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Home » Budget » Agency Activities » Efficient, Effective and Accountable Government

Efficient, Effective and Accountable Government

Last Updated: 10/13/2021

Provide tools and resources to execute government functions

Strategy: Provide tools and resources to execute government functions

Agency: 179 - Department of Enterprise Services

B001 - Printing and Imaging

Printing and Imaging provides a broad range of print, communication, consultation and design services to state, local and tribal government, and qualified non-profit organizations. Services include traditional offset, bindery and digital printing; on-demand copy services; graphic design services and prepress services. The bindery offers a full range of finishing operations such as cutting, folding, collating, padding, and stapling. Numbering, perforating, or scoring can also be provided. Expert print buyers help customers develop product specifications, manage the competitive bidding process and provide guidance to ensure deadlines and quality expectations are met.

Account FY 2022 FY 2023 Biennium Total
FTE 51.8 51.9 51.9
422 - Enterprise Services Account
Non-Appropriated 19,700,000 19,303,000 39,003,000
FY 2022 FY 2023 Biennium Total
FTES 51.8 51.9 51.9
GFS
Other 19,700,000.0 19,303,000.0 39,003,000.0
Totals 19,700,000.0 19,303,000.0 39,003,000.0

002718 - Average Time From Intake to Production

Represents the average time (in days) it takes for a job to enter, estimate, plan and schedule prior to production.
Biennium Period Actual Target
2017-19 M1 2 1
2017-19 M10 2 1
2017-19 M11 3 1
2017-19 M12 3 1
2017-19 M13 0 0
2017-19 M14 0 0
2017-19 M15 0 0
2017-19 M16 0 0
2017-19 M17 0 0
2017-19 M18 0 0
2017-19 M19 0 0
2017-19 M2 2 1
2017-19 M20 0 0
2017-19 M21 0 0
2017-19 M22 0 0
2017-19 M23 0 0
2017-19 M24 0 0
2017-19 M3 2 1
2017-19 M4 2 1
2017-19 M5 1 1
2017-19 M6 1 1
2017-19 M7 2 1
2017-19 M8 1 1
2017-19 M9 2 1

B002 - Surplus Operations

The Surplus Program handles used goods from state and federal government programs ranging from furniture and computers to vehicles and equipment that are made available for sale to government agencies, non-profit entities and the public. Proceeds from the sales pay for the program operations and also result in financial returns to state and local government agencies. Items can be purchased in person or via the internet. Surplus also works with the Department of Corrections and the Superintendent of Public Instruction to refurbish computers for use by school districts across the state. The sale, reuse and recycling of goods also keeps hundreds of thousands of pounds of materials from being dumped in landfills.

Account FY 2022 FY 2023 Biennium Total
FTE 33.5 33.6 33.6
422 - Enterprise Services Account
Non-Appropriated 4,041,000 3,960,000 8,001,000
FY 2022 FY 2023 Biennium Total
FTES 33.5 33.6 33.6
GFS
Other 4,041,000.0 3,960,000.0 8,001,000.0
Totals 4,041,000.0 3,960,000.0 8,001,000.0

002720 - Percentage of Surplus Property Collected Within 30 Days

Percentage of surplus property that is picked up within 30 days of an initial request for pick up.
Biennium Period Actual Target
2017-19 M1 63% 100%
2017-19 M10 76% 100%
2017-19 M11 80% 100%
2017-19 M12 82% 100%
2017-19 M13 0% 0%
2017-19 M14 0% 0%
2017-19 M15 0% 0%
2017-19 M16 0% 0%
2017-19 M17 0% 0%
2017-19 M18 0% 0%
2017-19 M19 0% 0%
2017-19 M2 75% 100%
2017-19 M20 0% 0%
2017-19 M21 0% 0%
2017-19 M22 0% 0%
2017-19 M23 0% 0%
2017-19 M24 0% 0%
2017-19 M3 83% 100%
2017-19 M4 89% 100%
2017-19 M5 84% 100%
2017-19 M6 70% 100%
2017-19 M7 68% 100%
2017-19 M8 72% 100%
2017-19 M9 90% 100%

B003 - Consolidated Mail

Consolidated Mail Services (CMS) provides a full range of mail services to state agencies and local governments. Millions of mailings are presorted to obtain postage discounts, which saves customers on postage costs. Each day, CMS provides: • Pick-up and delivery service for interagency documents and packages, • Dispatches drivers across Washington State, • Makes over a thousand separate deliveries and pickups, • Handles hundreds of thousands of pieces of mail, ranging from one ounce letters to 150 pound boxes, • Offers mail design assistance for automation to achieve postal discounts, in addition to other no-charge mail consultations, and • Ensures safe delivery by x-raying all incoming mail to the 98504 ZIP Code.

