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State of Washington Classified Job Specification


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Class Code: 356A
Category: Social Services

Class Series Concept

Positions in this series reflect professional level requirements and standards for conducting work by an Employee Assistance Professional in an Employee Assistance Program. Such a program supports the work organization leadership (management, human resources, supervisors) and the employees and their family members in achieving a productive and safe working environment.


The Employee Assistance staff assists clients in identifying and resolving personal concerns, including but not limited to, health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance.


Services provided by Employee Assistance Professionals include: training for and consultation with:  managers, human resource professionals, and supervisors on dealing with problematic employee workplace behavior to improve employee job performance; confidential and timely problem identification/assessment services for employee clients with personal problems that may affect job performance; confrontation, motivation, and short-term problem solving recommendations; referral services for employees and their families for diagnosis and treatment plus case monitoring and follow-up services; consultation/assistance for management in developing follow-up plans to support productive performance; consultation with management regarding crisis intervention; threats of violence in the workplace and critical incident management; and other related services. Positions at all class levels may be required to lead or supervise less trained staff.


Positions at this level work under general supervision performing entry-level work.   As the first-line contact for all levels of state employees, serves as principal assistant to higher level Employee Assistance Professionals in an Employee Assistance Program. Under guidance of higher level EA Professionals, conducts brief screening to determine the nature of the contact, including criticality; obtains confidential information and provides information to the EA Professionals with recommendations regarding client needs. Schedules client appointments with higher level EA staff.  Under guidance, is responsible for follow-up caseload by contacting clients to determine their current status and participation in a treatment program.  Can serve as a core member in specialized areas such as the Critical Incident Management Team, responding to critical workplace incidents such an unexpected deaths, suicides, homicides, and earthquakes, or developing and marketing promotional material for the employee assistance program.

Typical Work


Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.   

Some positions may require Licensure in areas such as Licensed Social Worker (LSW), Licensed  Mental Health Counselor (LMHC), or Advanced Registered Nurse Practitioner (ARNP) or certifications in areas such as Substance Abuse Professionals or Critical Incident Management.  

Candidates who are Certified Employee Assistance Professionals (CEAP) or CEAP eligible or those who are certified to be Substance Abuse Professionals (SAP) under the federal Department of Transportation random drug/alcohol program are preferred.

Desirable Qualifications

A Bachelor’s degree in social services, psychology, counseling, social work, or related field or two years of college level course work and one year of experience providing direct services to clients in a social service agency.

Class Specification History

New class replaces 19111 Employee Assistance Associate; adopted June 1, 2005.