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State of Washington Classified Job Specification


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Class Code: 385Q
Category: Protective Services


This is the fully qualified level of the series. Incumbents at this level perform under general supervision. Positions provide custody, security and safety for residents, staff and visitors in a juvenile rehabilitation facility; or provides nighttime supervision, safety and security for youths in a juvenile residential unit; or provides custody and security of youths during transportation to and from as well as during appointments on or off campus.

Typical Work

Provides supervision to youth, with responsibility for their personal conduct, care and therapy;

Provides positive life-coaching and mentoring for youth residents; implements group and individual treatment plans;

Monitors activity, behavior and movement of youth, ensures the safety and security of facility residents, staff and visitors; models pro-social adaptive behavior and demonstrates excellent verbal de-escalation techniques; remaining calm and in control during aggressive or crisis situations and intervenes to de-escalate;

Conducts perimeter checks of doors, vehicles , equipment and grounds;

Checks previous shift log and logs all activities during work shift; prepares unit forms; writes in daily sheets;

Serves as back-up to residential units and staff; provides swift and appropriate response between residents and/or residents and staff;

Briefs supervisors and relief staff regarding current issues/areas of concern (i.e., passes on pertinent information) in order to be aware of a situation or to take appropriate action; advises youth regarding problems, institution programs, policies and behavior standards;

Ensures the safety and security of residents; conducts bed checks and room searches; conducts hourly security calls; inspects rooms for cleanliness;

Monitors behavior of residents; keeps tracking system of resident’s negative and/or positive behavior; serves as go-between with counselors and residents; acts as a role model;

Serves as back-up to units and responds to calls for assistance; intervenes in and defuses assaultive or crisis situations between residents or residents and staff; physically break up altercations; determines action to be taken on situations; contacts Office on Duty and/or superintendent if restraints or use of mace is determined to be required; directs staff in action to take in situations; assures security staff are given appropriate equipment;

Operates communication devices such as two-way radio and telephone to convey information among personnel and to refer callers to take appropriate action;

Assists with sorting and checking of incoming mail for contraband; checking packages brought for youth on visitor’s day; checking for authorized visitors; monitors visitors;

Knowledge and Abilities

Knowledge of: causes and treatment of juvenile legal system involved young people; human growth and adolescent development; state juvenile justice system; operating principles and treatment philosophy of a juvenile rehabilitation system; interagency procedures; state laws, regulations and administrative codes pertaining to juvenile legal system involved young people determinate sentencing; crisis intervention and processes and techniques of de-escalation of situations; work group supervision and facilitation of youths; management and supervisory theory and practices; case management; community resources; verbal and written communication; report writing; negotiation and mediation techniques; community networking; contract negotiation and writing.

Ability to: apply and implement juvenile rehabilitation system laws, policies, procedures and philosophy; interview and counsel youths; motivate youths and maintain organization; recognize and identify problems and needs of youths; assess crisis and problematic situations; remain calm, take control and de-escalate dangerous situations; gain confidence and trust of youths; use authority constructively; provide individual, group, and family counseling; direct and supervise groups; direct and supervise staff; manage and implement projects and programs; negotiate and write contracts; communicate clearly and effective verbally and in writing; network with groups, agencies and community; represent agency in a professional and positive manner.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification.  It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

High school graduation or GED equivalent


Two years of relevant experience (full-time equivalency) in counseling, criminal justice, education, psychology, sociology, behavioral health, or social service.


One year experience as a Juvenile Rehabilitation Officer 1.

A valid driver’s license is required for these positions.

Class Specification History

New class adopted May 10, 1996, effective July 1, 1996.
Revise class. Revises class code (formerly 36189), general revision; adopted May 10, 2007, effective July 1, 2007.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019: from range 41 to range 43.
Base range salary adjustment adopted June 29, 2022, effective July 1, 2022.
Revises job class title, definition, typical work, and desirable qualifications, adopted June 22, 2023, effective July 1, 2023.