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State of Washington Classified Job Specification


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Category: Social Services


(1) Delivers direct core & intensive services to WorkSource, Claimant Placement Program, Food Stamps, WorkFirst Post-Employment Labor Exchange, or College Co-Location customers;


(2) is responsible for providing bilingual outreach services in a designated Migrant and Seasonal Farmworker (MSFW) service area;


(3) is responsible for providing outreach services to eligible Disabled Outreach Veterans’ (DVOP) program customers;


(4) as an Employer Outreach Specialist contacts local employers to develop prospective job openings and provide information on services available through WorkSource.

Distinguishing Characteristics

This is the fully qualified professional level. Positions at this level work independently, and spend a majority of time providing intensive services or conducting outreach activities. May issue transportation vouchers or initiate supportive service vouchers, but do not have the authority to obligate supportive service or training funds.

Typical Work

Conducts group and individual employment and/or job training counseling, and outlines options with clients;

Contacts employers to solicit jobs, promote agency services, develop specific openings for special client groups, and coordinates mass recruitment efforts for expanding and new companies;

Provides outreach to and follow-up services for MSFW clients (these services may be provided for the clients at their working, living, or social gathering areas and outside normal office business hours) in the following programmatic areas: employment, job development, unemployment insurance, and employment and training counseling or referral; interacts with other public and private agencies in the provision of services to MSFW population;

Conducts vocational counseling with disabled Vietnam-era and other veterans in order to eliminate barriers in achieving self-sufficiency; assists veterans in achieving training and employment goals; conducts outreach activities to locate disabled Vietnam-era and other veterans to make them aware of Agency services;

Conducts intensive job search workshops and related support group activities;

Provides State Fidelity Bonding services to job applicants not otherwise bondable;

Assists job seekers and confirms work search activity; develops employability plans; administers skill, interest, and aptitude tests using formal tools; conducts file search to match applicants to openings; screens applicants for referral to jobs;

Recruits customers and promotes WorkSource system services; facilitates customer orientation to WorkSource services;

Contacts employers and job seekers to verify employment; schedules job seekers for workshops and job search review; assists customers in the Resource Room;

Monitors and records data into multiple management information systems; provides data sharing notification;

Identifies customer needs/employment barriers and directs to appropriate internal or external resources;

Monitors, screens and refers job seekers utilizing the Washington WorkSource website and other online resources; determines appropriate work history codes;

Provides directions for obtaining Unemployment Insurance (UI) information;

Provides outreach and/or job development services; writes and verifies job orders from employers;

Gathers feedback to ensure customer satisfaction and may assist in the analysis of data gathered; conducts follow-up contacts with customers;

Ensures nondiscrimination and equity in the delivery of services;

Performs other work as required.

Knowledge and Abilities

Knowledge of: Department and partner programs & services; interviewing techniques & principles; agency policy & procedures; labor market trends, to include social & economic conditions; computer applications; and legal & administrative basis for WorkSource programs & services.

Ability to: Communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews and facilitate meetings; work in a team based environment; implement quality process initiatives by utilizing tools to ensure customer satisfaction; establish and maintain effective interpersonal relationships with customers, peers, management, partners, community based organizations, private employers, and other state & public agencies; perform computer applications & internet operations; work with diverse populations; comprehend and interpret program provisions, regulations, and administrative policies; administer skill & interest tests; facilitate workshops; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or in another state’s Employment Security agency.


A Bachelor's degree and two years of professional experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.


A Master's degree.

Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but NOT for the two years of "professional" experience.

College course work will substitute, year for year, for the required years of experience specified above.

Qualifying volunteer experience in the above defined areas of work is acceptable.

Class Specification History

New class (replaces 3115 Job Service Representative and 3029 Job Service Counselor) adopted November 13, 1987.
Revise class. Revises definition, distinguishing characteristics; adopted April 14, 1989.
Revise class. Revises definition, distinguishing characteristics; adopted February 15, 1991.
Revise class. Revises definition, distinguishing characteristics; adopted September 13, 1991.
Revise class. Revises title (formerly Job Service Specialist 3), definition, distinguishing characteristics, minimum qualifications; adopted January 11, 2002.
Revise class. Revises class code (formerly 30130); adopted May 10, 2007, effective July 1, 2007.

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