State of Washington Classified Job Specification
WORKSOURCE SPECIALIST 5
(1) Plans the provision of employment and training services to local Veteran's community and provides direct services to Veterans and others in accordance with Title 38. May also supervise Disabled Veteran Outreach Program (DVOP) positions; OR (2) plans, develops, designs and provides technical program training and assistance for agency staff and service delivery partners to support the provision of Labor exchange services for a Region; OR (3) designs and/or oversees programs and/or activities within the WorkSource system that support and manage the change process, which may include supporting and training of system staff; planning, analyzing, implementing, monitoring and evaluating programs; building collaborative community relationships; serving as liaison to leadership and partners; and may supervise professional staff.
Interprets policies and reviews, approves, and/or disapproves exceptions to policy;
Monitors and recommends budget changes; implement, monitor and evaluate programs;
Supervises, evaluates, coaches & mentors staff; schedules work assignments and resolves scheduling issues/conflicts; approves travel, training, leave, and timesheets; resolves staff grievances & issues and takes corrective action if necessary; coordinates recruitment & selection of staff;
Speaks to employer and community groups as part of office public relations plan or for effective facilitation of services; resolves customer complaints; builds collaborative community relationships;
Directly provides or facilitates the provision of labor exchange services to veterans and other eligible persons; promotes and monitors the participation of veterans in federally funded employment & training programs; refers veterans and other eligible persons to training, supportive services, and educational opportunities;
Reviews and evaluates the effectiveness of training and technical assistance and makes recommendations for improvement; plans, develops & designs training curriculum and manuals focusing on reemployment services; tests new approaches to service delivery; assists with strategic planning efforts;
Promotes & facilitates Continuous Quality Improvement (CQI) processes; coordinates program & process management with partners;
Ensures Nondiscrimination, universal access, and equity in the delivery of services;
Takes positive steps to ensure diversity and equity of opportunity in all employment related actions, e.g., selection, promotion, training, and work assignments;
Performs other work as required.
Knowledge and Abilities
Knowledge of: Department and partner programs & services; interviewing techniques & principles; agency policy & procedures; labor market trends, to include social & economic conditions; computer applications; and basic principles of supervision.
Ability to: Communicate effectively, orally and in writing, in both group or individual settings; conduct effective interviews and meetings; lead and work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management, staff & partners; perform advanced computer applications & internet operations; work with diverse populations; manage multiple resources; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
One year as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or in another state's Employment Security agency.
Two years as a Work Source Specialist 3 or equivalent class within the Employment Security Department, or in another state's Employment Security agency.
A Bachelor's degree and four years of professional level experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.
A Master's degree will substitute for one year of the required professional experience.
Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but NOT for the four years of "professional" experience.
College course work will substitute, year for year, for the required years of experience specified above.
Volunteer experience in the above defined areas of work is acceptable.
NOTE: For LVER positions, selective preference will be accorded to veterans.
Class Specification History
New class: Effective 11-13-87
Revised minimum qualifications, title and class code change (formerly Job Service Specialist 4, class code 3014): 11-13-89
Revised title (formerly Job Service Specialist 5), definition, distinguishing characteristics, and minimum qualifications: 1-11-02
New class code: (formerly 30170) effective July 1, 2007