See Developmental Disability Case/Resource Manager Trainee

Within the Development Disabilities Administration, leads and provides coaching, mentoring, on the job training and assistance in the transition of staff from a formal training program to field work. Positions also provide specialized case management to complex cases and may function as an Outstation Manager.

Within the Developmental Disabilities Administration, provides advanced level of social services, specialized case and/or resource management for people who have developmental disabilities and their families. Positions lead and provide coaching, mentoring, on the job training and assistance in the transition of staff from a formal training program to fieldwork. Positions located in an outstation office may represent the Regional Administrator in the designated local area. An outstation office is a designated area within a region, consisting of one or more counties; or an incorporated area with a minimum of 100 clients, which is at least 35 miles from the Regional Office, with the absence of on-site supervision.

May manage a local outstation office facility and arranges for custodial and other office supports;

Provides training, mentoring, feedback and consultation on technical issues, concerns and policies and procedures to staff who conduct assessments, service planning and investigations in the community and licensed and/or certified settings;

In the supervisor’s absence, attends meetings and provides supervisory coverage;

Interprets and presents stae and federal regulations to clients and families, established boards, citizen groups, providers/vendors and others concerned and involved with vulnerable individuals;

Provides training and monitoring and conducts quality assurance on publicly exposed crisis cases;

In conjunction with the supervisor, assigns and audits work, detects error trends, identifies training needs and reviews case actions for accuracy and provides feedback for annual performance evaluations;

Serves as case management lead for those cases determined by the supervisor to be potentially and/or exceptionally volatile;

Provides departmental training, peer consultation, and mentoring on cases;

Advises staff on appropriate assessment and intervention techniques, community and departmental resources , and caseload management;

Performs liaison educational and program functions between the agency and community social services, educational, law enforcement, medical and judicial agencies;

Represents regional administration at local public meetings, on local governmental task forces and committees;

Independently manages a caseload of people who have developmental disabilities and provides specialized services to clients and their families by developing, implementing and monitoring Individual Service Plans;

Identifies support needs of clients of Developmental Disabilities Administration and plans for and authorizes payment for appropriate services;

Schedules and conducts face-to-face home visits with clients and families, including viewing living quarters;

Facilitates discussion with client and family regarding person-centered goal planning on a 30-90 day basis;

Based on assessed needs, refers individuals to appropriate DDA services, other department services, and community programs/resources;

Works with families and community members to advocate on behalf of clients;

Collaborates with other agencies and professionals to support clients;

Identifies clients or families in crisis and makes referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources;

Establishes and maintains complete and accurate case records;

Identifies serious and emergent incidents and reports per administration policy and mandated reporting requirements. Completes Incident Reports per department/administration policy and procedures;

Has final decision authority on determinations of client eligibility, and provides intake services; assesses client needs;

Develops, implements, and monitors service provider contracts and monitors services to ensure provider compliance with state and federal regulations and takes necessary actions as required;

As a Qualified Intellectual Disabilities Professional, maintains compliance with Federal regulations;

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Meets the professional requirements for a Qualified Intellectual Disabilities Professional*

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Two years of experience as a Case/Resource Manager.


A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and three years of experience providing social services to people with developmental disabilities.

Graduate training in a social sciences, social services, human services, behavioral sciences or an allied field will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Equivalent education/experience.

*ADDENDUM

The requirements for a Qualified Intellectual Disabilities Professional as is included in the Code of Federal Regulations, Chapter 42, Subpart D, Section 483.430, are as follows:

• A doctor of medicine or osteopathy;
• A registered nurse;
• An individual who holds at least a Bachelor's degree in any of the following:

1. Occupational Therapy,
2. Physical Therapy,
3. Psychology,
4. Social Work,
5. Speech,
6. Audiology,
7. Recreation and related fields, or
8. The Human Services (as defined at 483.430 (b) (5) (x)), includes but is not limited to: sociology, special education, rehabilitation counseling, and psychology.

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

New class: Effective July 1, 1988 (approved June 9, 1988)
Revised definition and general revision: 6-11-99; effective 7 1 99
Revised minimum qualifications: 3-9-01
New class code: (formerly 35620) effective July 1, 2007|
Salary adjustment-range 52 to 54; final adoption May 8, 2014, effective May 9, 2014.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 54 to 56.
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
Added class series concept, revised title, definition, distinguishing characteristics, typical work, legal requirements, desirable qualifications and base range increase from 60 to 61; adopted June 23, 2025, effective July 1, 2025.