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State of Washington Classified Job Specification


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Class Code: 349E
Category: Social Services


Assist a higher level Program Manager by developing a portion of, and/or monitoring, evaluating, or coordinating social, financial, or health services programs, projects or the program policies and procedures. May develop and/or conduct training in program policies and procedures to staff or service vendors.

Typical Work

Assists in the design and development of statewide programs or program plans, policies and procedures; drafts rules and regulations related to health, financial or social services programs and delivery of program services; develops goals and objectives of program or project; develops and provides program training;

Drafts manuals, guidelines, forms and related materials for instruction and guidance of direct service or vendor staff; designs research methods; develops survey or monitor data into usable reports for management and legislature;

Assists in the analysis of State and Federal laws and Federal regulations, and recommends needed changes; identifies service needs;

Assists in the development of assumptions for program budget projections, preparation of budget requests, allotment of program monies, monitoring of expenditures and performance indicators;

Assists in the development and preparation of grant proposals, fiscal and contract procedures for statewide implementation; negotiates and monitors contracts;

Conducts field visits to various field offices, residential care facilities, vendors and clients in order to evaluate and analyze service performed; recommends needed revisions to ensure that programs are being implemented in accordance with program standards and State and Federal requirements; coordinates and reviews Federal audits and writes corrective actions;

Reviews and evaluates management information reports as submitted by contract agencies; initiates and prioritizes changes or enhancements with the Social Service Payment System (SSPS); translates between program and Office of Information System (OIS); participates in development of computer programs;

Assists in specific program development functions such as social service liaison, maintenance of information systems, analysis of fiscal and management data; provides technical assistance and coordinates between public or new divisions and agencies;

Performs other work as required.

Knowledge and Abilities

Knowledge of: State and Federal policies and regulations related to social, financial and health programs; principles and practices of program planning and evaluation; current social and economic problems related to clientele; principles of community organization and public administration; program consultation, development, contract development, monitoring and negotiations.

Ability to: develop and evaluate programs; work effectively with program staff and local agencies; analyze and resolve complex problems related to social, financial or health programs; communicate effectively with others; write clearly and effectively.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Master's degree or higher in social work, a health or social science, public administration or a related field, and one year of professional experience in planning, administering, developing, or delivering social, financial, health or chemical dependency treatment services programs.  


A Bachelor's degree in social work, a health or social science, public administration or a related field; and two years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.  

For selected positions in an alcohol and substance abuse program, status as a chemical dependency professional  is required.   

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Class Specification History

New class adopted June 12, 1992.
Revise class. Revises title (formerly Social and Heath Program Manager 1); adopted March 9, 2007.
Revise class. Revises class code (formerly 32381); adopted May 10, 2007, effective July 1, 2007.
Revises desirable qualifications, effective December 23, 2011.