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State of Washington Classified Job Specification


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Class Code: 451I
Category: Regulatory Services


Performs administrative, supervisory, and operational duties as the manager of a communications center or as noncommissioned training officer for the State Patrol.

Typical Work

Supervises and manages the operation of a communications center by coordinating and directing the performance of supervisory and operational personnel; responsible for initial and continuous training of all station personnel to ensure uniformity and compliance with standard operating procedures to facilitate economical and effective use of personnel, equipment, and facilities; 

Maintains and prepares reports and records of station activity, permit monies, personnel and evaluations; responsible for the effective and proper documentation of personnel as performed by shift supervisors and subsequent promotional or disciplinary action; 

Provides professional communications services and support by continuous liaison with district personnel, other law enforcement agencies, and public safety oriented services; 

Maintains appropriate performance records and documentation for the evaluation, training, and counseling of assigned shift supervisors; 

Reviews directives from command and staff personnel and implements those affecting the operation of the facility; 

Prepares schedules assigning persons to proper shift rotations; monitors and approves overtime, compensatory time, and annual leave; 

Conducts regular staff meetings; attends squad meetings; 

Conducts investigations of complaints concerning the operation of the facility;

Maintains accountability and inventory records of all station equipment; 

Performs the duties of subordinates as required; 

Performs the duties of the Regional Coordinator as directed; 

As training officer, establishes, coordinates, and conducts training for noncommissioned personnel of the Washington State Patrol for other agencies as required.

Knowledge and Abilities

Knowledge of:  objectives of the Communications Section; administrative and supervisory techniques; the applicable Federal Communications Commission rules; manuals of the Washington State Patrol. 

Ability to: supervise and administer; get along well with others; display leadership and guidance capability; meet and deal tactfully and effectively with the public; touch type at a speed of at least 30 words a minute; write and print plainly.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Two years of experience as a Communications Officer 3 for the Washington State Patrol.

Class Specification History

New class Effective May 21, 1973
Revised minimum qualifications September 7, 1973
Revised definition September 28, 1977
Revised definition June 11, 1982
Revised definition, minimum qualifications and general revision August 10, 1984
New class code: (formerly 41650) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 50SP to 54SP.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019.