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State of Washington Classified Job Specification


<< Classified Job Listing

Category: Financial Services


Delivers service to clients by taking and processing basic and/or complex claims or processing continued claims, and applying complex laws, rules, regulations, policies and procedures applicable to the unemployment insurance program.

Distinguishing Characteristics

Works independently. Delivers services to clients by taking and processing basic and continued unemployment insurance claims. Duties may also include taking and processing complex unemployment insurance claims under close supervision. The majority of the time is spent processing basic, complex and/or continued unemployment insurance claims.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Six months of experience as a UI Specialist 1, or equivalent class within ESD;


Six months of experience in a class equivalent to UI Specialist 1 in another state's Employment Security agency;


A Bachelor's degree and one year of professional level experience providing customer service in areas such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking and real estate.

Customer service experience, as specified above, will substitute, year for year, for education.

A Master's or law degree will substitute for the required experience.

Class Specification History

New class: 7-3-00
Revised minimum qualifications: 1-11-02
New class code: (formerly 30691) effective July 1, 2007

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