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Behavioral Competencies

Behavior refers to a pattern of actions or conduct.

Behaviors are rarely broken down into mastery levels. Instead, they are typically evaluated in terms of consistent adherence to a set of behavioral standards. Lists of three to five behavioral standards are common.

Examples of behavioral competencies and associated standards include:

Customer Focus - builds and maintains customer satisfaction with the products and services offered by the organization.

  • Focuses on the customer's business results, rather than own.
  • Seeks customer feedback and ensures needs have been fully met.
  • Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.

Business Alignment - aligns the direction, products, services and performance of a business line with the rest of the organization.

  • Integrates executive direction into every decision and consultation.
  • Seeks to understand other programs in the department, including their services, deliverables, and measures.
  • Advocates for and positively represents other programs and services when working with customers and stakeholders.

HR core competencies

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