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Home » Budget » Agency Activities » Efficient, Effective and Accountable Government

Efficient, Effective and Accountable Government

Last Updated: 10/13/2021

Provide a capable workforce to execute government functions

Strategy: Provide a capable workforce to execute government functions

Agency: 124 - Department of Retirement Systems

A001 - Public Pension Administration

The Department of Retirement Systems (DRS) serves over half a million active, retired, and inactive members of the Public Employees, School Employees, Teachers, Law Enforcement and Firefighters, Washington State Patrol, Public Safety Employees, and Judicial retirement systems. Services include receiving and processing essential member information submitted by more than 1,300 public employers, determining member eligibility for retirement, educating and counseling prospective retirees, processing disability and death adjustments, and computing retirement benefits, deductions, and benefit adjustments. The authority for DRS is established by RCW 41.50. Authority for administering the retirement systems is contained in RCW 2.10, 2.12, 41.26, 41.32, 41.34, 41.35, 41.37, 41.40, and 43.43. DRS also must conform to legislative mandates established in RCW 28.B10, 41.44, 41.45, 41.54, and 44.44.

Account FY 2022 FY 2023 Biennium Total
FTE 250.6 250.7 250.7
600 - Dept of Retirement Systems Expense
State 31,463,000 32,447,000 63,910,000
Non-Appropriated 3,457,000 3,455,000 6,912,000
600 - Dept of Retirement Systems Expense Totals 34,920,000 35,902,000 70,822,000
FY 2022 FY 2023 Biennium Total
FTES 250.6 250.7 250.7
GFS
Other 34,920,000.0 35,902,000.0 70,822,000.0
Totals 34,920,000.0 35,902,000.0 70,822,000.0

000612 - Timely Estimates

Average number of days to complete requests for retirement estimates.
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 0 0
2017-19 Q3 0 0
2017-19 Q4 14 5
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 15 14
2019-21 Q1 0 0
2019-21 Q2 0 0
2019-21 Q3 0 0
2019-21 Q4 9 14
2019-21 Q5 0 0
2019-21 Q6 0 0
2019-21 Q7 0 0
2019-21 Q8 12 14
2021-23 Q1 0 0
2021-23 Q2 0 0
2021-23 Q3 0 0
2021-23 Q4 0 14
2021-23 Q5 0 0
2021-23 Q6 0 0
2021-23 Q7 0 0
2021-23 Q8 0 14

000614 - Timely Response to Walk-In Customers

Average number of minutes after arrival that members visiting the Department of Retirement Systems will receive knowledgeable staff service.
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 0 0
2017-19 Q3 0 0
2017-19 Q4 5 4
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 6 5
2019-21 Q1 0 0
2019-21 Q2 0 0
2019-21 Q3 0 0
2019-21 Q4 7 5
2019-21 Q5 0 0
2019-21 Q6 0 0
2019-21 Q7 0 0
2019-21 Q8 0 5
2021-23 Q1 0 0
2021-23 Q2 0 0
2021-23 Q3 0 0
2021-23 Q4 0 5
2021-23 Q5 0 0
2021-23 Q6 0 0
2021-23 Q7 0 0
2021-23 Q8 0 5

000615 - Timely Response to Phone Calls

Percent of incoming phone calls to DRS answered within 30 seconds.
Biennium Period Actual Target
2017-19 Q1 0% 0%
2017-19 Q2 0% 0%
2017-19 Q3 0% 0%
2017-19 Q4 63% 90%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 49% 90%
2019-21 Q1 0% 0%
2019-21 Q2 0% 0%
2019-21 Q3 0% 0%
2019-21 Q4 36% 65%
2019-21 Q5 0% 0%
2019-21 Q6 0% 0%
2019-21 Q7 0% 0%
2019-21 Q8 24% 65%
2021-23 Q1 0% 0%
2021-23 Q2 0% 0%
2021-23 Q3 0% 0%
2021-23 Q4 0% 65%
2021-23 Q5 0% 0%
2021-23 Q6 0% 0%
2021-23 Q7 0% 0%
2021-23 Q8 0% 65%

