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State of Washington Classified Job Specification


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Category: Financial Services


Performs routine professional duties related to unemployment insurance programs and services, including claims processing.

Distinguishing Characteristics

Positions at this level work under close supervision, or direction of a higher level UI Specialist. The majority of the time is spent assisting higher level UI specialists, or performing assignments such as:

Answering a wide variety of questions about unemployment insurance programs and services, and general questions concerning eligibility for benefits.

Processing unemployment insurance basic and continued claims, call message recording (CMRs), pin resets, and address changes.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor’s degree


Experience providing customer service such as assistance to clients and/or customers regarding inquiries, complaints or problems will substitute year for year for education.

Class Specification History

New class: 7-3-00
Revised minimum qualifications: 1-11-02
New class code: (formerly 30690) effective July 1, 2007

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