Account FY 2022 FY 2023 Biennium Total
FTE 96.9 97.1 97.0
422 - Enterprise Services Account
Non-Appropriated 11,030,000 10,808,000 21,838,000
FY 2022 FY 2023 Biennium Total
FTES 96.9 97.1 97.0
GFS
Other 11,030,000.0 10,808,000.0 21,838,000.0
Totals 11,030,000.0 10,808,000.0 21,838,000.0

002725 - Percentage of Mail Deliveries made to USPS by 6:55 pm daily

Percentage of Mail Deliveries made to USPS by 6:55 pm daily
Biennium Period Actual Target
2017-19 M1 100% 100%
2017-19 M10 100% 100%
2017-19 M11 100% 100%
2017-19 M12 100% 100%
2017-19 M13 0% 0%
2017-19 M14 0% 0%
2017-19 M15 0% 0%
2017-19 M16 0% 0%
2017-19 M17 0% 0%
2017-19 M18 0% 0%
2017-19 M19 0% 0%
2017-19 M2 100% 100%
2017-19 M20 0% 0%
2017-19 M21 0% 0%
2017-19 M22 0% 0%
2017-19 M23 0% 0%
2017-19 M24 0% 0%
2017-19 M3 100% 100%
2017-19 M4 100% 100%
2017-19 M5 100% 100%
2017-19 M6 100% 100%
2017-19 M7 100% 100%
2017-19 M8 100% 100%
2017-19 M9 100% 100%

B004 - Production Services

Located in a secure facility in Tumwater, Production Services is a 24/7 operation that prints highly sensitive materials including unemployment checks, warrants, license renewals and confidential documents. The production and delivery of these documents to the citizens of Washington is guided by state and federal laws. Total monthly production averages between 6 and 8 million pages.

Account FY 2022 FY 2023 Biennium Total
FTE 15.4 15.5 15.5
422 - Enterprise Services Account
Non-Appropriated 3,164,000 3,100,000 6,264,000
FY 2022 FY 2023 Biennium Total
FTES 15.4 15.5 15.5
GFS
Other 3,164,000.0 3,100,000.0 6,264,000.0
Totals 3,164,000.0 3,100,000.0 6,264,000.0

002717 - Number of errors recorded per month

This is a measurement of the activity's ability to deliver a quality product with a high degree of accuracy.
Biennium Period Actual Target
2017-19 M1 2 1
2017-19 M10 3 1
2017-19 M11 1 1
2017-19 M12 7 1
2017-19 M13 0 0
2017-19 M14 0 0
2017-19 M15 0 0
2017-19 M16 0 0
2017-19 M17 0 0
2017-19 M18 0 0
2017-19 M19 0 0
2017-19 M2 2 1
2017-19 M20 0 0
2017-19 M21 0 0
2017-19 M22 0 0
2017-19 M23 0 0
2017-19 M24 0 0
2017-19 M3 0 1
2017-19 M4 6 1
2017-19 M5 1 1
2017-19 M6 1 1
2017-19 M7 3 1
2017-19 M8 1 1
2017-19 M9 3 1

B005 - Fleet Operations

Fleet Operations manages thousands of vehicles assigned to agencies on a permanent basis and a daily trip fleet for short term rental. The customer base spans dozens of agencies, boards, commissions, and universities. The program maintains and repairs its vehicles in Thurston County, as well as vehicles owned by other state agencies. Fleet Operations manages the maintenance of its vehicles statewide, collects and monitors fuel consumption data, compiles data for mandated reporting, and directs the replacement of fleet vehicles as they reach the end of their useful, economic lifecycle.