000806 - Benefits paid annually in dollars ($M)

Benefits paid annually (in $M) for annuitants, withdrawals and Deferred Compensation.
Biennium Period Actual Target
2017-19 Q1 $0.00 $0.00
2017-19 Q2 $0.00 $0.00
2017-19 Q3 $0.00 $0.00
2017-19 Q4 $5,159.00 $5,107.00
2017-19 Q5 $0.00 $0.00
2017-19 Q6 $0.00 $0.00
2017-19 Q7 $0.00 $0.00
2017-19 Q8 $5,331.00 $5,469.00
2019-21 Q1 $0.00 $0.00
2019-21 Q2 $0.00 $0.00
2019-21 Q3 $0.00 $0.00
2019-21 Q4 $5,873.00 $5,651.00
2019-21 Q5 $0.00 $0.00
2019-21 Q6 $0.00 $0.00
2019-21 Q7 $0.00 $0.00
2019-21 Q8 $6,365.00 $5,990.00
2021-23 Q1 $0.00 $0.00
2021-23 Q2 $0.00 $0.00
2021-23 Q3 $0.00 $0.00
2021-23 Q4 $0.00 $6,349.00
2021-23 Q5 $0.00 $0.00
2021-23 Q6 $0.00 $0.00
2021-23 Q7 $0.00 $0.00
2021-23 Q8 $0.00 $6,730.00

002470 - Customer Satisfaction

Percent of members interviewed, identifying that DRS met or exceeded their expectations across 10 aspects of customer service.
Biennium Period Actual Target
2017-19 Q1 0% 0%
2017-19 Q2 0% 0%
2017-19 Q3 0% 0%
2017-19 Q4 92% 80%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 92% 80%
2019-21 Q1 0% 0%
2019-21 Q2 0% 0%
2019-21 Q3 0% 0%
2019-21 Q4 91% 80%
2019-21 Q5 0% 0%
2019-21 Q6 0% 0%
2019-21 Q7 0% 0%
2019-21 Q8 0% 80%
2021-23 Q1 0% 0%
2021-23 Q2 0% 0%
2021-23 Q3 0% 0%
2021-23 Q4 0% 80%
2021-23 Q5 0% 0%
2021-23 Q6 0% 0%
2021-23 Q7 0% 0%
2021-23 Q8 0% 80%

002471 - Accuracy of Benefit Estimates

Percent of benefit estimates that are within +/- 3% of the final benefit.
Biennium Period Actual Target
2017-19 Q1 0% 0%
2017-19 Q2 0% 0%
2017-19 Q3 0% 0%
2017-19 Q4 94% 90%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 93% 90%
2019-21 Q1 0% 0%
2019-21 Q2 0% 0%
2019-21 Q3 0% 0%
2019-21 Q4 93% 90%
2019-21 Q5 0% 0%
2019-21 Q6 0% 0%
2019-21 Q7 0% 0%
2019-21 Q8 92% 90%
2021-23 Q1 0% 0%
2021-23 Q2 0% 0%
2021-23 Q3 0% 0%
2021-23 Q4 0% 90%
2021-23 Q5 0% 0%
2021-23 Q6 0% 0%
2021-23 Q7 0% 0%
2021-23 Q8 0% 90%

002857 - Percent below peer median cost per member

Percent that DRS' per-member cost is below the median for the public sector peer group.
Biennium Period Actual Target
2017-19 A2 23% 20%
2017-19 A3 29% 20%
2019-21 A2 8% 20%
2019-21 A3 0% 20%
2021-23 A2 0% 20%
2021-23 A3 0% 20%

A002 - Deferred Compensation Management for Public Employees

This program enables eligible public employees to defer a portion of their earnings under a series of before tax investment plans until retirement or termination of public employment. At the end of Fiscal Year 2017, the program had $4.1 billion in assets, serving approximately 60,000 employees of state government, higher education, and political subdivisions. This activity also includes a supplemental retirement program serving more than 120 judges. Authority for the Deferred Compensation Plan is contained in RCW 41.50 and Section 457 of the Internal Revenue Code, while authority for the Judges program is contained in RCW 2.12.

