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State of Washington Classified Job Specification


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Class Code: 355E
Category: Social Services


Assists higher level staff in the implementation of case management and treatment plans for residents in a juvenile rehabilitation facility or for youths on parole; supervises residents in daily living routine, chores and activities or tracks and monitors youth for compliance with parole plans and requirements.  Serves as a back up for counselors in their assigned caseload.  May be assigned case management duties under close supervision.

Distinguishing Characteristics

This is an entry level class and positions will not be assigned independent case management treatment functions for a caseload.  Positions at this level may be used for training purposes or specific positions may be designated as In-Training.

Typical Work

Manages a caseload of one to two youths under close supervision; serves as backup to counselors; assists counselors in developing and implementing treatment plans for youths; provides individual and group counseling; assists in facilitating groups;  

Under the direction of a case manager, conducts offense - specific classes using general education tapes and group discussions; coordinates counseling for youths with providers; accompanies youths at meetings;  

Conducts random urinalysis testing by collecting samples for the laboratory;   

Attends programming meetings to determine treatment changes; meets with supervisors and counselors to review caseload;   

Attends alcohol and substance abuse college classes to obtain and/or maintain the Qualified Chemical Dependency Certification (QCDC) as required by the Division of Alcohol and Substance Abuse (DASA);

Monitors youths’ location at all times; screens and monitors family visits; monitors behavior of youths; monitors and enforces curfews; writes incident reports; logs all activities within a cottage such as visitors, departure of youths and staff; maintains Record of Official Action;  

Conducts youth and room searches for contraband and weapons; assists in searches and apprehension of escaped youths; intervenes in crisis situations such as suicide attempts and physical alterations; monitors youths on suicide watch;  de-escalates crisis situations and intervenes to break-up physical altercations; 

Participates in pre-release planning for youths; participates in discussions with counselors, parole officers and youths; makes contact for youth with community and accompanies youth into community for job interviews; makes recommendations to supervisors;  

Coordinates and works with courts and youths to pay outstanding fines; testifies in court as necessary;  

Monitors youths’ personal savings accounts; tracks and receives incoming and outgoing money and records in ledger;  

Maintains contact with schools and employers of youths; monitors youths’ attendance; assists youths to obtain work; informs community regarding youths upon request;  

Hires youths to work in programs such as garden; trains youths in use of equipment;  

Compiles initial treatment report from various documents; uses report as a guide; prepares various documents and reports;  

Tracks youth on parole; maintains face-to-face and indirect contact with paroled youth; meets with parolee to plan activities and time schedules; monitors youth’s compliance with plan by phone or visit; assists and encourages parolee to follow and get involved in constructive activity plans;  

Reports violations and/or non-compliance of youths to supervisor or assigned counselor; maintains log of all contacts with parolee; visits parolee’s home, work place or school; meets monthly with providers to exchange and obtain information;  

Meets with supervisors and counselors to discuss and develop treatment plans and exchange information; attends meetings with counselor and parolee;  

Transports and sets-up plethysmograph testing; arranges and schedules polygraph meetings;   

Attends training in specialized areas of treatment and issues; 

Supervises youths in and participates housekeeping tasks, laundry, food distribution and clean-up; supervises and monitors youth during meals;  

Obtains medical, dental, psychiatric and psychological services for youths; distributes medication to youths and monitors to ensure medications are taken properly;  

Transports and/or escorts youths to and from activities and court, medical, school and job appointments;  

Performs general housekeeping duties and runs errands; serves meals; 

Performs other work as assigned. 

Knowledge and Abilities

Knowledge of:  basic juvenile correctional system; basic treatment of juvenile delinquency; rehabilitation objectives in juvenile institutions; basic interviewing and counseling theories and techniques; basic concepts, fundamentals, and principles of individual and group behaviors; introductory psychology of deviant behavior; crisis intervention methods and techniques; supervision and lead techniques; report writing.   

Ability to:  obtain pertinent information during interviews; assist in rehabilitation of juvenile delinquents; implement counseling techniques; apply rules, regulations and procedures; appraise situations; remain calm and in control in crisis situations and de-escalate situations; speak and write clearly; establish and maintain effective working relationships with wide range and level of staff and others; establish rapport and gain confidence of youth; use authority constructively; represent agency in a positive manner.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor’s degree.  


Two years of college education and two years of experience as a Juvenile Rehabilitation Security Officer.   


Two years of college education and two years of experience in casework, counseling, probation and parole, social services, planning, directing or facilitating youth group activities or experience in a related field.   

A valid driver’s license is required for these positions.

Class Specification History

New class: 5-10-96 (Effective 7-1-96)
New class code: (formerly 36180) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.
Base salary adjustment adopted 6/13/2019, effective 7/1/2019; from range 41 to range 44.