Performs supervisory and operational duties as a shift supervisor of a District Communications Center or within the specialty position of the Training Team, provides supervision and oversight to trainees, conducts training for commissioned and non-commissioned personnel and creates and oversees training curriculum for the Washington State Patrol and other agencies.

For positions assigned to the District Communications Center:
Monitors all activities on a shift in a district communications center providing supervision, direction, and guidance to ensure compliance to established goals, procedures, and regulation;

Evaluates productivity and efficiency of work unit and works closely with the Communications Officer 4 and other shift supervisors to establish policies and procedures, develop and mentor subordinates, and to promote uniformity of operation;

Maintains records of job performance of all assigned personnel and prepares and administers evaluations and counseling of personnel;

Provides liaison to command personnel and other agencies;

Assigns and monitors training of new personnel and prepares and forwards necessary progress reports;

Assigns compensatory time off, overtime, reviews and assists with all scheduling, and adjusts shifts as necessary to ensure proper staffing;

Assists the Communications Officer 4 with the station reporting processes;

Performs the duties of Communications Officers 1 and 2 when staffing requires;

Performs the duties of the Communications Officer 4 in their absence or as directed.

For positions assigned to the Training Team:
Establishes, coordinates, and conducts training to both commissioned and non-commissioned personnel of the Washington State Patrol and other agencies;

Provides supervision and oversight to subordinates and trainees, evaluates performance and progress, and provides mentoring, supervision, counsel, and coordination with district supervisory team for all training completed for new hires and reaffirmation of tenured employees;

Assists in the maintenance of division training and procedural manuals;

Assists with information gathering for Commission on Accreditation for Law Enforcement Agencies submissions;

Provides radio and telephone support regionally as needed;

Supports projects and additional tasks assigned by the Training Program Manager (Communications Officer 4);

Performs other duties as required to include working in a district communications center as needed.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

One year of experience as a Communications Officer 2 for the Washington State Patrol.

New class: 4-1-67
General revision and title change (formerly Radio Dispatcher III): 7-1-69
Revised definition: 7-26-73
Revised definition and minimum qualifications: 9-28-77
Revised definition: 2-12-82
Revised definition and general revision: 8-10-84
Revised minimum qualifications: 9-15-95
New class code: (formerly 41640) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 46SP to 50SP.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019.
Base range salary adjustment (from 53SP to 57SP); revised definition and general revision: adopted June 22, 2023, effective July 1, 2023