State of Washington Classified Job Specification
WORKSOURCE SPECIALIST 2
Performs professional duties in the delivery of direct core services to customers. Conducts in-depth interview and provide job referrals, placement services, and information regarding agency and partner programs.
This is the fully qualified working level. Positions at this level differ from the WorkSource Specialist 1 in that they work independently and provide a full range of services.
The majority of time is spent performing assignments such as:
Interviewing job applicants to determine job readiness and/or making referrals to job openings.
Providing information and answering questions on the full range of agency core services and programs.
Monitoring Resource Room activities and assisting with workshops.
Writing and verifying orders.
Evaluates work history and education for matching clients to job openings and recruiting job applicants for employers;
Conducts basic job search workshops; provides general labor market information to individuals or groups;
Contacts employers to develop openings for specific clients or targeted service groups; responds to employer requests for recruitment of workers; monitors and verifies activities on job orders;
Conducts file search to match applicants to openings; screens applicants for referral to jobs; identifies employment barriers and refers to intensive services if necessary;
Recruits customers and promotes WorkSource system services; identifies customer needs and directs appropriately; facilitates customer orientation to WorkSource system services;
Schedules job seekers for workshops and job search review; assists with Job Hunter Series Workshops; assists customers in the Resource Room;
Contacts employers and job seekers to verify employment; writes and verifies job orders from employers;
Enters data into multiple management information systems; determines appropriate work history codes; provides data sharing notification;
Monitors, screens and refers job seekers utilizing the Washington WorkSource website and other online resources;
Provides directions for obtaining Unemployment Insurance (UI) information;
Conducts follow-up contacts with customers; gathers feedback to ensure customer satisfaction;
Ensures nondiscrimination and equity in the delivery of services;
Performs other work as required.
Knowledge and Abilities
Knowledge of: Department and partner programs & services; interviewing techniques & principles; agency policy & procedures; labor market trends, to include social & economic conditions; and basic computer applications.
Ability to: Communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews; work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management & partners; within a team, implement quality process initiatives by utilizing tools to ensure customer satisfaction; perform basic computer applications & internet operations, work with diverse populations; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
One year as a WorkSource Specialist 1 or in an equivalent class within the Employment Security Department, or in another state’s Employment Security agency.
A Bachelor’s degree and one year of professional experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.
Additional experience in social or human resource services, public relations, or public contact work as defined above will substitute, year for year, for education, but NOT for the one year of "professional" experience.
Three years of experience with the Employment Security Department, at a level of Secretary Administrative or above, may substitute for the one-year of professional experience.
Volunteer experience in the above defined areas of work is acceptable.
Class Specification History
General revision: 2-1-67
Revised minimum qualifications: 5-1-67
Revised minimum qualifications: 7-13-70
Revised minimum qualifications: 2-7-72
Revised minimum qualifications: 8-11-72
Revised definition, distinguishing characteristics, minimum qualifications, title change (formerly Employment Security Interviewer 2), and general revision: 3-14-80
Revised minimum qualifications: 4-15-83
Revised definition, distinguishing characteristics, minimum qualifications, title change (formerly Job Service Interviewer 2): 11-13-87
Revised distinguishing characteristics: 9-13-91
Revised title (formerly Job Service Specialist 2), definition, distinguishing characteristics, and minimum qualifications: 1-11-02
New class code: (formerly 30120) effective July 1, 2007