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Prosperous Economy

Last Updated: 04/04/2024

Regulate the economy to ensure fairness, security and efficiency

Strategy: Regulate the economy to ensure fairness, security and efficiency

Agency: 102 - Department of Financial Institutions

A001 - Agency Management and Administrative Services

The Division of Administration provides administrative and advisory services for the Department of Financial Institutions. These services include policy and legal advice, human resources, financial and budgeting functions.

Account FY 2024 FY 2025 Biennium Total
FTE 17.3 17.3 17.3
300 - Financial Services Regulation Acct
Non-Appropriated 2,545,000 2,732,000 5,277,000
FY 2024 FY 2025 Biennium Total
FTES 17.3 17.3 17.3
GFS
Other 2,545,000.0 2,732,000.0 5,277,000.0
Totals 2,545,000.0 2,732,000.0 5,277,000.0

002483 - Percentage of Revenues Collected Electronically

Percentage of Revenues Collected Electronically
Biennium Period Actual Target
2019-21 A2 90% 85%
2019-21 A3 90% 90%
2021-23 A2 79% 95%
2021-23 A3 91% 95%
2023-25 A2 0% 0%
2023-25 A3 0% 0%

002484 - Percentage of Calls Reaching a Live Person Within 60 Seconds

Percentage of Calls Reaching a Live Person Within 60 Seconds
Biennium Period Actual Target
2019-21 Q1 93% 80%
2019-21 Q2 93% 80%
2019-21 Q3 93% 80%
2019-21 Q4 91% 80%
2019-21 Q5 91% 80%
2019-21 Q6 88% 80%
2019-21 Q7 93% 80%
2019-21 Q8 97% 80%
2021-23 Q1 96% 80%
2021-23 Q2 97% 80%
2021-23 Q3 96% 80%
2021-23 Q4 97% 80%
2021-23 Q5 93% 80%
2021-23 Q6 95% 80%
2021-23 Q7 94% 80%
2021-23 Q8 95% 80%
2023-25 Q1 92% 80%
2023-25 Q2 95% 80%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002486 - Percentage of Employees who Leave DFI to Take A Position With Another Employer

Percentage of Employees who Leave DFI to Take A Position With Another Employer
Biennium Period Actual Target
2019-21 Q1 1% 3%
2019-21 Q2 1% 3%
2019-21 Q3 1% 3%
2019-21 Q4 1% 3%
2019-21 Q5 1% 3%
2019-21 Q6 0% 3%
2019-21 Q7 1% 3%
2019-21 Q8 1% 3%
2021-23 Q1 2% 3%
2021-23 Q2 2% 3%
2021-23 Q3 2% 3%
2021-23 Q4 2% 3%
2021-23 Q5 3% 3%
2021-23 Q6 1% 3%
2021-23 Q7 2% 3%
2021-23 Q8 1% 3%
2023-25 Q1 1% 3%
2023-25 Q2 1% 3%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002487 - Percentage of Veterans in DFI's Workforce

Percentage of Veterans in DFI's Workforce
Biennium Period Actual Target
2019-21 Q1 7% 8%
2019-21 Q2 8% 8%
2019-21 Q3 8% 8%
2019-21 Q4 8% 8%
2019-21 Q5 8% 8%
2019-21 Q6 8% 8%
2019-21 Q7 8% 8%
2019-21 Q8 8% 8%
2021-23 Q1 8% 8%
2021-23 Q2 9% 8%
2021-23 Q3 10% 8%
2021-23 Q4 11% 8%
2021-23 Q5 11% 8%
2021-23 Q6 10% 8%
2021-23 Q7 10% 8%
2021-23 Q8 11% 8%
2023-25 Q1 11% 8%
2023-25 Q2 11% 8%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002488 - Percentage of Employees with Disabilities in DFI's Workforce