Account FY 2022 FY 2023 Biennium Total
FTE 39.0 39.1 39.1
422 - Enterprise Services Account
Non-Appropriated 28,609,000 28,032,000 56,641,000
FY 2022 FY 2023 Biennium Total
FTES 39.0 39.1 39.1
GFS
Other 28,609,000.0 28,032,000.0 56,641,000.0
Totals 28,609,000.0 28,032,000.0 56,641,000.0

002789 - Number of alternative fueled and hybrid vehicles in the DES fleet

Number of alternative fueled and hybrid vehicles in the state fleet. The goal is to increase the number to 2,250 by 2018.
Biennium Period Actual Target
2017-19 Q1 2,626 2,250
2017-19 Q2 2,673 2,250
2017-19 Q3 2,677 2,250
2017-19 Q4 2,780 2,250
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B006 - Risk Management

The Department of Enterprise Services (DES) provides services to reduce harm, limit losses and fairly compensate those injured by state actors. To help state agencies achieve their goals, DES assists with loss prevention, assesses insurance needs and buys insurance when cost effective, processes, investigates and resolves tort claims, pays legal fees, and maintains a central claims database as required by statute. Other activities include reporting loss history data to the legislative and executive branches of government, reporting closed medical malpractice claims to the Office of Insurance Commissioner, and reporting settlement data to the Centers for Medicare & Medicaid Services as required by state and federal laws.

Account FY 2022 FY 2023 Biennium Total
FTE 24.8 24.8 24.8
001 - General Fund
State 100,000 100,000 200,000
546 - Risk Management Admin Account
Non-Appropriated 15,205,000 15,238,000 30,443,000
547 - Liability Account
Non-Appropriated 28,000 28,000 56,000
FY 2022 FY 2023 Biennium Total
FTES 24.8 24.8 24.8
GFS 100,000.0 100,000.0 200,000.0
Other 15,233,000.0 15,266,000.0 30,499,000.0
Totals 15,333,000.0 15,366,000.0 30,699,000.0

002731 - Percentage of insurance policy renewals that have reduced premium charges or improved policy terms

The percentage of insurance policy renewals that have reduced premium charges and / or improved policy terms / conditions.
Biennium Period Actual Target
2017-19 M1 65% 95%
2017-19 M10 0% 0%
2017-19 M11 0% 0%
2017-19 M12 100% 95%
2017-19 M13 0% 0%
2017-19 M14 0% 0%
2017-19 M15 0% 0%
2017-19 M16 0% 0%
2017-19 M17 0% 0%
2017-19 M18 0% 0%
2017-19 M19 0% 0%
2017-19 M2 100% 95%
2017-19 M20 0% 0%
2017-19 M21 0% 0%
2017-19 M22 0% 0%
2017-19 M23 0% 0%
2017-19 M24 0% 0%
2017-19 M3 67% 95%
2017-19 M4 100% 95%
2017-19 M5 0% 0%
2017-19 M6 0% 0%
2017-19 M7 0% 0%
2017-19 M8 0% 0%
2017-19 M9 100% 95%

B008 - Regulating Local Government Self-Insurance Programs

DES provides approval and oversight of joint self-insured local government property/liability programs and individual and joint self-insured local government employee health/welfare (medical) benefit programs. The mission of LGSI is to protect taxpayer resources by ensuring that local government owner/members are informed about the program's financial condition, participate in decisions which affect insurance services for entities they represent, and ensure compliance with laws and regulations designed to foster financially sound management practices. (RCW 48.62)

Account FY 2022 FY 2023 Biennium Total
FTE 1.3 1.3 1.3
546 - Risk Management Admin Account
Non-Appropriated 289,000 289,000 578,000
FY 2022 FY 2023 Biennium Total
FTES 1.3 1.3 1.3
GFS
Other 289,000.0 289,000.0 578,000.0
Totals 289,000.0 289,000.0 578,000.0

002724 - Percentage of Local Government Self-Insurance Programs Meeting Solvency Regulations

Percentage of Local Government Self-Insurance Programs Meeting Solvency Regulations.
Biennium Period Actual Target
2017-19 Q1 100% 100%
2017-19 Q2 100% 100%
2017-19 Q3 100% 100%
2017-19 Q4 100% 100%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 0% 0%

B009 - Contracting Support Services

Master contracts are contracts established and administered by the Department of Enterprise Services (DES) for use by state and local government entities, institutions of higher education, tribal governments and qualifying non profits. These users can purchase products and services directly from contractors without the need for additional competitive procurement activity. DES leads master contract procurements, manages vendor relationships, and tracks contract performance for all master contracts. The Contracts unit provides contract review, responds to vendor protests, audits master contracts, and provides procurement assistance and guidance to state agencies. DES provides a full curriculum of required and optional training on contracts and procurement laws and best practices. DES conducts biennial risk assessments of agency procurement practices which serves as the basis for delegation of procurement authority. DES also reviews sole source and emergency procurement requests, and publishes statewide contract statistics.

