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Home » Budget » Agency Activities » Prosperous Economy

Prosperous Economy

Last Updated: 10/13/2021

Regulate the economy to ensure fairness, security and efficiency

Strategy: Regulate the economy to ensure fairness, security and efficiency

Agency: 215 - Utilities and Transportation Commission

A006 - Protect Customers of Utility and Transportation Companies

The UTC’s consumer specialists respond to more than a 1,000 calls each month from consumers. They provide information about utilities and transportation services and the companies that provide those services and investigate and resolve service complaints. If, after an investigation, staff determine a company exhibits a pattern of behavior that is fraudulent, misleading, deceptive or generally harmful to consumers, they may recommend the UTC issue a complaint against the company. This typically results in a financial penalty and a plan to come into compliance with the UTC’s consumer rules.

Account FY 2022 FY 2023 Biennium Total
FTE 10.3 11.0 10.7
111 - Public Service Revolving Account
State 2,883,000 3,104,000 5,987,000
FY 2022 FY 2023 Biennium Total
FTES 10.3 11.0 10.7
GFS
Other 2,883,000.0 3,104,000.0 5,987,000.0
Totals 2,883,000.0 3,104,000.0 5,987,000.0

000951 - Average time to close all complaints

Average time to close consumer complaint investigations.
Biennium Period Actual Target
2017-19 Q1 24 30
2017-19 Q2 24 30
2017-19 Q3 22 30
2017-19 Q4 26 30
2017-19 Q5 33 30
2017-19 Q6 37 30
2017-19 Q7 25 30
2017-19 Q8 30 30
2019-21 Q1 17 30
2019-21 Q2 23 30
2019-21 Q3 23 30
2019-21 Q4 17 30
2019-21 Q5 21 30
2019-21 Q6 29 30
2019-21 Q7 37 30
2019-21 Q8 21 30
2021-23 Q1 21 30
2021-23 Q2 0 30
2021-23 Q3 0 30
2021-23 Q4 0 30
2021-23 Q5 0 30
2021-23 Q6 0 30
2021-23 Q7 0 30
2021-23 Q8 0 30

000955 - Consumer calls that are answered within 60 seconds

Percentage of consumer calls each month that the UTC answers within 60 seconds compared to the average for all agencies that participate in the interagency call center working group.
Biennium Period Actual Target
2017-19 Q1 94% 80%
2017-19 Q2 95% 80%
2017-19 Q3 93% 80%
2017-19 Q4 95% 80%
2017-19 Q5 100% 80%
2017-19 Q6 99% 80%
2017-19 Q7 98% 80%
2017-19 Q8 99% 80%
2019-21 Q1 100% 80%
2019-21 Q2 100% 80%
2019-21 Q3 100% 80%
2019-21 Q4 100% 80%
2019-21 Q5 100% 80%
2019-21 Q6 100% 80%
2019-21 Q7 100% 80%
2019-21 Q8 100% 80%
2021-23 Q1 100% 80%
2021-23 Q2 0% 80%
2021-23 Q3 0% 80%
2021-23 Q4 0% 80%
2021-23 Q5 0% 80%
2021-23 Q6 0% 80%
2021-23 Q7 0% 80%
2021-23 Q8 0% 80%

A012 - Site New Energy Facilities

The UTC is home to the Energy Facility Site Evaluation Council which conducts environmental reviews related to the siting new energy facilities to ensure that significant environmental and socioeconomic impacts are understood before an energy facility is built and appropriately mitigated.

Account FY 2022 FY 2023 Biennium Total
FTE 21.5 22.2 21.9
001 - General Fund
Local 8,294,000 8,333,000 16,627,000
111 - Public Service Revolving Account
State 1,257,000 1,407,000 2,664,000
FY 2022 FY 2023 Biennium Total
FTES 21.5 22.2 21.9
GFS
Other 9,551,000.0 9,740,000.0 19,291,000.0
Totals 9,551,000.0 9,740,000.0 19,291,000.0

001183 - Site Certification Agreement Requirements

Number of approved facilities meeting 90% of the Site Certification Agreement requirements.
Biennium Period Actual Target
2017-19 Q1 8 8
2017-19 Q2 8 8
2017-19 Q3 8 8
2017-19 Q4 8 8
2017-19 Q5 8 8
2017-19 Q6 8 8
2017-19 Q7 8 8
2017-19 Q8 8 8
2019-21 Q1 8 8
2019-21 Q2 8 8
2019-21 Q3 8 8
2019-21 Q4 8 8
2019-21 Q5 8 8
2019-21 Q6 8 8
2019-21 Q7 8 8
2019-21 Q8 8 8
2021-23 Q1 8 8
2021-23 Q2 0 8
2021-23 Q3 0 8
2021-23 Q4 0 8
2021-23 Q5 0 8
2021-23 Q6 0 8
2021-23 Q7 0 8
2021-23 Q8 0 8

