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State of Washington Classified Job Specification


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Class Code: 358G
Category: Social Services



This is the second professional level of the series. Provides routine professional WorkSource services in one or more specialty program areas. 

Distinguishing Characteristics

Under general supervision performs a variety of routine and intensive professional WorkSource assignments in one or more programs including performing in-depth interviews, conducting outreach activities, providing basic interpretation of laws, policies, rules and regulations regarding employment and training, and building relationships with employers to establish specialized services.

Positions at this level require some independent judgement regarding the application of rules and procedures.  Assignments require routine analysis and application of a variety of applicable program activities and services.  Positions at this level are working to acquire knowledge and competency in providing services in all program areas.

Typical Work

Conducts group and individual employment and/or job training, coaching, and outlines options with job seekers;  

Contacts employers to discuss job openings, promote WorkSource business services and coordinates mass recruitment efforts for expanding and new companies;  

Provides outreach to and follow-up services for Migrant Seasonal Farm Workers; 

May conduct vocational coaching for veterans with significant barriers to employment in order to eliminate barriers in achieving self-sufficiency; assists veterans in achieving training and employment goals; conducts outreach activities to locate veterans to make them aware of WorkSource services;  

Facilitates general or program related to workshops and support group activities;  

Assists job seekers and confirms work search activity; develops employability plans; administers skill, interest, and aptitude tests using formal tools;

Recruits customers and promotes WorkSource system services; facilitates customer orientation to WorkSource services; 

Contacts employers to assess local business needs, job requirements, and gaps in their workforce; 

Monitors and records data into multiple management information systems; provides data sharing notification; 

Identifies customer needs/employment barriers and directs to appropriate internal or external resources;  

Assists job seekers utilizing the Washington WorkSource website and other online resources; 

Provides directions for obtaining unemployment insurance information;  

Gathers feedback to ensure customer satisfaction and may assist in the analysis of data gathered; conducts follow-up contacts with customers;  

Participates in customer-centric quality improvement initiatives in local office;  

Builds relationships to develop understanding of customer’s needs and blend resources and services to meet them;    

Ensures nondiscrimination and equity in the delivery of services; 

Performs other duties as required.

Knowledge and Abilities

Knowledge of: WorkSource programs and services; interviewing techniques and principles; agency policies and procedures; labor market trends, to include social and economic conditions; computer applications; and legal and administrative basis for WorkSource programs and services.  

Ability to: communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews and facilitate meetings; work in a team based environment; implement quality process initiatives by utilizing tools to ensure customer satisfaction; establish and maintain effective interpersonal relationships with customers, peers, management, partners, community based organizations, private employers, and other state and public agencies; perform computer applications and internet operations; work with diverse populations; comprehend and interpret program provisions, regulations, and administrative policies; administer skill and interest tests; facilitate workshops; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit and engage customers into a system that provides a multitude of services to meet their needs.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

One year of experience as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.  


A Bachelor's degree in social science, business administration or related field and two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work. 


A combination of education and/or relevant experience.

Class Specification History

New class (replaces 3115 Job Service Representative and 3029 Job Service Counselor) adopted November 13, 1987.
Revise class. Revises definition, distinguishing characteristics; adopted April 14, 1989.
Revise class. Revises definition, distinguishing characteristics; adopted February 15, 1991.
Revise class. Revises definition, distinguishing characteristics; adopted September 13, 1991.
Revise class. Revises title (formerly Job Service Specialist 3), definition, distinguishing characteristics, minimum qualifications; adopted January 11, 2002.
Revise class. Revises class code (formerly 30130); adopted May 10, 2007, effective July 1, 2007.
Revised definition, distinguishing characteristics, typical work statements, knowledge and abilities and minimum qualifications, adopted 06/13/2019, effective 07/01/2019.