Account FY 2022 FY 2023 Biennium Total
FTE 121.2 121.5 121.4
422 - Enterprise Services Account
Non-Appropriated 16,566,000 16,232,000 32,798,000
FY 2022 FY 2023 Biennium Total
FTES 121.2 121.5 121.4
GFS
Other 16,566,000.0 16,232,000.0 32,798,000.0
Totals 16,566,000.0 16,232,000.0 32,798,000.0

002723 - Percentage Change in Usage From Respective Quarter of Prior Year

Increased usage is a result of greater customer satisfaction.
Biennium Period Actual Target
2017-19 Q1 15% 10%
2017-19 Q2 22% 10%
2017-19 Q3 12% 10%
2017-19 Q4 -25% 10%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 0% 0%

B012 - Technology Equipment Leasing

DES Technology Leasing program leases IT hardware such as desktops, laptops, servers, backup storage units, touchpads, and networking hardware. DES Technology Leasing also provides expert guidance to decision makers regarding IT hardware, IT procurement, and IT strategic deployment strategies.

Account FY 2022 FY 2023 Biennium Total
FTE 5.2 5.2 5.2
422 - Enterprise Services Account
Non-Appropriated 20,988,000 20,565,000 41,553,000
FY 2022 FY 2023 Biennium Total
FTES 5.2 5.2 5.2
GFS
Other 20,988,000.0 20,565,000.0 41,553,000.0
Totals 20,988,000.0 20,565,000.0 41,553,000.0

002722 - Number of IT Assets Leased to External Customers

Number of It Assets (units) leased to external agency customers
Biennium Period Actual Target
2017-19 M1 32,501 28,000
2017-19 M10 33,895 28,000
2017-19 M11 36,553 28,000
2017-19 M12 36,942 28,000
2017-19 M13 0 0
2017-19 M14 0 0
2017-19 M15 0 0
2017-19 M16 0 0
2017-19 M17 0 0
2017-19 M18 0 0
2017-19 M19 0 0
2017-19 M2 32,158 28,000
2017-19 M20 0 0
2017-19 M21 0 0
2017-19 M22 0 0
2017-19 M23 0 0
2017-19 M24 0 0
2017-19 M3 32,793 28,000
2017-19 M4 33,082 28,000
2017-19 M5 33,038 28,000
2017-19 M6 33,077 28,000
2017-19 M7 33,162 28,000
2017-19 M8 33,001 28,000
2017-19 M9 33,898 28,000

B014 - State Capitol Visitor Services

DES provides event management and public information and access for the capitol campus, including information about state agencies, the Legislature, and tourist attractions on campus, in the local area, and throughout the state. Educational tours are provided to the visiting public, school children, and dignitaries. Free speech and assembly events, such as rallies, demonstrations, and other formal gatherings, are permitted and coordinated by Visitor Services.

Account FY 2022 FY 2023 Biennium Total
FTE 10.9 10.9 10.9
422 - Enterprise Services Account
Non-Appropriated 1,543,000 1,512,000 3,055,000
FY 2022 FY 2023 Biennium Total
FTES 10.9 10.9 10.9
GFS
Other 1,543,000.0 1,512,000.0 3,055,000.0
Totals 1,543,000.0 1,512,000.0 3,055,000.0

002730 - Number of Complaints by 1st Amendment Activities

Number of Complaints by 1st Amendment Activities
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 1 0
2017-19 Q3 2 0
2017-19 Q4 1 0
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B015 - Buildings & Grounds

The Division of Buildings and Grounds (B&G) provides a suite of building support services to government facilities. These services include management of the 485 acre Capital campus, which includes 4.1 million square feet of office and parking facilities, management of Sylvester, Heritage, Marathon and, Centennial parks, Capital Lake Interpretive Center and Deschutes Parkway. In addition, DES provides specific services to properties where DES does not have the primary responsibility of the care and custody, but the facility is primarily occupied by a state entity. B&G derives its statutory authorization for custody and control of the capitol building and grounds, including care, heating, lighting and repairs from RCW 43.19.125. These services are provided by four programs: 1. Maintenance and Operations; building maintenance, grounds maintenance, power plant, Work Management Center & customer service, tenant improvement projects (Reimbursable Services), signs, paint and environmental services, procurement and supply services 2. Physical campus security; camera, lock and card key services, building automation systems, fire services, and generator management. 3. Custodial; Refuse & Recycle, and interior cleaning services 4. Internal Facilities for 1500 Jefferson; vehicle management, space management, shipping and receiving, and general facility-related services.