Percentage of Employees with Disabilities in DFI's Workforce
Biennium Period Actual Target
2019-21 Q1 9% 8%
2019-21 Q2 9% 8%
2019-21 Q3 9% 8%
2019-21 Q4 12% 8%
2019-21 Q5 11% 8%
2019-21 Q6 11% 8%
2019-21 Q7 11% 8%
2019-21 Q8 11% 8%
2021-23 Q1 11% 8%
2021-23 Q2 12% 8%
2021-23 Q3 12% 8%
2021-23 Q4 13% 8%
2021-23 Q5 12% 8%
2021-23 Q6 13% 8%
2021-23 Q7 13% 8%
2021-23 Q8 14% 8%
2023-25 Q1 14% 8%
2023-25 Q2 15% 8%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

A002 - Chartering, Licensing and Registration

The Department of Financial Institutions evaluates and approves new applications, mergers, conversions, branches, and corporate governance changes for banks and credit unions. The department also conducts licensing, registration, and exemption activities for financial entities, such as broker dealers, investment advisers, securities issuers, escrow officers, mortgage brokers and loan originators, payday lenders, money transmitters, currency exchangers, and consumer loan companies.

Account FY 2024 FY 2025 Biennium Total
FTE 40.4 40.4 40.4
300 - Financial Services Regulation Acct
Non-Appropriated 5,667,000 6,213,000 11,880,000
FY 2024 FY 2025 Biennium Total
FTES 40.4 40.4 40.4
GFS
Other 5,667,000.0 6,213,000.0 11,880,000.0
Totals 5,667,000.0 6,213,000.0 11,880,000.0

000698 - Number of Registration Applications Received

Quantity received for registration applications.
Biennium Period Actual Target
2019-21 Q1 4 6
2019-21 Q2 3 6
2019-21 Q3 3 6
2019-21 Q4 2 6
2019-21 Q5 5 6
2019-21 Q6 5 6
2019-21 Q7 3 6
2019-21 Q8 2 6
2021-23 Q1 3 6
2021-23 Q2 5 6
2021-23 Q3 3 6
2021-23 Q4 4 6
2021-23 Q5 4 6
2021-23 Q6 5 6
2021-23 Q7 5 6
2021-23 Q8 1 6
2023-25 Q1 113 0
2023-25 Q2 0 0
2023-25 Q3 0 0
2023-25 Q4 0 0
2023-25 Q5 0 0
2023-25 Q6 0 0
2023-25 Q7 0 0
2023-25 Q8 0 0

002475 - Days to Process and Issue a Consumer Loan Company License

Days to Process and Issue a Consumer Loan Company License
Biennium Period Actual Target
2019-21 Q1 21 25
2019-21 Q2 25 25
2019-21 Q3 25 25
2019-21 Q4 24 25
2019-21 Q5 27 25
2019-21 Q6 24 25
2019-21 Q7 25 25
2019-21 Q8 25 25
2021-23 Q1 25 25
2021-23 Q2 25 25
2021-23 Q3 23 25
2021-23 Q4 25 25
2021-23 Q5 25 25
2021-23 Q6 25 25
2021-23 Q7 25 25
2021-23 Q8 25 25
2023-25 Q1 25 25
2023-25 Q2 25 25
2023-25 Q3 0 0
2023-25 Q4 0 0
2023-25 Q5 0 0
2023-25 Q6 0 0
2023-25 Q7 0 0
2023-25 Q8 0 0

002478 - Percentage of Callers who are "Satisfied" or "Very Satisfied" with the Information they Received

Percentage of Callers who are "Satisfied" or "Very Satisfied" with the Information they Received
Biennium Period Actual Target
2019-21 Q1 100% 90%
2019-21 Q2 99% 90%
2019-21 Q3 100% 90%
2019-21 Q4 100% 90%
2019-21 Q5 100% 90%
2019-21 Q6 100% 90%
2019-21 Q7 91% 90%
2019-21 Q8 89% 90%
2021-23 Q1 89% 90%
2021-23 Q2 98% 90%
2021-23 Q3 93% 90%
2021-23 Q4 91% 90%
2021-23 Q5 94% 90%
2021-23 Q6 100% 90%
2021-23 Q7 78% 90%
2021-23 Q8 92% 90%
2023-25 Q1 100% 90%
2023-25 Q2 100% 90%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002750 - Percentage of Mortgage Loan Originator sponsorship applications approved within 5 days

