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State of Washington Classified Job Specification


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Class Code: 451H
Category: Regulatory Services


Performs supervisory and operational duties as a shift supervisor of a communications center or as the Computer Aided Dispatch (CAD) system coordinator for the Communications Section within the Washington State Patrol. 

Typical Work

Monitors all activities on a shift in a communications center providing supervision, direction, and guidance to ensure compliance to established goals, procedures, and regulation; in Tacoma or Olympia manages and supervises the operation of the entire station; 

Evaluates productivity and efficiency of work unit and works closely with the Station Manager and other shift supervisors to establish policies and procedures and to promote uniformity of operation; 

Maintains records of job performance of all assigned personnel and prepares and administers evaluations and counseling of personnel; 

Provides liaison to command personnel and other agencies; 

Maintains daily record of events, conducts daily audits of records, files, and permit sales; 

Assigns and monitors training of new personnel and prepares and forwards necessary progress reports; 

Assigns compensatory time off and adjusts shifts as necessary to ensure proper staffing; 

Assists the station manager with the station reporting processes; 

Performs the duties of Communications Officers 1 and 2 when staffing requires; 

Performs the duties of the Station Manager in his absence or as directed.

Typical Work - CAD System Coordinator 

Evaluates the operation of the CAD system, working closely with the Station Managers and Computer Services Division personnel to establish policies and procedures and provide recommendations for uniform operation;  

Maintains the security of the CAD system by entering security levels for all personnel requiring access to the system; monitors the system for security violations and requests appropriate action;  

Acts as Communications Section liaison to Computer Services Division for all CAD-related functions;  

Provides continuous review and revision to the CAD operating manual;  

Provides training to departmental personnel in CAD procedures and policies;  

Performs other duties as required.

Desirable Qualifications

One year of experience as a Communications Officer 2 for the Washington State Patrol.

Class Specification History

New class: 4-1-67
General revision and title change (formerly Radio Dispatcher III): 7-1-69
Revised definition: 7-26-73
Revised definition and minimum qualifications: 9-28-77
Revised definition: 2-12-82
Revised definition and general revision: 8-10-84
Revised minimum qualifications: 9-15-95
New class code: (formerly 41640) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 46SP to 50SP.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019.