Conducts interviews to determine and/or re-determine eligibility for public benefit programs. Processes changes in client circumstances, implements Federal and State regulations and determines the effect on the continuing eligibility of clients.

In a training capacity, positions at this level are required to complete basic technical duties under close supervision. This level is the first level of the in-training program. Incumbents are required to complete an extensive training program, which includes on-the-job instruction and classroom training for determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits.

Determines eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits by conducting intensive, interactive in-person and telephone interviews and desk reviews;

Explains program requirements and services available;

Reads and interprets Washington Administrative Code, Revised Code of Washington procedural manuals, policies and policy clarifications;

Refers clients to both mandatory and optional services as required;

Authorizes necessary cash benefits, medical services, food benefits, and long-term services and support programs and electronic benefit cards;

Responds to case audits and makes required corrections; 

Works closely with social services and case management staff to determine start dates for benefits based on determinations that a client meets functional requirements for certain cash and long-term services and support programs; 

Works within timeframes and deadlines which are dictated by program requirements; 

Attends and completes required training courses as mandated by the agency; 

Performs other related work as required.