Account FY 2022 FY 2023 Biennium Total
FTE 228.6 229.1 228.9
001 - General Fund
State 261,000 261,000 522,000
Local 51,000 51,000 102,000
001 - General Fund Totals 312,000 312,000 624,000
422 - Enterprise Services Account
Non-Appropriated 5,300,000 5,193,000 10,493,000
FY 2022 FY 2023 Biennium Total
FTES 228.6 229.1 228.9
GFS 261,000.0 261,000.0 522,000.0
Other 5,351,000.0 5,244,000.0 10,595,000.0
Totals 5,612,000.0 5,505,000.0 11,117,000.0
Expected Results

DES maintains campus buildings in good working order and provides preventive maintenance and repairs to prolong the life of the facilities and provide a safe, healthy environment for public employees. The agency maintains campus grounds and parks to documented campus standards to provide a clean, safe environment for all citizens. DES provides custodial service for over 3 million square feet of building space so that facilities provide a clean, healthy environment for our tenants.

B016 - Energy Services

Created in 1985 and governed by RCW 39.35 A and 39.35 C, the Energy Program provides comprehensive project management and other technical services to help our clients reduce energy and operational costs, and reach sustainability goals. The Energy Program is managed as a self-sustaining business, relying on a fee for service model to support 100 percent of program operating costs. Services are provided through interagency agreements (IAA) and project management fees which are based on the size, complexity and type of service provided. Services include: Energy Savings Performance Contracting (ESPC), Energy Life Cycle Cost Analysis (ELCCA) report reviews, Building Commissioning Services, Resource Conservation Management (RCM), and Energy Star Portfolio Manager Services.

Account FY 2022 FY 2023 Biennium Total
FTE 20.3 20.4 20.4
422 - Enterprise Services Account
Non-Appropriated 3,754,000 3,678,000 7,432,000
FY 2022 FY 2023 Biennium Total
FTES 20.3 20.4 20.4
GFS
Other 3,754,000.0 3,678,000.0 7,432,000.0
Totals 3,754,000.0 3,678,000.0 7,432,000.0

002721 - Number of Current Active Energy Projects

Number of Current Active Energy Projects
Biennium Period Actual Target
2017-19 Q1 148 140
2017-19 Q2 150 140
2017-19 Q3 124 140
2017-19 Q4 126 140
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B017 - Asset Management

Under the authority of RCW 43.19. 125 and 79.24, Asset Management performs the central role of ensuring quality services and stewardship of state government facilities, serving as the states landlord. The program provides property and building management services for DES owned office and, public and historic spaces. Approximately 75 percent of the facilities are located in Thurston County with the remaining 25 percent located in Pierce, Cowlitz, Skagit, King and Yakima counties. In addition, the unit provides long range planning, strategic portfolio planning, historic preservation, contract management of facility services, negotiation and administration of leases, and development and oversight of the scope, schedule and budget of capital projects.

Account FY 2022 FY 2023 Biennium Total
FTE 28.9 29.0 29.0
001 - General Fund
State 5,615,000 5,472,000 11,087,000
045 - State Vehicle Parking Account
Non-Appropriated 2,879,000 2,892,000 5,771,000
422 - Enterprise Services Account
Non-Appropriated 42,098,000 41,395,000 83,493,000
FY 2022 FY 2023 Biennium Total
FTES 28.9 29.0 29.0
GFS 5,615,000.0 5,472,000.0 11,087,000.0
Other 44,977,000.0 44,287,000.0 89,264,000.0
Totals 50,592,000.0 49,759,000.0 100,351,000.0

002716 - Percentage of Leases That are Current

This measures the percentage of DES owned buildings with leases in current standing
Biennium Period Actual Target
2017-19 Q1 85% 100%
2017-19 Q2 80% 100%
2017-19 Q3 92% 100%
2017-19 Q4 88% 100%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 0% 0%

B019 - Support the Development of State Building Codes

The State Building Code Council provides independent analysis and objective advice to the legislature and the Governor's Office on state building code issues. The Council establishes the minimum building, mechanical, fire, plumbing and energy code requirements necessary to promote the health, safety and welfare of the people of the state of Washington.

