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State of Washington Classified Job Specification


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Class Code: 355N
Category: Social Services


  1. Organizes, directs and monitors three or more regional juvenile offender special treatment and/or service programs.  Examples include Parole, Contracted Residential Group Homes, Diagnostic, Drug/Alcohol, Sex Offender, Life Skills Centers.   Supervises program staff and monitors contracted staff in the implementation and delivery of services.  Coordinates with contracted providers and reviews and tracks expenditures.   Participates in program policy and procedure development and program reviews; or 
  2. In an Institution or Youth Camp, serves as an assistant to the Superintendent to oversee coordination of Intake and Transportation for the facility, court liaison functions, and hiring and scheduling of intermittent staff.

Typical Work

Coordinates, organizes, manages and directs regional juvenile offender special treatment and/or service programs; supervises program staff and oversees and monitors contracted staff in the implementation and delivery of services; participates in the development and review of programs and program policies and procedures; maintains program manuals; 

Works with administrators, providers and community agencies to assess resources; compiles and interprets data for reports to regional administrator; assists in producing program evaluations; 

Monitors services and reviews case files; meets with program staff to provide consultation and technical assistance on juvenile rehabilitation programs, policies and JRA Bulletins; 

Supervises program coordinators, counseling/parole staff, assistant counselors and/or other staff; writes performance plans and completes evaluations; determines disciplinary actions as necessary; 

Coordinates and facilitates training for staff; attends training as required; 

Chairs committee to develop policies for facility and reviews, updates or make changes; 

Participates in searches for escapees; de-escalates crisis situations and assists in breaking up physical altercations between youths; serves as officer of the day (OD) on a rotational basis; 

Assists in developing and leading education and support parent groups; 

Serves as Intake Coordinator; serves as liaison between facility and juvenile rehabilitation community diagnostic units statewide; coordinates with diagnostic coordinators statewide regarding the approval or disapproval of facility for youths; makes arrangements for youth placements; 

Screens court referrals for appropriateness; reviews computer referrals to screen referrals from other facilities for appropriate placement of youth and makes necessary changes; 

Prepares intake paperwork to include history, medical and other needs and lodge assignment for youth; distributes paperwork to appropriate personnel; 

Coordinates referrals and placement of youths in community residential programs; 

Serves as liaison between facility and courts, prosecutors and law enforcement agencies concerning court appearances; reviews court orders, sentences, appeals, hearings and trials; arranges and coordinates transportation of youth to and from court; 

Investigates escapes and other incidents; refers youths for prosecution of new offenses; conducts investigations of inappropriate behavior by youths or staff; completes reports for possible legal action; 

Conducts administrative reviews on youth complaints, restitution hearings, transfer hearings and prosecution referrals regarding assaults; meets with youth and staff to resolve conflicts; determines if a law has been broken and screens for referral to court or other process; 

Administers the campus-wide recreation program; provides training and is responsible for supplies and coordination with staff; 

Supervises interns who are seasonal college students and evaluates their performance; directs volunteer program and oversees recruitment; 

Serves as Safety Officer; participates safety committee meetings; reviews all claims and processes with Labor and Industries; conducts visits to lodges to monitor safety and health issues; conducts annual safety inspections with fire department and health inspectors; makes necessary corrections; reviews all safety communications; maintains video library; 

Plans, directs and monitors regional sex offender program; directs development of policies and practices for supervision and treatment of youth sex offenders; ensures community protection notification requirements are met which involves notification of releases to victims, families and law enforcement agencies;  

Develops contract format and approves contracts; develops fee schedules; assists in contract monitoring; 

Provides consultation and technical assistance to regional sex offender coordinators, children and Family Services programs; law enforcement, juvenile court staff, and others; 

Serves on statewide Sex Offender Oversight Committee meetings; 

Monitors and reviews regional Special Sex Offender Disposition (SSODA) contracted program; reviews and tracks billings, expenditure material, activity reports and provides reports to regional administrator; 

Meets with county Department of Youth Services (DYD) staff to discuss program; 