Account FY 2022 FY 2023 Biennium Total
FTE 18.5 18.5 18.5
888 - Deferred Compensation Admin Account
Non-Appropriated 2,195,000 2,175,000 4,370,000
FY 2022 FY 2023 Biennium Total
FTES 18.5 18.5 18.5
GFS
Other 2,195,000.0 2,175,000.0 4,370,000.0
Totals 2,195,000.0 2,175,000.0 4,370,000.0

000622 - Number of new deferred compensation participants

Number of new deferred compensation participants.
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 0 0
2017-19 Q3 0 0
2017-19 Q4 8,261 5,293
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 7,834 8,500
2019-21 Q1 0 0
2019-21 Q2 0 0
2019-21 Q3 0 0
2019-21 Q4 8,774 8,500
2019-21 Q5 0 0
2019-21 Q6 0 0
2019-21 Q7 0 0
2019-21 Q8 6,647 8,500
2021-23 Q1 0 0
2021-23 Q2 0 0
2021-23 Q3 0 0
2021-23 Q4 0 9,100
2021-23 Q5 0 0
2021-23 Q6 0 0
2021-23 Q7 0 0
2021-23 Q8 0 9,100

002470 - Customer Satisfaction

Percent of members interviewed, identifying that DRS met or exceeded their expectations across 10 aspects of customer service.
Biennium Period Actual Target
2017-19 Q1 0% 0%
2017-19 Q2 0% 0%
2017-19 Q3 0% 0%
2017-19 Q4 92% 80%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 92% 80%
2019-21 Q1 0% 0%
2019-21 Q2 0% 0%
2019-21 Q3 0% 0%
2019-21 Q4 91% 80%
2019-21 Q5 0% 0%
2019-21 Q6 0% 0%
2019-21 Q7 0% 0%
2019-21 Q8 0% 80%
2021-23 Q1 0% 0%
2021-23 Q2 0% 0%
2021-23 Q3 0% 0%
2021-23 Q4 0% 80%
2021-23 Q5 0% 0%
2021-23 Q6 0% 0%
2021-23 Q7 0% 0%
2021-23 Q8 0% 80%

A006 - One-Time Projects

This activity contains the one-time costs associated with legislative projects approved and funded each session, which are then removed in the carry forward level calculation process each biennium.

Account FY 2022 FY 2023 Biennium Total
FTE 17.3 16.7 17.0
600 - Dept of Retirement Systems Expense
State 3,734,000 3,818,000 7,552,000
888 - Deferred Compensation Admin Account
Non-Appropriated 105,000 126,000 231,000
FY 2022 FY 2023 Biennium Total
FTES 17.3 16.7 17.0
GFS
Other 3,839,000.0 3,944,000.0 7,783,000.0
Totals 3,839,000.0 3,944,000.0 7,783,000.0
Expected Results

Implement projects on time and within budget.

A010 - Old Age and Survivors Insurance (OASI) Program

This activity administers the Social Security and Medicare coverage program, also known as Old Age Survivor Insurance (OASI), for all state and local (public) government employers throughout the state of Washington, by serving as a facilitator and communication bridge between those employers and the Social Security Administration and Internal Revenue Service.

Account FY 2022 FY 2023 Biennium Total
FTE 1.3 1.3 1.3
874 - OASI Revolving Account
Non-Appropriated 165,000 171,000 336,000
FY 2022 FY 2023 Biennium Total
FTES 1.3 1.3 1.3
GFS
Other 165,000.0 171,000.0 336,000.0
Totals 165,000.0 171,000.0 336,000.0
Expected Results

State and local government employees have retirement benefits. State and local governments meet their obligations under the federal law.