Account FY 2022 FY 2023 Biennium Total
FTE 5.4 5.4 5.4
084 - Building Code Council Account
State 952,000 873,000 1,825,000
FY 2022 FY 2023 Biennium Total
FTES 5.4 5.4 5.4
GFS
Other 952,000.0 873,000.0 1,825,000.0
Totals 952,000.0 873,000.0 1,825,000.0

002754 - Number of Building codes requiring amendments per year

Number of Building codes requiring amendments per year
Biennium Period Actual Target
2017-19 A2 3 0
2017-19 A3 0 0

B020 - Training and Development Services

Responsible for planning, developing, providing, and monitoring training for state employees. The primary focus is professional development, risk management, and state mandatory subjects. Services include classroom instruction, e-learning instruction, records keeping, and course development. Additionally DES maintains the statewide learning management system and training records archives.

Account FY 2022 FY 2023 Biennium Total
FTE 25.1 25.2 25.2
422 - Enterprise Services Account
Non-Appropriated 5,037,000 4,936,000 9,973,000
FY 2022 FY 2023 Biennium Total
FTES 25.1 25.2 25.2
GFS
Other 5,037,000.0 4,936,000.0 9,973,000.0
Totals 5,037,000.0 4,936,000.0 9,973,000.0

002653 - The number of students attending DES offered training annually

DES tracks the number of students receiving training from DES-offered courses annually. (Target: TBD)
Biennium Period Actual Target
2017-19 A2 16,259 0
2017-19 A3 0 0

002654 - Number of students receiving instruction via eLearning courses

DES tracks the number of students receiving instruction via eLearning courses annually. (Target: TBD)
Biennium Period Actual Target
2017-19 A2 45,848 0
2017-19 A3 0 0

B021 - Talent Acquisition Services

DES provides expertise, training, tools, and assistance to help state agencies attract, recruit and select diverse, qualified candidates for state jobs. The Department's services include recruitment outreach and consultation, workforce diversity support, candidate search assistance, maintenance of statewide layoff lists and the general government transition pool, and job seeker support. The Department also maintains the state's single point of entry for job seekers to find state employment opportunities.

Account FY 2022 FY 2023 Biennium Total
FTE 3.2 3.3 3.3
422 - Enterprise Services Account
Non-Appropriated 732,000 717,000 1,449,000
FY 2022 FY 2023 Biennium Total
FTES 3.2 3.3 3.3
GFS
Other 732,000.0 717,000.0 1,449,000.0
Totals 732,000.0 717,000.0 1,449,000.0

002655 - Executive branch agencies using the online recruiting system (OLRS)

The number of Executive Branch agencies (with 100 or more FTE's) utilizing the online recruiting system (OLRS) end to end. (Target: 100%)
Biennium Period Actual Target
2017-19 A2 38 40
2017-19 A3 0 0

002805 - Statewide Talent Acquisition - Team Member Satisfaction

A numeric measure of the satisfaction level of our customers for each of eight Mutually Agreed Upon Team Satisfaction Expectations (clear expectations, trust, accountability, empowerment, communication, attitude, value/respect, and recognition). Scores are obtained during in-person team member interviews.
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 3 5
2017-19 Q3 4 5
2017-19 Q4 4 5
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B022 - Employee Assistance Services

Personal or work related problems may affect job performance. The Department’s Employee Assistance Program (EAP) offers employees no-cost, confidential, and professional help. Managers and supervisors can also consult with EAP regarding for workplace and performance issues. EAP provides training on health, wellness and workplace topics. EAP provides Critical Incident Stress Management (CISM) support and assistance to agencies and individuals when a critical incident or traumatic event occurs.

Account FY 2022 FY 2023 Biennium Total
FTE 10.5 10.5 10.5
422 - Enterprise Services Account
Non-Appropriated 2,033,000 1,992,000 4,025,000
FY 2022 FY 2023 Biennium Total
FTES 10.5 10.5 10.5
GFS
Other 2,033,000.0 1,992,000.0 4,025,000.0
Totals 2,033,000.0 1,992,000.0 4,025,000.0

002661 - DES Employee Assistance Program will follow-up on high-risk interventions within 2 weeks

The DES Employee Assistance Program will follow-up on situations in which a high-risk intervention occurred within 2 weeks (Target: 90% of the time)
Biennium Period Actual Target
2017-19 Q1 100% 90%
2017-19 Q2 100% 90%
2017-19 Q3 100% 90%
2017-19 Q4 100% 90%
2017-19 Q5 0% 0%
2017-19 Q6 0% 0%
2017-19 Q7 0% 0%
2017-19 Q8 0% 0%

