This is the fully qualified level of the series. Incumbents at this level perform under general supervision. Positions provide custody, security and safety for residents, staff and visitors in a juvenile rehabilitation facility; or provides nighttime supervision, safety and security for youths in a juvenile residential unit; or provides custody and security of youths during transportation to and from as well as during appointments on or off campus.

Provides supervision to youth, with responsibility for their personal conduct, care and therapy;

Provides positive life-coaching and mentoring for youth residents; implements group and individual treatment plans;

Monitors activity, behavior and movement of youth, ensures the safety and security of facility residents, staff and visitors; models pro-social adaptive behavior and demonstrates excellent verbal de-escalation techniques; remaining calm and in control during aggressive or crisis situations and intervenes to de-escalate;

Conducts perimeter checks of doors, vehicles , equipment and grounds;

Checks previous shift log and logs all activities during work shift; prepares unit forms; writes in daily sheets;

Serves as back-up to residential units and staff; provides swift and appropriate response between residents and/or residents and staff;

Briefs supervisors and relief staff regarding current issues/areas of concern (i.e., passes on pertinent information) in order to be aware of a situation or to take appropriate action; advises youth regarding problems, institution programs, policies and behavior standards;

Ensures the safety and security of residents; conducts bed checks and room searches; conducts hourly security calls; inspects rooms for cleanliness;

Monitors behavior of residents; keeps tracking system of resident’s negative and/or positive behavior; serves as go-between with counselors and residents; acts as a role model;

Serves as back-up to units and responds to calls for assistance; intervenes in and defuses assaultive or crisis situations between residents or residents and staff; physically break up altercations; determines action to be taken on situations; contacts Office on Duty and/or superintendent if restraints or use of mace is determined to be required; directs staff in action to take in situations; assures security staff are given appropriate equipment;

Operates communication devices such as two-way radio and telephone to convey information among personnel and to refer callers to take appropriate action;

Assists with sorting and checking of incoming mail for contraband; checking packages brought for youth on visitor’s day; checking for authorized visitors; monitors visitors;

There may be instances where individual positions must have additional licenses or certification.  It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

High school graduation or GED equivalent

AND

Two years of relevant experience (full-time equivalency) in counseling, criminal justice, education, psychology, sociology, behavioral health, or social service.

OR

One year experience as a Juvenile Rehabilitation Officer 1.

A valid driver’s license is required for these positions.