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Home » Budget » Agency activities and performance » Agency Activities » Efficient, Effective and Accountable Government

Efficient, Effective and Accountable Government

Last Updated: 07/14/2021

Provide tools and resources to execute government functions

Strategy: Provide tools and resources to execute government functions

Agency: 163 - Consolidated Technology Services

A402 - Administrative Activity

Consolidated Technology Services (WaTech) is a proprietary agency responsible for providing technology services at cost-recoverable prices to state, local, and tribal governments, educational institutions, and nonprofit organizations. Administrative Activity supports agency management which includes executive leadership, communications, legal services, finance, performance management, human resources, administrative support, internal application development and agency support, customer relations, administrative support, strategic architecture and facilities. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 150.1 150.0 150.1
458 - Con Tech Serv Rev Acct
Non-Appropriated 18,895,000 22,119,000 41,014,000
FY 2020 FY 2021 Biennium Total
FTES 150.1 150.0 150.1
GFS
Other 18,895,000.0 22,119,000.0 41,014,000.0
Totals 18,895,000.0 22,119,000.0 41,014,000.0
Expected Results

* Provide leadership on the innovative use of information technology to accomplish the state's business goals; * Set strategic direction for the state's information technology infrastructure and a full range of information technology services at competitive prices; * Deliver internal services that leverage technology and resources to continually improve processes, reduce costs, and mitigate legal and business risks associated with managing the agency's finances and human resources.

A403 - Manage the State’s Data Network

Data Network Services plans, implements, and manages Washington State’s enterprise network, including network firewall security, internet access, and network connectivity to hundreds of customer locations. These networks provide connectivity between government systems and customers who require access to the applications and data residing on those systems. Consolidated Technology Services (WaTech) supports three governmental data networks. These include the State Metropolitan Optical Network (SMON) on the capitol campus in Olympia and locations within Lacey and Tumwater; the State Governmental Network (SGN) of state government agencies; and the Intergovernmental Network (IGN) that links cities and counties with state agencies. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 52.4 52.4 52.4
458 - Con Tech Serv Rev Acct
Non-Appropriated 27,949,000 27,838,000 55,787,000
FY 2020 FY 2021 Biennium Total
FTES 52.4 52.4 52.4
GFS
Other 27,949,000.0 27,838,000.0 55,787,000.0
Totals 27,949,000.0 27,838,000.0 55,787,000.0
Expected Results

CTS provides connectivity and data bandwidth to state and local government organizations so they can stay connected to state networks to conduct business.

A407 - Store and Distribute Data

Consolidated Technology Services (WaTech) provides a broad range of server based enterprise business solutions. These services improve efficiency for state government by providing hardware and software, staff expertise and support, data center facilities, and data storage. Specific services include server hosting, server management, electronic mailing lists, Web site hosting, data transfer security, content management for Web sites, portable digital assistants, online payment processing, video/audio streaming, and billing support. With these technologies customers can facilitate communications, integrate applications, gain quality and reliable server management, utilize report and document management capabilities, transfer sensitive data securely between organizations, and manage electronic mailing lists. This activity also includes the operation and maintenance of the State Data Center (SDC), which is one of the premier data center programs in the state with regards to security, reliability, resilience, skilled operations and energy efficiency. All of WaTech centrally managed IT services are housed in and delivered from SDC-managed facilities. This includes statewide networks, cloud connectivity, high performance compute and storage, data security and state government’s most important business data and applications. Multiple data centers are linked to ensure crucial government systems continue to operate during times of disaster. In addition, many state, local and federal agencies, tribes, and public-benefit nonprofits co-locate their agency-owned IT systems in SDC facilities allowing them to focus on managing their business applications rather than on operating an expensive data center complex. Customer agencies and constituents are assured that the state’s critical information systems are operating as efficiently as possible and are accessible, available and secure 24/7, 365 days a year. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 49.0 49.0 49.0
458 - Con Tech Serv Rev Acct
Non-Appropriated 23,670,000 23,475,000 47,145,000
FY 2020 FY 2021 Biennium Total
FTES 49.0 49.0 49.0
GFS
Other 23,670,000.0 23,475,000.0 47,145,000.0
Totals 23,670,000.0 23,475,000.0 47,145,000.0
Expected Results

CTS will improve the overall efficiency and total cost-of-ownership of technology throughout state government by aggregating staff expertise, hardware and software, data center facility costs, and data storage. Currently, CTS upports over 300 customer shared and dedicated servers that facilitate the hosting of agency web sites, electronic mailing lists, agency e-mail, and secure file transfer.

