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State of Washington Classified Job Specification


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Class Code: 450F
Category: Regulatory Services


In the Seattle Traffic Systems Management Center, serves as the shift operator of the electronic communication systems responsible for receiving, transmitting and coordinating roadway condition and service requirements via multi‑frequency base stations, monitoring and operating freeway traffic control systems, and the operation of computer enhanced information distribution systems on the roadway and for the media.

Typical Work

Assumes complete responsibility for the operation of a control center on a shift, providing control, direction and guidance to personnel and keeping center personnel informed as necessary; 

Operates a multi‑frequency radio console, multi‑line telephone system, computer terminal, typewriter, private line intercom system and other data recording equipment; 

Utilizes computer terminal to receive and disseminate roadway conditions Statewide; performs various functions within the transportation system's monitoring center and monitors the traffic system's control terminal; 

Receives information from the public by telephone and in person; records, evaluates, and disseminates reports of accidents, traffic hazards, disabled vehicles, complaints, and initiates appropriate action; makes appropriate computer entry and maintains appropriate files and records as required; 

Relays emergency information to law enforcement agencies, ambulances, tow trucks, fire department, aid cars, and other aid as requested; 

Maintains records of available emergency personnel and equipment and dispatches as directed for emergency work; maintains records of emergency dispatches and estimated time of arrival; 

Receives and transmits road and weather information, snow and pass reports, road restrictions and avalanche control information from and to fixed stations and mobile units; 

Transmits work orders to the maintenance crews and equipment operators for emergency or regular maintenance repairs to roads, signs, bridges, lights, signals, radios or mechanical equipment; 

Maintains current status of all mobile units; 

Provides training, assistance, and direction to newly appointed Communication Specialist; 

Maintains continuity of operations by coordinating current events with personnel arriving on shift; 

Performs other work as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

High school graduation.


Two years of experience as a principal radio operator or dispatcher utilizing two way radio equipment or two years of experience as a Radio Operator or Communication Officer in State service.

Class Specification History

New class Effective April 11, 1986
New class code: (formerly 41680) effective July 1, 2007