A013 - Safety Regulation of Utility and Transportation Companies

The UTC is the state agency responsible for pipeline and rail safety. It is also responsible for the safe operation of the private transportation companies it licenses. The work involved in this activity includes conducting inspections of equipment and facilities operated by regulated companies; auditing company records to ensure maintenance is completed timely, employees are qualified to do the work and that they are monitored for drug and alcohol use; and investigating accidents involving equipment or vehicles of regulated companies. The UTC also approves changes to railroad-highway grade crossings and inspects crossings to ensure they are safe. All UTC inspectors are federally certified to carry-out this work and apply state and federal rules.

Account FY 2022 FY 2023 Biennium Total
FTE 81.5 84.0 82.8
080 - Grade Crossing Protective Account
State 252,000 252,000 504,000
111 - Public Service Revolving Account
State 9,360,000 8,125,000 17,485,000
Federal 40,000 60,000 100,000
111 - Public Service Revolving Account Totals 9,400,000 8,185,000 17,585,000
218 - Multimodal Transportation Account
State 112,000 113,000 225,000
297 - Pipeline Safety Account
State 1,805,000 1,679,000 3,484,000
Federal 1,590,000 1,610,000 3,200,000
297 - Pipeline Safety Account Totals 3,395,000 3,289,000 6,684,000
FY 2022 FY 2023 Biennium Total
FTES 81.5 84.0 82.8
GFS
Other 13,159,000.0 11,839,000.0 24,998,000.0
Totals 13,159,000.0 11,839,000.0 24,998,000.0

000962 - Reportable accident rate for Washington passenger carriers

The number of reportable accidents per million miles traveled by Washington passenger carriers.
Biennium Period Actual Target
2017-19 A2 2 3
2017-19 A3 1 3
2019-21 A2 1 3
2019-21 A3 0 3

000971 - Significant pipeline incidents

The number of federally reportable, significant pipeline incidents in Washington.
Biennium Period Actual Target
2017-19 A2 5 2
2017-19 A3 1 2
2019-21 A2 6 2
2019-21 A3 1 2

000972 - Crossing collisions involving motor vehicles and trains

Rate of collisions involving motor vehicles and trains per one million train-miles traveled.
Biennium Period Actual Target
2017-19 A2 3 2
2017-19 A3 2 2
2019-21 A2 2 2
2019-21 A3 1 2

A014 - Economic Regulation of Utility and Transportation Companies

The UTC sets the rates privately-owned utility and transportation companies may charge their customers, including gas and electric, telephone, water, solid-waste and bus companies. The UTC audits these companies’ operations to ensure they provide reliable service to customers at reasonable rates, while allowing them the opportunity to earn a fair profit. As a part of this the UTC ensures the companies invest in new facilities to ensure it can provide reliable service now and in the future. The UTC strives to lighten regulation where consumers have a choice of service providers such as for telecommunications and bus companies.

Account FY 2022 FY 2023 Biennium Total
FTE 71.6 72.7 72.2
001 - General Fund
State 251,000 199,000 450,000
025 - Pilotage Account
State 75,000 75,000 150,000
111 - Public Service Revolving Account
State 8,252,000 8,787,000 17,039,000
19J - Universal Communications Services
Non-Appropriated 5,000,000 5,000,000 10,000,000
FY 2022 FY 2023 Biennium Total
FTES 71.6 72.7 72.2
GFS 251,000.0 199,000.0 450,000.0
Other 13,327,000.0 13,862,000.0 27,189,000.0
Totals 13,578,000.0 14,061,000.0 27,639,000.0

000965 - Washington vs national investor-owned rates

The average residential electricity rate paid by Washington customers of private utilities as a percent of the national average.
Biennium Period Actual Target
2017-19 A2 1 1
2017-19 A3 1 1
2019-21 A2 1 1
2019-21 A3 1 1
2021-23 A2 0 1
2021-23 A3 0 1

000966 - Frequency of customer outages

The average number of electricity outages (lasting 5 minutes or longer) for each customer per year.
Biennium Period Actual Target
2017-19 A2 1 1
2017-19 A3 1 1
2019-21 A2 1 1
2019-21 A3 1 1