Percentage of Mortgage Loan Originator sponsorship applications approved within 5 days
Biennium Period Actual Target
2019-21 Q1 97% 80%
2019-21 Q2 92% 80%
2019-21 Q3 96% 80%
2019-21 Q4 94% 80%
2019-21 Q5 92% 80%
2019-21 Q6 92% 80%
2019-21 Q7 91% 80%
2019-21 Q8 94% 80%
2021-23 Q1 91% 80%
2021-23 Q2 93% 80%
2021-23 Q3 90% 80%
2021-23 Q4 93% 80%
2021-23 Q5 89% 80%
2021-23 Q6 93% 80%
2021-23 Q7 90% 80%
2021-23 Q8 95% 80%
2023-25 Q1 98% 80%
2023-25 Q2 97% 80%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

003036 - Number of Registration Applications Received

Number of Registration Applications Received
Biennium Period Actual Target
2021-23 Q1 107 110
2021-23 Q2 73 110
2021-23 Q3 64 110
2021-23 Q4 215 110
2021-23 Q5 80 110
2021-23 Q6 71 110
2021-23 Q7 69 110
2021-23 Q8 211 110
2023-25 Q1 113 110
2023-25 Q2 56 110
2023-25 Q3 0 0
2023-25 Q4 0 0
2023-25 Q5 0 0
2023-25 Q6 0 0
2023-25 Q7 0 0
2023-25 Q8 0 0

A003 - Education and Public Outreach

The Department conducts education and outreach activities for consumers and stakeholders. Activities include presentations, town meetings, and press conferences addressing consumer and industry concerns; Internet-based information; and interactive programs.

Account FY 2024 FY 2025 Biennium Total
FTE 5.8 5.8 5.8
300 - Financial Services Regulation Acct
Non-Appropriated 1,923,000 2,020,000 3,943,000
FY 2024 FY 2025 Biennium Total
FTES 5.8 5.8 5.8
GFS
Other 1,923,000.0 2,020,000.0 3,943,000.0
Totals 1,923,000.0 2,020,000.0 3,943,000.0

000375 - Consumers Rating Outreach Programs & Materials as Helpful

Consumers Rating Outreach Programs & Materials as Helpful
Biennium Period Actual Target
2019-21 Q1 100% 90%
2019-21 Q2 99% 90%
2019-21 Q3 100% 90%
2019-21 Q4 0% 90%
2019-21 Q5 100% 90%
2019-21 Q6 0% 90%
2019-21 Q7 100% 90%
2019-21 Q8 100% 90%
2021-23 Q1 100% 90%
2021-23 Q2 0% 90%
2021-23 Q3 100% 90%
2021-23 Q4 100% 90%
2021-23 Q5 0% 90%
2021-23 Q6 100% 90%
2021-23 Q7 100% 90%
2021-23 Q8 100% 90%
2023-25 Q1 100% 90%
2023-25 Q2 100% 90%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002479 - Registrant Survey Results Rated as "Excellent" or "Good"

Registrant Survey Results Rated as "Excellent" or "Good"
Biennium Period Actual Target
2019-21 Q1 100% 80%
2019-21 Q2 0% 80%
2019-21 Q3 100% 80%
2019-21 Q4 0% 80%
2019-21 Q5 100% 80%
2019-21 Q6 100% 80%
2019-21 Q7 100% 80%
2019-21 Q8 100% 80%
2021-23 Q1 100% 80%
2021-23 Q2 100% 80%
2021-23 Q3 0% 80%
2021-23 Q4 0% 80%
2021-23 Q5 100% 80%
2021-23 Q6 100% 80%
2021-23 Q7 100% 80%
2021-23 Q8 100% 80%
2023-25 Q1 100% 80%
2023-25 Q2 100% 80%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002482 - Percentage of Students Demonstrating Increased Financial Knowledge