A408 - Secure Data and Networks

Consolidated Technology Services (WaTech) secures and protects the state's critical assets and information by providing constant monitoring of state networks to detect, prevent and respond to cyber-attacks and providing secure access services. This includes malware and intrusion detection; incident response in the event of a cyber-attack (assessing the scope of an attack and assisting with system recovery); security design reviews and security risk assessments. (Consolidated Technology Services Revolving Account–State)

Account FY 2020 FY 2021 Biennium Total
FTE 47.8 48.2 48.0
458 - Con Tech Serv Rev Acct
State 6,690,000 6,061,000 12,751,000
Non-Appropriated 9,342,000 8,882,000 18,224,000
458 - Con Tech Serv Rev Acct Totals 16,032,000 14,943,000 30,975,000
FY 2020 FY 2021 Biennium Total
FTES 47.8 48.2 48.0
GFS
Other 16,032,000.0 14,943,000.0 30,975,000.0
Totals 16,032,000.0 14,943,000.0 30,975,000.0
Expected Results

CTS will protect state networks from virus attacks and other Internet threats that can have a significant impact on normal government operations. The goal is to successfully mitigate any major incidents without any major disruptive events.

A411 - Enterprise Mainframe Computing

Consolidated Technology Services (WaTech) provides 24 hour, year round shared and dedicated mainframe processing services for customers on IBM System/390 platform. The mainframe platform processes millions of transactions each day for state agencies and the public in the areas of social services, employment, corrections, business regulation, finance and retirement systems, health care, and natural resources. Computing services on the mainframe platform include technical support services for shared and agency software products and output in multiple media formats. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 15.6 15.6 15.6
458 - Con Tech Serv Rev Acct
Non-Appropriated 12,142,000 12,731,000 24,873,000
FY 2020 FY 2021 Biennium Total
FTES 15.6 15.6 15.6
GFS
Other 12,142,000.0 12,731,000.0 24,873,000.0
Totals 12,142,000.0 12,731,000.0 24,873,000.0
Expected Results

CTS will improve the overall efficiency, reliability, and total cost-of-ownership of processing large-scale jobs in state government by aggregating staff expertise, data center facility costs, disaster recovery, data storage, and 24X7 availability. CTS provides mainframe computing to more than 230 customers. Output measures track agency use of these services. Typical monthly outputs exceed 100 million mainframe transactions, 1.5 million warrants printed, 43,000 microfiche produced, and 7,000,000 pages printed.

A413 - Voice Telephony Services

CTS offers a wide range of telecommunications voice services including installing, operating, and maintaining Private Branch Exchange systems that deliver telephony services, local and long distance telephone services, voice mail, audio conference calling services including operator assisted, video conferencing, web collaboration, interactive voice recognition, call center services, and directory assistance. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 28.6 28.6 28.6
458 - Con Tech Serv Rev Acct
Non-Appropriated 20,465,000 19,866,000 40,331,000
FY 2020 FY 2021 Biennium Total
FTES 28.6 28.6 28.6
GFS
Other 20,465,000.0 19,866,000.0 40,331,000.0
Totals 20,465,000.0 19,866,000.0 40,331,000.0
Expected Results

CTS provides voice telephony services to more than 500 customers. CTS currently tracks and reports long distance usage in minutes per month, conference calls per month, the total number of conference call participants per month, and Private Branch Exchange (PBX) telephone lines used by customers.

