State of Washington Classified Job Specification
WORKSOURCE SPECIALIST 1
Performs routine professional duties in the delivery of limited core services to customers. Provides information regarding agency and partner programs.
Positions at this level function under close supervision and/or direction of a Senior Specialist. Incumbents in these positions are assigned work that is limited in scope and work toward increased independence to provide a full range of services. The majority of the time is spent assisting higher level staff in performing assignments such as:
Interviewing job applicants and providing routine job referral information.
Answering general questions about services and programs.
Assisting in Resource Room.
Registers, screens, and refers applicants to employers; conducts file searches to match applicants to job openings; enters data into multiple management information systems;
Facilitates customer orientation to WorkSource system services; identifies customer needs and directs appropriately; assists customers in the Resource Room;
Monitors, screens and refers job seekers utilizing the Washington WorkSource website and other online resources;
Provides directions for obtaining Unemployment Insurance (UI) information;
Gathers feedback to ensure customer satisfaction; provides data sharing notification;
Ensures nondiscrimination and equity in the delivery of services;
Performs other work as required.
Knowledge and Abilities
Knowledge of: Department and partner programs & services; interviewing techniques & principles; agency policy & procedures; labor market trends, to include social & economic conditions; and basic computer applications.
Ability to: Communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews; work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management & partners; within a team, implement quality process initiatives by utilizing tools to ensure customer satisfaction; perform basic computer applications & internet operations; work with diverse populations; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
A Bachelor's degree
Four years of customer service or public contact work such as: providing assistance to clients and/or customers regarding inquiries, complaints, or problems.
Additional experience as specified above will substitute, year for year, for education.
College course work will substitute, year for year, for the required years of experience.
Volunteer experience in the above defined areas of work is acceptable.
Class Specification History
General revision: 2-1-67
Revised minimum qualifications: 10-1-68
Revised minimum qualifications: 2-8-71
Revised minimum qualifications: 1-12-73
Revised definition, distinguishing characteristics, minimum qualifications, general revision, and title change (formerly Employment Security Interviewer 1): 3-14-80
Revised definition, distinguishing characteristics, minimum qualifications, title change (formerly Job Service Interviewer 1): 11-13-87
Revised title (formerly Job Service Specialist 1), definition, distinguishing characteristics, and minimum qualifications: 1-11-02
New class code: (formerly 30100) effective July 1, 2007
(04/14/2009) Correction: Capitalized lower case letter in history section for Job Service Specialist 1 job class title