State of Washington Classified Job Specification
VETERANS BENEFITS & HEARINGS ADVOCATE
Reviews VA claim folders, correspondence and rating decisions; prepares notes for use by Field Offices and Department supervisors;
Interviews and counsels veterans, dependents and beneficiaries on benefits, rights and privileges; provides action assistance as needed;
Assists with claims development by liaison with Field Offices, Homes and contacts with pertinent organizations and individuals including doctors, attorneys, record centers, hospitals and VA staff; types of claim activities involve disability, education, home loan, benefit payment, records identification and processing; counsels veterans reference discharge upgrade;
Establishes and maintains good relationships with appropriate VA personnel and representatives of other veterans organizations to facilitate the handling of veterans claims;
Attends and participates in pertinent meetings and seminars regarding benefits available to veterans, dependents or beneficiaries;
Assures that all actions taken in the appellate process conform to VA laws and regulations governing confidentiality and disclosure of information contained in VA records.
Knowledge and Abilities
Ability to: recognize and overcome attitudes and emotions that hinder effective communications, secure information by personal and telephone contact; deal tactfully and effectively with representatives of other organizations and the community; compose letters and other documents relevant to the appellate process.
Two years as a Veterans Benefit Specialist 2.
A Bachelor’s degree in business administration, public administration, social science or allied field
two years of experience in the supervision and administration of veterans counseling and advisory programs in such areas as: medical claims, education, compensation, pension and discharge upgrading, and home loans.
Class Specification History
New class code: (formerly 37481) effective July 1, 2007
Abolished; adopted August 13, 2015, effective August 14, 2015