A409 - Establish IT Policy and Standards

The OCIO establishes the technology strategy for the state and provides the policy, standards and decision framework for implementing this strategy. Activities include the development of statewide information technology policy, oversight of major IT projects, preparation of technical IT standards and evaluation of the technical merits of proposed projects. (Consolidated Technology Services Revolving Account–State)

Account FY 2020 FY 2021 Biennium Total
FTE 21.0 21.0 21.0
458 - Con Tech Serv Rev Acct
State 6,142,000 6,155,000 12,297,000
Non-Appropriated 248,000 248,000 496,000
458 - Con Tech Serv Rev Acct Totals 6,390,000 6,403,000 12,793,000
FY 2020 FY 2021 Biennium Total
FTES 21.0 21.0 21.0
GFS
Other 6,390,000.0 6,403,000.0 12,793,000.0
Totals 6,390,000.0 6,403,000.0 12,793,000.0
Expected Results

* Provide strategic direction and enterprise architecture for state government * Enable standardization and consolidation of IT infrastructure * Establish standards and policies for efficient and consistent operations * Educate and inform policy leaders * Create and nurture a cohesive operating IT community * Bring technology expertise to improve the business of government * Develop and publish an updated state IT strategic plan

B010 - Support Enterprise IT Systems

Consolidated Technology Services (WaTech) provides enterprise financial and administrative systems to state government. CTS currently supports dozens of applications of various size, complexity and user base, including the state's general ledger accounting system, HR/payroll system, budget development and allotment systems, fiscal note system, travel and expense management system, procurement and contracts systems, and enterprise reporting and business intelligence tools. This activity helps reduce the total cost of government by providing systems all agencies can use reducing the need and cost for individual agency applications. System support activities include user training and help desk support. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 2.0 2.0 2.0
001 - General Fund
State 188,000 188,000 376,000
458 - Con Tech Serv Rev Acct
Non-Appropriated 612,000 570,000 1,182,000
FY 2020 FY 2021 Biennium Total
FTES 2.0 2.0 2.0
GFS 188,000.0 188,000.0 376,000.0
Other 612,000.0 570,000.0 1,182,000.0
Totals 800,000.0 758,000.0 1,558,000.0
Expected Results

CTS will maximize the value of the state's investments in financial and administrative systems, and streamline business processes to make it easier for state employees to perform their jobs. By doing this, CTS will also provide easy, timely access to valuable information to improve decision making and operational effectiveness. These efforts will drive an enterprise-wide framework that supports the cost-effective delivery of a modern, secure, integrated suite of financial and administrative systems.

B011 - Website Support Services for State Agencies

State government's Access Washington Web portal http://access.wa.gov, the Ask George search tool, and the state's intranet portal "Inside Washington" are developed and supported by Consolidated Technology Services (WaTech). The statewide Web portals deliver the single face of WA government. This team also provides agencies with Web site development services using the latest technologies. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 7.4 7.4 7.4
458 - Con Tech Serv Rev Acct
Non-Appropriated 2,136,000 2,211,000 4,347,000
FY 2020 FY 2021 Biennium Total
FTES 7.4 7.4 7.4
GFS
Other 2,136,000.0 2,211,000.0 4,347,000.0
Totals 2,136,000.0 2,211,000.0 4,347,000.0
Expected Results

Usage of the Ask George search tool, as well as Inside Washington and Access Washington continues to increase.

B013 - Network And Desktop Support Services to State Agencies

Consolidated Technology Services (WaTech) provides desktop, helpdesk and network support to the Department of Enterprise Services, the Office of Financial Management, the Governor's Office, several small agencies, and other parts of WaTech,. (Consolidated Technology Services Revolving Account–Nonappropriated)

Account FY 2020 FY 2021 Biennium Total
FTE 14.5 14.5 14.5
458 - Con Tech Serv Rev Acct
Non-Appropriated 5,854,000 4,923,000 10,777,000
FY 2020 FY 2021 Biennium Total
FTES 14.5 14.5 14.5
GFS
Other 5,854,000.0 4,923,000.0 10,777,000.0
Totals 5,854,000.0 4,923,000.0 10,777,000.0
Expected Results

CTS will reduce the cost of information technology support.