Efficient, Effective and Accountable Government
Support democratic processes and government accountability
Strategy: Support democratic processes and government accountability
Agency: 110 - Office of Administrative Hearings
A001 - Administrative Hearings
The Office of Administrative Hearings (OAH) resolves administrative disputes between members of the public and most state agencies. Issues that come before OAH include requests for unemployment The Office of Administrative Hearings (OAH) resolves administrative disputes between members of the public and most state agencies. Issues that come before OAH include requests for unemployment insurance or public assistance benefits, child and vulnerable adult abuse concerns, child support liability, business and professional licensing (ranging from electrical contractors to nursing homes and daycare facilities), special education, whistleblower cases for local governments, and other disputes in which due process of law requires a hearing. At hearing, the participants present evidence and sworn testimony. At the conclusion of the hearing, an administrative law judge issues a written order containing findings of fact and conclusions of law on all contested issues. State agencies and local governments are billed monthly based on actual use of OAH services.
Account | FY 2024 | FY 2025 | Biennium Total |
---|---|---|---|
FTE | 498.6 | 475.9 | 487.3 |
180 - Local Gov Administrative Hearings | |||
Non-Appropriated | 50,000 | 50,000 | 100,000 |
484 - Administrative Hearings Revolving | |||
State | 77,576,000 | 71,092,000 | 148,668,000 |
Local | 12,000 | 12,000 | 24,000 |
484 - Administrative Hearings Revolving Totals | 77,588,000 | 71,104,000 | 148,692,000 |
FY 2024 | FY 2025 | Biennium Total | |
---|---|---|---|
FTES | 262.2 | 238.0 | 250.1 |
GFS | |||
Other | 40,772,000.0 | 35,764,000.0 | 76,536,000.0 |
Totals | 40,772,000.0 | 35,764,000.0 | 76,536,000.0 |
000704 - Percentage of randomly selected cases meeting or exceeding agency quality standards for all hearings
Biennium | Period | Actual | Target |
---|---|---|---|
2019-21 | Q1 | 100% | 98% |
2019-21 | Q2 | 98% | 98% |
2019-21 | Q3 | 100% | 98% |
2019-21 | Q4 | 96% | 98% |
2019-21 | Q5 | 100% | 98% |
2019-21 | Q6 | 98% | 98% |
2019-21 | Q7 | 96% | 98% |
2019-21 | Q8 | 94% | 98% |
2021-23 | Q1 | 98% | 98% |
2021-23 | Q2 | 96% | 98% |
2021-23 | Q3 | 96% | 98% |
2021-23 | Q4 | 92% | 98% |
2021-23 | Q5 | 98% | 98% |
2021-23 | Q6 | 95% | 98% |
2021-23 | Q7 | 97% | 98% |
2021-23 | Q8 | 100% | 98% |
2023-25 | Q1 | 97% | 98% |
2023-25 | Q2 | 99% | 98% |
2023-25 | Q3 | 97% | 98% |
2023-25 | Q4 | 99% | 98% |
2023-25 | Q5 | 0% | 0% |
2023-25 | Q6 | 0% | 0% |
2023-25 | Q7 | 0% | 0% |
2023-25 | Q8 | 0% | 0% |
000709 - Percentage of all cases completed within 90 days of filing the appeal
Biennium | Period | Actual | Target |
---|---|---|---|
2019-21 | Q1 | 89% | 80% |
2019-21 | Q2 | 90% | 80% |
2019-21 | Q3 | 90% | 80% |
2019-21 | Q4 | 91% | 80% |
2019-21 | Q5 | 74% | 80% |
2019-21 | Q6 | 29% | 80% |
2019-21 | Q7 | 20% | 80% |
2019-21 | Q8 | 17% | 80% |
002973 - Percentage of all orders issued on time
Biennium | Period | Actual | Target |
---|---|---|---|
2021-23 | Q1 | 96% | 95% |
2021-23 | Q2 | 95% | 95% |
2021-23 | Q3 | 94% | 95% |
2021-23 | Q4 | 94% | 95% |
2021-23 | Q5 | 92% | 95% |
2021-23 | Q6 | 94% | 95% |
2021-23 | Q7 | 94% | 95% |
2021-23 | Q8 | 94% | 95% |
2023-25 | Q1 | 93% | 95% |
2023-25 | Q2 | 93% | 95% |
2023-25 | Q3 | 90% | 95% |
2023-25 | Q4 | 89% | 95% |
2023-25 | Q5 | 0% | 0% |
2023-25 | Q6 | 0% | 0% |
2023-25 | Q7 | 0% | 0% |
2023-25 | Q8 | 0% | 0% |
002974 - Percentage of customer calls resolved without transferring caller
Biennium | Period | Actual | Target |
---|---|---|---|
2021-23 | Q1 | 99% | 95% |
2021-23 | Q2 | 99% | 95% |
2021-23 | Q3 | 99% | 95% |
2021-23 | Q4 | 99% | 95% |
2021-23 | Q5 | 99% | 95% |
2021-23 | Q6 | 99% | 95% |
2021-23 | Q7 | 97% | 95% |
2021-23 | Q8 | 95% | 95% |
2023-25 | Q1 | 99% | 95% |
2023-25 | Q2 | 99% | 95% |
2023-25 | Q3 | 99% | 95% |
2023-25 | Q4 | 96% | 95% |
2023-25 | Q5 | 0% | 0% |
2023-25 | Q6 | 0% | 0% |
2023-25 | Q7 | 0% | 0% |
2023-25 | Q8 | 0% | 0% |