002806 - Employee Assistance - Customer Satisfaction

A numeric measure of the satisfaction level of our customers for each of seven Mutually Agreed Upon Customer Satisfaction Expectations (shared resources leveraged for everyone's benefit, customer need-driven solutions, collaborative relationships, clear communication, knowledgeable professionals, responsiveness, and trustworthiness). Scores are obtained during in-person customer interviews.
Biennium Period Actual Target
2017-19 Q1 3 4
2017-19 Q2 4 4
2017-19 Q3 3 4
2017-19 Q4 2 4
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

002807 - Employee Assistance - Team Member Satisfaction

A numeric measure of the satisfaction level of our team member for each of eight Mutually Agreed Upon Team Satisfaction Expectations (clear expectations, trust, accountability, empowerment, communication, attitude, value/respect, and recognition). Scores are obtained during in-person team member interviews.
Biennium Period Actual Target
2017-19 Q1 0 0
2017-19 Q2 4 5
2017-19 Q3 4 5
2017-19 Q4 4 5
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B023 - Financial Services for State Agencies

The Department of Enterprise Services (DES) offers a variety of financial management services to agencies, particularly those smaller agencies who cannot sustain a full-time team. Services include budgeting and financial management, accounts payable, invoicing, accounts receivable, cash management and payroll services.

Account FY 2022 FY 2023 Biennium Total
FTE 20.8 20.9 20.9
422 - Enterprise Services Account
Non-Appropriated 2,930,000 2,871,000 5,801,000
FY 2022 FY 2023 Biennium Total
FTES 20.8 20.9 20.9
GFS
Other 2,930,000.0 2,871,000.0 5,801,000.0
Totals 2,930,000.0 2,871,000.0 5,801,000.0

002800 - Percentage of On-Time Payments

DES client agencies' bills and invoices are paid and reach the payee by the payment due date on the invoice or bill.
Biennium Period Actual Target
2017-19 M1 82% 95%
2017-19 M10 90% 95%
2017-19 M11 88% 95%
2017-19 M12 90% 95%
2017-19 M13 0% 0%
2017-19 M14 0% 0%
2017-19 M15 0% 0%
2017-19 M16 0% 0%
2017-19 M17 0% 0%
2017-19 M18 0% 0%
2017-19 M19 0% 0%
2017-19 M2 90% 95%
2017-19 M20 0% 0%
2017-19 M21 0% 0%
2017-19 M22 0% 0%
2017-19 M23 0% 0%
2017-19 M24 0% 0%
2017-19 M3 88% 95%
2017-19 M4 89% 95%
2017-19 M5 87% 95%
2017-19 M6 85% 95%
2017-19 M7 88% 95%
2017-19 M8 84% 95%
2017-19 M9 83% 95%

B024 - Lean Transformation Services

The Lean approach to continuous improvement provides proven principles that are helping Washington state government to create a culture that encourages respect, creativity and innovative problem solving, continuously improve and eliminate waste from government processes, align efforts across state agencies and deliver results that matter to Washingtonians. The Lean Transformation Services team at DES provides a variety of training, consultation and coaching services aimed at building Lean capabilities and culture across state government.

Account FY 2022 FY 2023 Biennium Total
422 - Enterprise Services Account
Non-Appropriated 331,000 324,000 655,000
FY 2022 FY 2023 Biennium Total
FTES
GFS
Other 331,000.0 324,000.0 655,000.0
Totals 331,000.0 324,000.0 655,000.0

002801 - Number of Lean culture and skill building courses offered in LMS

DES has partnered with Results Washington and State Human Resources to develop standard Lean curricula for the State of Washington and to offer classes that impart Lean skills, strategies and tools. These capability building strategies focus on training employees in the essential skills needed for active participation and contribution in a Lean culture. While many trainings are offered outside the Learning Management System (LMS), the target is to consistently expand our standardized classroom offerings.
Biennium Period Actual Target
2017-19 Q1 8 0
2017-19 Q2 8 0
2017-19 Q3 8 0
2017-19 Q4 8 0
2017-19 Q5 0 0
2017-19 Q6 0 0
2017-19 Q7 0 0
2017-19 Q8 0 0

B026 - Human Resource Services for Small Agencies

The Department of Enterprise Services (DES) offers full HR services to smaller agencies that may not be able to support a full time HR team. DES customizes work to fit the unique needs, missions and cultures of each of the agencies served. Services include: end-to-end recruitment services, position allocations and banding, support for position descriptions and evaluations, guidance and interpretation for compliance with HR rules and policies for non-represented and represented employees, consultation on performance management, developing agency policies and procedures to support meeting federal and state legal requirements, assistance with leave programs and reasonable accommodation, layoff and succession planning assistance, personnel system transactions and other human resource administrative activities