Percentage of students demonstrating, through pre and post instruction testing, increased financial knowledge after completing a financial education curriculum.
Biennium Period Actual Target
2019-21 A2 18% 15%
2019-21 A3 38% 15%
2021-23 A2 49% 15%
2021-23 A3 36% 15%
2023-25 A2 39% 15%
2023-25 A3 0% 0%

A004 - Enforcement

The Department conducts various types of supervisory, surveillance, and enforcement activities to detect and take corrective action for violations of the regulatory and anti-fraud statutes applicable to financial institutions. Activities include processing complaints, doing investigations, and taking appropriate actions against banks, credit unions, and other financial entities. Additional enforcement functions include coordination and assistance to other law enforcement agencies and prosecutors and providing testimony in courts of law.

Account FY 2024 FY 2025 Biennium Total
FTE 46.6 46.6 46.6
06J - Securities Prosecution Account
Non-Appropriated 106,000 105,000 211,000
07A - Mortgage Lending Fraud Prosecution
Non-Appropriated 500,000 500,000 1,000,000
300 - Financial Services Regulation Acct
Non-Appropriated 8,197,000 8,705,000 16,902,000
FY 2024 FY 2025 Biennium Total
FTES 46.6 46.6 46.6
GFS
Other 8,803,000.0 9,310,000.0 18,113,000.0
Totals 8,803,000.0 9,310,000.0 18,113,000.0

000761 - Number of Enforcement Actions Taken

Number of Enforcement Actions Taken
Biennium Period Actual Target
2019-21 Q1 64 48
2019-21 Q2 41 48
2019-21 Q3 56 48
2019-21 Q4 65 48
2019-21 Q5 56 48
2019-21 Q6 41 48
2019-21 Q7 40 48
2019-21 Q8 43 48
2021-23 Q1 39 48
2021-23 Q2 30 48
2021-23 Q3 98 48
2021-23 Q4 30 48
2021-23 Q5 35 48
2021-23 Q6 41 48
2021-23 Q7 35 48
2021-23 Q8 39 48
2023-25 Q1 36 48
2023-25 Q2 47 48
2023-25 Q3 0 0
2023-25 Q4 0 0
2023-25 Q5 0 0
2023-25 Q6 0 0
2023-25 Q7 0 0
2023-25 Q8 0 0

002480 - Percentage of Consumer Complaints Closed Within 60 Days

Percentage of Consumer Complaints Closed Within 60 Days
Biennium Period Actual Target
2019-21 Q1 100% 80%
2019-21 Q2 97% 80%
2019-21 Q3 100% 80%
2019-21 Q4 97% 80%
2019-21 Q5 99% 80%
2019-21 Q6 100% 80%
2019-21 Q7 100% 80%
2019-21 Q8 99% 80%
2021-23 Q1 97% 80%
2021-23 Q2 100% 80%
2021-23 Q3 98% 80%
2021-23 Q4 100% 80%
2021-23 Q5 99% 80%
2021-23 Q6 97% 80%
2021-23 Q7 100% 80%
2021-23 Q8 96% 80%
2023-25 Q1 99% 90%
2023-25 Q2 97% 90%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002481 - Percentage of Complaints That Are Closed or Moved to Investigation Within 90 Days.

