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State of Washington Classified Job Specification


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Category: Social Services


(1) Oversees, directs, supports, and supervises a team of professional staff; facilitates the coordination of services to customers; may supervise administrative support staff, volunteers, etc.; and may functionally oversee partner staff; OR (2) manages, directs, and coordinates region-wide special projects, programs or contracts for a Regional Office.

Distinguishing Characteristics

As supervisors, employees in these positions are responsible for the delivery of core and/or intensive services through labor exchange activities and other programs such as: CPP, MSFW, Food Stamps, Employer Outreach, WPLEX, Co-location, or for the WorkFirst Program or other Dislocated Worker Retraining Programs.

Typical Work

Interprets & applies federal, state, and local program laws and policies; reviews, approves, and/or disapproves exceptions to policy;

Develops, monitors, and recommends budget changes and expenditures; approves purchases;

Creates vendors in Jobs Automated System (JAS); approves supportive service vouchers & exceptions;

Supervises units of multiple staff and/or multiple programs; schedules work assignments and resolves scheduling issues/conflicts; evaluates, coaches, and mentors staff; coordinates recruitment & selection of staff; resolves staff grievances & issues and takes corrective action if necessary; approves travel, training, leave, and timesheets;

Negotiates, develops, implements, manages, & monitors agency contracts, programs, & initiatives;

Responsible for the oversight of day-to-day office operations; meets program goals & recommends strategies for improvement; resolves customer complaints;

Builds collaborative community relationships;

Promotes & facilitates Continuous Quality Improvement (CQI) process; coordinate program & process management with partners;

Ensures nondiscrimination, universal access, and equity in the delivery of services;

Takes positive steps to ensure diversity and equity of opportunity in all employment related actions, e.g., selection, promotion, training, and work assignments;

Performs other work as required.

Knowledge and Abilities

Knowledge of: Department and partner programs & services; interviewing techniques & principles; agency policy & procedures; labor market trends, to include social & economic conditions; computer applications; basic principles of supervision.

Ability to: Communicate effectively, orally and in writing, in both group or individual settings; conduct effective interviews and meetings; lead and work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management, staff & partners; perform advanced computer applications & internet operations; work with diverse populations; manage multiple resources; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Two years of experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or in another state's Employment Security agency.


Three years as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or in another state's Employment Security agency.


A Bachelor's degree and five years of professional level experience in social or human resource services, public relations, or public contact work, such as:  unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.

A Master's degree will substitute for one year of the required professional experience.

Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but NOT for the five years of "professional" experience.

College course work will substitute, year for year, for the required years of experience specified above.

Volunteer experience in the above defined areas of work is acceptable.

Class Specification History

New class: 11-13-87
Revised minimum qualifications, changed title and class code (formerly Job Service Specialist 5, class Code 3015): 11-13-89
Revised title (formerly Job Service Specialist 6), definition, distinguishing characteristics, and minimum qualifications: 1-11-02
Revised work period designation: 11-15-02
New class code: (formerly 30180) effective July 1, 2007

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