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Efficient, Effective and Accountable Government

Last Updated: 10/07/2024

Support democratic processes and government accountability

Strategy: Support democratic processes and government accountability

Agency: 110 - Office of Administrative Hearings

A001 - Administrative Hearings

The Office of Administrative Hearings (OAH) resolves administrative disputes between members of the public and most state agencies. Issues that come before OAH include requests for unemployment The Office of Administrative Hearings (OAH) resolves administrative disputes between members of the public and most state agencies. Issues that come before OAH include requests for unemployment insurance or public assistance benefits, child and vulnerable adult abuse concerns, child support liability, business and professional licensing (ranging from electrical contractors to nursing homes and daycare facilities), special education, whistleblower cases for local governments, and other disputes in which due process of law requires a hearing. At hearing, the participants present evidence and sworn testimony. At the conclusion of the hearing, an administrative law judge issues a written order containing findings of fact and conclusions of law on all contested issues. State agencies and local governments are billed monthly based on actual use of OAH services.

Account FY 2024 FY 2025 Biennium Total
FTE 498.6 475.9 487.3
180 - Local Gov Administrative Hearings
Non-Appropriated 50,000 50,000 100,000
484 - Administrative Hearings Revolving
State 77,576,000 71,092,000 148,668,000
Local 12,000 12,000 24,000
484 - Administrative Hearings Revolving Totals 77,588,000 71,104,000 148,692,000
FY 2024 FY 2025 Biennium Total
FTES 262.2 238.0 250.1
GFS
Other 40,772,000.0 35,764,000.0 76,536,000.0
Totals 40,772,000.0 35,764,000.0 76,536,000.0

000704 - Percentage of randomly selected cases meeting or exceeding agency quality standards for all hearings

Percentage of randomly selected cases meeting or exceeding agency quality standards for all hearings and decisions
Biennium Period Actual Target
2019-21 Q1 100% 98%
2019-21 Q2 98% 98%
2019-21 Q3 100% 98%
2019-21 Q4 96% 98%
2019-21 Q5 100% 98%
2019-21 Q6 98% 98%
2019-21 Q7 96% 98%
2019-21 Q8 94% 98%
2021-23 Q1 98% 98%
2021-23 Q2 96% 98%
2021-23 Q3 96% 98%
2021-23 Q4 92% 98%
2021-23 Q5 98% 98%
2021-23 Q6 95% 98%
2021-23 Q7 97% 98%
2021-23 Q8 100% 98%
2023-25 Q1 97% 98%
2023-25 Q2 99% 98%
2023-25 Q3 97% 98%
2023-25 Q4 99% 98%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

000709 - Percentage of all cases completed within 90 days of filing the appeal

Percentage of all cases completed within 90 days of filing the appeal
Biennium Period Actual Target
2019-21 Q1 89% 80%
2019-21 Q2 90% 80%
2019-21 Q3 90% 80%
2019-21 Q4 91% 80%
2019-21 Q5 74% 80%
2019-21 Q6 29% 80%
2019-21 Q7 20% 80%
2019-21 Q8 17% 80%

002973 - Percentage of all orders issued on time

Percentage of all orders issued on time
Biennium Period Actual Target
2021-23 Q1 96% 95%
2021-23 Q2 95% 95%
2021-23 Q3 94% 95%
2021-23 Q4 94% 95%
2021-23 Q5 92% 95%
2021-23 Q6 94% 95%
2021-23 Q7 94% 95%
2021-23 Q8 94% 95%
2023-25 Q1 93% 95%
2023-25 Q2 93% 95%
2023-25 Q3 90% 95%
2023-25 Q4 89% 95%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%

002974 - Percentage of customer calls resolved without transferring caller

Percentage of customer calls resolved without transferring caller
Biennium Period Actual Target
2021-23 Q1 99% 95%
2021-23 Q2 99% 95%
2021-23 Q3 99% 95%
2021-23 Q4 99% 95%
2021-23 Q5 99% 95%
2021-23 Q6 99% 95%
2021-23 Q7 97% 95%
2021-23 Q8 95% 95%
2023-25 Q1 99% 95%
2023-25 Q2 99% 95%
2023-25 Q3 99% 95%
2023-25 Q4 96% 95%
2023-25 Q5 0% 0%
2023-25 Q6 0% 0%
2023-25 Q7 0% 0%
2023-25 Q8 0% 0%