Monitors CJS Sex Offender and the Diagnostic Projects; meets with Department of Youth Services and program staff; reviews case files and activity reports; provides regional administrator updates and written evaluation reports; assists diagnostic staff with commitment and placement questions; approves exceptions to placements; 

Plans, directs and monitors regional Chemical Dependency Treatment Program; conducts meetings with staff to coordinate services; directs data collection and evaluation of program; ensures certification requirements are met for Qualified Chemical Dependency Certification (QCDC) as required for specific positions; 

Develops program long-range plans; formulates policies and procedures and interprets program WACs; 

Oversees the monitoring of services to youths in facilities and on parole; 

Coordinates with treatment providers; attends monthly meetings; 

Manages and directs the regional parole program; assigns to staff cases and reports and monitors workload; conducts case load conferences to discuss situations and treatment options; 

Assists in parole revocation hearings; assists staff in preparing and presenting information at parole revocation hearings; interprets and defends JRA policies at hearings before an Administrative Law Judge; 

Serves as court liaison, transportation coordinator and staff training coordinator; coordinates transportation arrangements with security for youth court appearances throughout the state; 

Coordinates the Work Experience Program; provides skills training for youths; works with juvenile administrator on program changes; coordinates residents’ payroll and assures residents receive their pay; 

Serves as court liaison and monitors case management treatment to Department of Correction youths; coordinates transfers of residents to DOC: provides information to Classification Counselors regarding DOC residents; provides input in determining level of security for DOC residents; coordinates major incident reviews; maintains and provides documentation of incidents; 

Serves as staff training coordinator; provides training information to staff and coordinates with staff managers; maintains training equipment; provides training to safety committees and works with safety officers; maintains all records; works with Human Resource Development Information System, Criminal Justice Training Commission, DOI, Medic first aid, Crisis Prevention and Intervention; 

Testifies in court as an expert witness regarding decisions to retain youths or remand to DOC; speaks on programs to schools, community groups; facility touring groups and others; 

Serves as staff Librarian; coordinates resources and coordinates and conducts facility tours; 

Attends management team meetings to provide training information; attends administrative case review meetings; 

Performs other work as required.

Knowledge and Abilities

Knowledge of:  causes and treatment of juvenile delinquency; human growth and adolescent development; ego psychology and pathology; deviant behavior patterns; state juvenile offender justice system; operating principles and treatment philosophy of a juvenile rehabilitation system; interagency procedures; state laws, regulations and administrative codes pertaining to juvenile delinquent determinate sentencing; crisis intervention and processes and techniques of de-escalation of situations; work group supervision and facilitation of youths; management and supervisory theory and practices; case management; community resources; verbal and written communication; report writing; negotiation and mediation techniques; community networking; contract negotiation and writing. 

Ability to:  apply and implement juvenile rehabilitation system laws, policies, procedures and philosophy; interview and counsel youths; motivate youths and maintain organization; recognize and identify problems and needs of youths; assess crisis and problematic situations; remain calm, take control and de-escalate dangerous situations; gain confidence and trust of youths; use authority constructively; provide individual, group, and family counseling; direct and supervise groups; direct and supervise staff; manage and implement projects and programs; negotiate and write contracts; communicate clearly and effective verbally and in writing; network with groups, agencies and community; represent agency in a professional and positive manner.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

One year as a Juvenile Rehabilitation Program Manager 1.   


Two years as a Juvenile Rehabilitation Supervisor or Juvenile Rehabilitation Coordinator  


A Bachelor’s degree and four years of professional experience in casework, counseling, probation and parole, social services, planning, directing and/or coordinating youth group activities or experience in a related field.  

A Master’s degree in Psychology, Sociology, Social Work, Social Sciences, or in an allied field will substitute for one of the required years of experience. 

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Class Specification History

New Class: 5-10-96 (effective 7-1-96)
Revised minimum qualifications: 12-13-96
New class code: (formerly 36186) effective July 1, 2007
Revises desirable qualifications, effective December 23, 2011