Account FY 2022 FY 2023 Biennium Total
FTE 8.9 8.9 8.9
422 - Enterprise Services Account
Non-Appropriated 1,292,000 1,266,000 2,558,000
FY 2022 FY 2023 Biennium Total
FTES 8.9 8.9 8.9
GFS
Other 1,292,000.0 1,266,000.0 2,558,000.0
Totals 1,292,000.0 1,266,000.0 2,558,000.0

002808 - Percent of HRMS actions completed within 72 hours

The Small Agency Personnel / Payroll Data Sheet (PPDS) is used when a Small Agency requests an entry to be made into the Human Resources Management System (HRMS). The Human Resources Team, upon receipt of these forms will make the entry within 72 hours.
Biennium Period Actual Target
2017-19 M1 100% 100%
2017-19 M10 99% 100%
2017-19 M11 100% 100%
2017-19 M12 100% 100%
2017-19 M13 0% 0%
2017-19 M14 0% 0%
2017-19 M15 0% 0%
2017-19 M16 0% 0%
2017-19 M17 0% 0%
2017-19 M18 0% 0%
2017-19 M19 0% 0%
2017-19 M2 100% 100%
2017-19 M20 0% 0%
2017-19 M21 0% 0%
2017-19 M22 0% 0%
2017-19 M23 0% 0%
2017-19 M24 0% 0%
2017-19 M3 100% 100%
2017-19 M4 100% 100%
2017-19 M5 100% 100%
2017-19 M6 98% 100%
2017-19 M7 100% 100%
2017-19 M8 100% 100%
2017-19 M9 100% 100%

B027 - Real Estate Services

Real Estate Services is responsible for providing real estate services to state elected officials, state agencies, boards, commissions and educational institutions in accordance with RCW 43.82, State Agency Housing. Our services include comprehensive leasing and architectural services, construction management, the purchase or sale of state-owned properties, worksite parking program assistance and a variety of other real estate transactions

Account FY 2022 FY 2023 Biennium Total
FTE 32.6 32.7 32.7
422 - Enterprise Services Account
Non-Appropriated 4,430,000 4,341,000 8,771,000
FY 2022 FY 2023 Biennium Total
FTES 32.6 32.7 32.7
GFS
Other 4,430,000.0 4,341,000.0 8,771,000.0
Totals 4,430,000.0 4,341,000.0 8,771,000.0
Expected Results

Through facilities management, DES will provide safe, efficient and cost effective office space to tenant agencies.

B028 - Engineering and Architectural Services

Created in 1959 and governed by RCW 43.19.450, Engineering and Architectural Services (EAS) provides a wide range of comprehensive project management services. EAS is the primary public works authority for state facility construction. EAS performs capital project management using private sector professional services, consultants and construction contracts to deliver planning and feasibility studies, predesign reports, design – bid – build construction projects, design – build construction projects, general contractor construction management, and job order contracting.

Account FY 2022 FY 2023 Biennium Total
FTE 17.5 17.5 17.5
422 - Enterprise Services Account
Non-Appropriated 1,550,000 1,519,000 3,069,000
FY 2022 FY 2023 Biennium Total
FTES 17.5 17.5 17.5
GFS
Other 1,550,000.0 1,519,000.0 3,069,000.0
Totals 1,550,000.0 1,519,000.0 3,069,000.0
Expected Results

Provide project management services to statewide public works projects.

B029 - Enterprise Systems and Business Line Applications

This activity provides support for the enterprise applications for which DES is the business owner. Applications vary in size, complexity and user base, and include applications that support contracts, training, and recruiting, This activity helps reduce the total cost of government by providing systems all agencies can use, reducing the need and cost for individual agency applications.

Account FY 2022 FY 2023 Biennium Total
FTE 8.5 8.5 8.5
422 - Enterprise Services Account
Non-Appropriated 2,814,000 2,757,000 5,571,000
FY 2022 FY 2023 Biennium Total
FTES 8.5 8.5 8.5
GFS
Other 2,814,000.0 2,757,000.0 5,571,000.0
Totals 2,814,000.0 2,757,000.0 5,571,000.0
Expected Results

DES will maximize the value of the state's investments in financial and administrative systems and streamline business processes to make it easier for state employees to perform their jobs. By doing this, DES will also provide easy, timely access to valuable information to improve decision making and operational effectiveness. These efforts will drive an enterprise- wide framework that supports the cost effective delivery of a modern, secure, integrated suite of financial and administrative systems