State of Washington Classified Job Specification
Class Series Concept
Positions in this series conduct civil and/or criminal investigations in a variety of areas including allegations of fraud or collusion among recipients of public assistance or industrial insurance, allegations of fraudulent and/or unfair business and insurance practices, misconduct, and allegations of civil rights violations.
Positions gather facts and develop evidence with responsibility for developing the complete case from the original claim or allegation through preparation for presentation in court or administrative hearing. This includes researching records and case files; gathering and preserving documentary evidence; obtaining statements of fact, depositions, or confessions; obtaining and serving subpoenas to compel the attendance of witnesses or the production of records; conducting field surveillance; obtaining and coordinating the service of search warrants; writing investigative reports, establishing proof of facts and evidence; reviewing the case with private attorneys, assistant attorneys general, or prosecuting attorneys; and testifying in court or other proceedings as necessary.
Conducts civil or criminal investigations in order to substantiate allegations of fraud, misconduct, discrimination, fraudulent and unfair business practices, or other claims under state jurisdiction.
This is the first level of the series. Positions work with little supervision under the general guidance of an operations manager or higher- level Investigator. Positions conduct the more routine investigations characterized by: established precedent and procedures, little controversy, single issues, individual claims, or other investigations of similar scope.
Provides technical assistance and consultation during the complaint intake process;
Under general guidance, confers with respondents and complainants in joint or separate fact finding conferences;
Receives, analyzes, and responds to inquiries by telephone, in writing, e-mail, and in person on the Washington State Law Against Discrimination (RCW 49.60);
Initiates alternative compromise proposals to attempt to resolve disputes;
Conducts in-depth inspections of schools, salons, and shops for possible violations of Washington State Laws governing licensing practices of cosmetologists, barbers, manicurists, etc.;
Investigates complaints and allegations of odometer and title fraud;
Inspects and reviews public assistance files, Federal, State, county and municipal records, business and private records;
Gathers, preserves, and presents evidence of fraud to department officials, county prosecutors/attorneys or the attorney general;
Conducts warrant forgery investigations and investigates allegations of fraud involving benefit recipients; prepares reports and compiles evidence for possible prosecution;
Conducts extensive observation and surveillance activities; conducts neighborhood interviews to establish physical capabilities and activities of claimants;
Performs other work as required.
Knowledge and Abilities
Knowledge of: Knowledge of: methods, principles, standards and techniques of criminal and civil investigations; interviewing techniques; rules of evidence; chain of custody of evidence; laws of arrest, search and seizure; Miranda Warning; techniques in investigative report writing; applicable Washington State statutes and Federal and State regulations pertaining to area of investigation; specialized terminology within area of investigation; auditing, record keeping and bookkeeping techniques.
Ability to: gather, preserve, and present relevant and pertinent evidence without arising undue or undesirable comment among employers, friends, business agents, or neighbors; interpret and apply Washington State statutes and Federal and State regulations; write and speak clearly, concisely, accurately and informatively; exercise mature judgment in a wide variety of public contacts.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
One year of experience as a Claims Representative.
One year of experience as an investigator with a criminal justice government agency or private organization, or other directly allied field.
Note: Two years of related college-level course work may be substituted for one year of experience.
Class Specification History
New class: 10-15-82
Revised definition: 1-11-91
Revised class code, added class series concept, revised definition, distinguishing characteristics, and desirable qualifications; adopted May 10, 2007, effective July 1, 2007.
Updated desirable qualifications 6/23/2017.