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State of Washington Classified Job Specification


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Class Code: 349F
Category: Social Services


Independently develop, administer, and/or monitor social, financial, or health services programs or the program policies and procedures for use by staff or service vendors; or develop plans for monitoring service delivery; or develop, implement, monitor and provide statewide program consultation and/or technical assistance to staff, community or providers to enhance the delivery of services; or serves as a licensor of day care centers.

Distinguishing Characteristics

Some positions in this class may perform one of the following functions a majority of the time, provided that the duties identified in the Definition are also included in the work assignment:

  • develop, implement and monitor grants and/or service contracts;
  • liaison and public relations;
  • draft or analyze proposed legislation and determine fiscal impact;
  • conduct program audits and on-site inspections;
  • review findings of hearings;
  • research, analyze and interpret State and Federal regulations and/or legislation; or
  • develop, implement, direct and monitor a designated project or projects;
  • licensure of day care centers.

Typical Work

Designs and develops statewide programs or program plans, policies and procedures for the delivery of social, financial, or health services by staff or providers; produces rules and regulations related to the delivery of program services; conducts program audits and on-site visits to field offices/institutions to monitor policy implementation and compliance;

Produces manuals, guidelines, forms and related materials for the instruction and guidance of agency and vendor staff; provides policy interpretation to staff, clients, community, groups, other states and agencies;

Analyzes State and Federal laws and federal regulations, and drafts needed changes; recommends the development and promulgation of WAC's pertaining to social, financial or health programs; consults with other states for interpretation of Federal regulations; attends public hearings on WAC's representing agency; coordinates responses to Federal statutes;

Develops assumptions for program budget projections; prepares budget requests; monitors allotments of program monies, expenditures and performance indicators; have accountability for budget allotments and expenditures;

Participates in establishing goals and objectives for programs and staff; provides liaison and coordination with other divisions of DSHS on programs having cross-bureau or cross-divisional impact; identifies problem areas, advises management and makes recommendations;

Develops and prepares program grant proposals and applications, fiscal and contract procedures for statewide implementation; obtains funds for specific areas to meet client needs;

Prepares fiscal impact statements; reviews agency expenditures; reviews and monitors budget; provides input for budget preparation;

Analyzes computer system needs; assists in computer program development;

Serves as media contact to promote program; develops and designs informational brochures, forms and instructions for use by staff and vendors;

Responds to agency auditors' findings; responds to Federal audit findings; reviews fair hearings findings; questions decisions and prepares petitions for review;

Provides technical assistance and consultation to agency staff, vendors, community groups, and legislative body; serves as intra- and inter-agency liaison; provides legislative reports; assists director in testimony; serves as liaison with Federal government; schedules and conducts public hearings;

Develops curriculum and materials for training of agency or vendor staff, community and clients; provides training to agency staff, vendors and vendor staff; develops contracts for staff training;

Develops, negotiates and implements service contracts; develops bid packages; monitors contracts for delivery of service; trains contract writers; sets payment rates; determines stop-placement or terminate contracts; writes statement of work; writes corrective action; monitors contract monitors;

Serves as chairman or participates in special committees and task forces representing agency; establishes cross-community services; conducts needs assessments; implements research and evaluation studies; may direct and lead staff in projects, research and evaluation studies;

Performs other work as required.

Knowledge and Abilities

Knowledge of: State and Federal policies and regulations related to social, financial and health programs; principles and practices of program planning and evaluation; current social and economic problems related to clientele; principles of community organization and public administration; program consultation, development, contract development, monitoring and negotiations.

Ability to: develop and evaluate programs; work effectively with program staff and local agencies; analyze and resolve complex problems related to social, financial or health programs; communicate effectively with others; write clearly and effectively.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Master's degree or higher in social work, a health or social science, public administration or a related field, and two years of professional experience in planning, administering, developing, or delivering social, financial, health or chemical dependency treatment services programs.   


A Bachelor's degree in social work, a health or social science, public administration or a related field; and three years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.   


One year of experience as a Social and Health Program Consultant 1. 


A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

For selected positions in an alcohol and substance abuse program, status as a chemical dependency professional is required.

For selected positions experience as a WorkFirst Program Specialist or Financial Service Specialist 4 may substitute year for year for the required education.  

Class Specification History

New class adopted June 12, 1992.
Revise class. Revises definition, distinguishing characteristics; adopted January 12, 1996.
Revise class. Revises title (formerly Social and Health Program Manager 2); adopted
March 9, 2007.
Revise class. Revises class code (formerly 32381); adopted May 10, 2007, effective July 1, 2007.
Revises desirable qualifications, effective December 23, 2011.
Revised desirable qualifications, effective July 22, 2013.
Revised definition and Distinguishing Characteristics; adopted August 8, 2013, effective August 9, 2013.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.
Base range salary adjustment adopted 5/17/2018, effective 7/1/2018.