State of Washington Classified Job Specification
SUPPORT ENFORCEMENT OFFICER 3
Class Series Concept
See Support Enforcement Technician.
This is the lead worker of the series. Positions at this level lead teams and/or serve as academy trainers. These positions plan assigned audits, prepare report findings, develop recommendations, and provide training to subordinate staff.
Under general direction, exercises independent judgment to provide guidance and instruction to lower level support enforcement staff.
Positions at this level train professional and/or technical support enforcement staff and provide assistance and advise subordinate staff on collection activities regarding the most complex cases such as intricate debt calculations, locate issues, or interpretation of court orders.
Develops and delivers ongoing training in establishment and collection of financial, health care and day care expenses from parents; interpretation of superior court orders; distribution of child support payments; termination of support enforcement service; third party compliance regarding collection and enforcement of orders; policy and procedure changes as they occur; and all other functions in the establishment and collection of child support;
Provides ongoing technical and interpretive assistance on policies and procedures;
Audits completed work as assigned to ensure compliance with federal, state and agency standards; Develops tools necessary to document trainee performance and communicate audit results to management, including employees under corrective action;
Assists supervisor in developing and implementing performance management plans; has designated responsibility to assign, instruct, and audit the work of employees; coordinates and implements team coverage plans to ensure all duties are performed within mandated timeframes and separation of duties is maintained in accordance with policy and laws; assists subordinates in resolving disputes with clients and coworkers;
Performs supervisory responsibilities in the absence of the supervisor if requested;
Plans work and leads staff with the establishment and collection of child support, medical and related expenses, financial, health care, and day care expenses from parents, interpretation of superior court orders, distribution of child support payments, termination of support enforcement services, compliance of third parties regarding collection and enforcement orders, and other proceedings relating to the establishment and collection of child support;
Identifies and/or facilitates connection to external resources for assistance overcoming barriers to meeting child support obligation;
Performs other duties as required.
Knowledge and Abilities
Knowledge of: applicable state and federal laws, regulations, policies and procedures related to child support enforcement; research financial background and discern program eligibility; professional debtor recovery methods; locate absent guardian, collections practices; navigate and extract confidential information from secure databases; adult education principles and methods for curriculum and training design; instructional and presentation techniques; computer based environment with multiple databases and software programs.
Ability to: comprehend and assimilate government statues, court decisions, regulations, and programs compile, verify, analyze financial information from a variety of sources to calculate obligations timely, communicate and articulate information clearly, concisely, and accurately in a variety of formats in a high volume, cross-functional work environment; exercise sound, professional judgment; encourage positive team environment and model expected work behaviors and ethical business practices; prioritize demands of caseload, demonstrate professional and courteous customer service which includes interacting with angry or hostile customers; support continuous process improvement; adapts to changing business, display commitment to learning and self-improvement; resolves complex or sensitive disagreements and conflict; maintains professionalism; enables others to grow and succeed through constructive feedback, coaching instruction, and encouragement.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
Two years of college level coursework,
Four years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.
Note: Equivalent education and/or experience may be substitute year for year.
Class Specification History
Establishment effective December 3, 1971.
Revised minimum qualifications effective October 12, 1973.
Revised minimum qualifications effective December 20, 1974.
Revised definition and general revision effective January 12, 1977.
Revised definition effective June 10, 1977.
Revised definition and minimum qualifications, add distinguishing characteristics
Revised definition and deletes distinguishing characteristics effective May 15, 1987.
Revised definition, minimum qualifications, and distinguishing characteristics adopted November 14, 1991, effective December 1, 1991.
New class code effective July 1, 2007; formerly 46720.
Revised definition and distinguishing characteristics and added class series concept and; adopted 6/13/2019, effective 7/1/2019.
Typical work, knowledge and abilities, and desirable qualification revised 6/14/2019.
Correction of error: The SEO2 revised desirable qualifications were inadvertently copy/pasted into the SEO3 desirable qualifications section which was effective 6/14/2019. On 7/22/2019, the correct revised desirable qualifications appear in the job class specification which were effective 6/14/2019.
Desirable qualifications revised administratively 9/3/2019.
SEO2 specification language was copy/pasted into the SEO3 specification in error, this has been corrected administratively 11/18/2019.