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State of Washington Class Specification

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COMMUNICATIONS OFFICER
451E
Category: Regulatory Services

Definition

In a Communications Center, receives training in law enforcement and emergency communications operations and procedures, Transmits, receives, and relays information concerning public safety and law enforcement activities to, from, and between State Patrol mobile units and stations, other State, county, and Federal law enforcement agencies and the public by means of radio, multi‑line telephone systems, computer terminals, private line intercom systems, and other telecommunications devices.

Typical Work

Provides dispatch services to and from stations in the State Patrol communications network and mobile units of the State Patrol, Game Department, Fisheries Department, Utilities and Transportation Commission, Department of Corrections, Liquor Control Board, Lottery Commission, State Parks, U,S, Fish/Wildlife, U.S. Marshal's Office, and other State and local governmental agencies; 

Receives communications from the public by telephone and in person; records, evaluates, and disseminates reports of accidents, DWI's, traffic hazards, erratically driven vehicles, disabled vehicles, in‑progress crimes, complaints, stolen vehicles, wanted persons, attempts to locate, and initiates appropriate action; makes appropriate computer entry as required; maintains appropriate files and records as required; 

Dispatches ambulances, tow trucks, fire department, aid cars, and other aid as requested, maintains appropriate record; 

Utilizes a computer terminal to obtain information pertaining to driver's licenses, vehicle registrations, wanted vehicles, wanted persons, articles, and impounded vehicles utilizing an out‑of‑state teletype system when appropriate; 

Maintains current status of all mobile units; 

Receives and announces visitors to offices, sells permits, audits daily permit sales, assists public filing accident reports, accepts lost and found articles, checks warning tickets for compliance and provides information to the public concerning road and weather conditions, directions, driver's license/registration information, motor code laws, and Game/Fish regulations and other information as requested; 

Operates a multi‑frequency radio console, multi‑line telephone system, computer terminal, telefax machine, typewriter, private line intercom system, and other data recording equipment; 

Receives and transfers telephone calls within the office and takes and relays messages when appropriate; 

Reviews manual, publications, and bulletin board for information; coordinates current events with personnel arriving on shift; 

Performs other work as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Graduation from high school or GED equivalent.  

Note: Minimum typing skill level is 35 words per minute.

Class Specification History

New class Effective August 15, 1986
New class code: (formerly 41590) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 36SP to 40SP.

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