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OFM Service Alert – Multiple Services Down - RESOLVED

November 15, 2021
OFM ITS Service Alert

Visit the OFM Service Portal at to view active outages or degraded service.

What has changed since last update?

The issue impacting all systems has now been resolved. Users should now be able to access systems and retrieve data. If you continue to experience any issues, please contact the OFM Help Desk.

When did the incident end?

Monday, November 15th at 7:15 p.m.

Reason for Outage:

A scripting error impacted all virtual servers and created a multi-layered outage that had to be addressed in a specific order.

Message sent 11/15/21 at 2:03 p.m.

What is impacted?

Multiple systems are currently down:

  • Human Resources Management System (HRMS/SAP)
  • MyPortal
  • AIMS
  • 1099/AccountAbility (Citrix)
  • Financial Toolbox
  • TEMS
  • SPS
  • TALS
  • Budget Applications
  • Cenest  & PCHEES application

Who is impacted?

All users of impacted systems.

How does this impact customers?

These systems will be unavailable while we work on this issue. Technicians have identified a server issue causing the outages and are working to resolve this as quickly as possible.

When did the incident start?

Monday, November 15th at 12:20 p.m.

Technical Notes:

This issue has been caused by an error made during a standard decommission process. Technicians are troubleshooting this issue and an update will be sent when this issue is resolved.

Ref: INC0044720

This communication was sent to:

HRMS GovDelivery, HRMS Technical, MyPortal, AIMS, 1099/AccountAbility (Citrix), Financial Toolbox, TEMS, Enterprise Reporting, WWA, SPS, TALS, Budget Apps, Cenest & PCHEES applications.



OFM Help Desk

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