,000 2,000 6,000
FY 2022 FY 2023 Biennium Total
FTES 23.4 23.8 23.6
GFS 16,000.0 9,000.0 25,000.0
Other 8,884,000.0 6,812,000.0 15,696,000.0
Totals 8,900,000.0 6,821,000.0 15,721,000.0

002846 - % on schedule implementing technology system milestones (SP7c)

Results DOL measure
Biennium Period Actual Target
2017-19 M1 0% 90%
2017-19 M10 0% 90%
2017-19 M11 0% 90%
2017-19 M12 0% 90%
2017-19 M13 0% 90%
2017-19 M14 0% 90%
2017-19 M15 0% 90%
2017-19 M16 0% 90%
2017-19 M17 0% 90%
2017-19 M18 0% 90%
2017-19 M19 0% 90%
2017-19 M2 0% 90%
2017-19 M20 0% 90%
2017-19 M21 0% 90%
2017-19 M22 0% 90%
2017-19 M23 0% 90%
2017-19 M24 0% 90%
2017-19 M3 0% 90%
2017-19 M4 0% 90%
2017-19 M5 0% 90%
2017-19 M6 0% 90%
2017-19 M7 0% 90%
2017-19 M8 0% 90%
2017-19 M9 0% 90%

A037 - Agency Overhead

Those elements of cost necessary in the production of a good or service which are not directly traceable to the product or service. Usually these costs relate to objects of expenditure that do not become an integral part of the finished product or service, such as rent, utilities, and other statewide central service costs.

Account FY 2022 FY 2023 Biennium Total
106 - Highway Safety Account
State 843,000 843,000 1,686,000
108 - Motor Vehicle Account
State 3,000 3,000 6,000
FY 2022 FY 2023 Biennium Total
FTES
GFS
Other 846,000.0 846,000.0 1,692,000.0
Totals 846,000.0 846,000.0 1,692,000.0
Expected Results

Support transparency and ability to manage costs related to overhead activities and services such as rent, utilities, and statewide central services