Percentage of Complaints That Are Closed or Moved to Investigation Within 90 Days.
Biennium Period Actual Target
2019-21 Q1 95% 80%
2019-21 Q2 95% 80%
2019-21 Q3 95% 80%
2019-21 Q4 96% 80%
2019-21 Q5 94% 80%
2019-21 Q6 86% 80%
2019-21 Q7 89% 80%
2019-21 Q8 79% 80%
2021-23 Q1 87% 80%
2021-23 Q2 83% 80%
2021-23 Q3 82% 80%
2021-23 Q4 82% 80%
2021-23 Q5 78% 80%
2021-23 Q6 77% 80%
2021-23 Q7 83% 80%
2021-23 Q8 88% 80%
2023-25 Q1 86% 80%
2023-25 Q2 87% 80%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

A005 - Examinations

The department performs several types of examinations. The three primary examinations are compliance and for-cause examinations of financial entities; safety and soundness examinations of banks, credit unions, debenture companies, money transmitters, trust companies, Small Business Association (SBA) lenders, and industrial development corporations; and information system examinations of banks and credit unions.

Account FY 2024 FY 2025 Biennium Total
FTE 111.2 122.4 116.8
300 - Financial Services Regulation Acct
Non-Appropriated 19,637,000 20,726,000 40,363,000
FY 2024 FY 2025 Biennium Total
FTES 111.2 122.4 116.8
GFS
Other 19,637,000.0 20,726,000.0 40,363,000.0
Totals 19,637,000.0 20,726,000.0 40,363,000.0

000523 - Banking Assets Held at Institutions with Satisfactory Ratings

Banking Assets Held at Institutions with Satisfactory Ratings
Biennium Period Actual Target
2019-21 Q1 100% 90%
2019-21 Q2 100% 90%
2019-21 Q3 99% 90%
2019-21 Q4 100% 90%
2019-21 Q5 100% 90%
2019-21 Q6 100% 90%
2019-21 Q7 100% 90%
2019-21 Q8 100% 90%
2021-23 Q1 100% 90%
2021-23 Q2 100% 90%
2021-23 Q3 100% 90%
2021-23 Q4 100% 90%
2021-23 Q5 100% 90%
2021-23 Q6 99% 90%
2021-23 Q7 100% 90%
2021-23 Q8 100% 90%
2023-25 Q1 94% 90%
2023-25 Q2 86% 90%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

000637 - Credit Union Assets Held at Institutions with Satisfactory Ratings

Credit Union Assets Held at Institutions with Satisfactory Ratings
Biennium Period Actual Target
2019-21 Q1 99% 95%
2019-21 Q2 99% 95%
2019-21 Q3 99% 95%
2019-21 Q4 99% 95%
2019-21 Q5 99% 95%
2019-21 Q6 99% 95%
2019-21 Q7 99% 95%
2019-21 Q8 99% 95%
2021-23 Q1 99% 95%
2021-23 Q2 99% 95%
2021-23 Q3 99% 95%
2021-23 Q4 98% 95%
2021-23 Q5 88% 95%
2021-23 Q6 98% 95%
2021-23 Q7 96% 95%
2021-23 Q8 94% 95%
2023-25 Q1 96% 90%
2023-25 Q2 100% 90%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002477 - Percentage of DFI's Consumer Services Division Licensees Examined Per Quarter

Percentage of DFI's Consumer Services Division Licensees Examined Per Quarter
Biennium Period Actual Target
2019-21 Q1 8% 5%
2019-21 Q2 6% 5%
2019-21 Q3 9% 5%
2019-21 Q4 10% 5%
2019-21 Q5 10% 5%
2019-21 Q6 8% 5%
2019-21 Q7 8% 5%
2019-21 Q8 7% 5%
2021-23 Q1 6% 5%
2021-23 Q2 12% 5%
2021-23 Q3 6% 5%
2021-23 Q4 7% 5%
2021-23 Q5 5% 5%
2021-23 Q6 6% 5%
2021-23 Q7 8% 5%
2021-23 Q8 7% 5%
2023-25 Q1 8% 5%
2023-25 Q2 5% 5%
2023-25 Q3 0% 0%
2023-25 Q4 0% 0%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%