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State of Washington Classified Job Specification


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Class Code: 101F
Category: Administrative Services


Lead operators engaged in operating an institution telephone switching system.

Distinguishing Characteristics

Under general supervision, lead Telephone Communications Operators.

Typical Work

Regularly assign, instruct and check the work of employees;

Assist in the training of Telephone Communications Operators/Telephone Communications Operators - Hospital; instruct on departmental, institution and emergency procedures;

Monitor Telephone Communications Operators/Telephone Communications Operators - Hospital to ensure that departmental, institutional and emergency procedures are followed; report problems to supervisors;

Perform the duties of Telephone Communications Operators/Telephone Communica- tions Operators - Hospital;

May issue pagers or keys in accordance with established procedures;

May monitor telecommunications equipment and initiate established procedures;

Perform related duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Desirable Qualifications

High School Diploma, or GED Certificate;


Two years of experience as a Telephone Communications Operator. Six months of additional qualifying experience may substitute for required education. 

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Class Specification History

New Class: 2-07-73
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
Telephone Communications Operator – Hospital Lead: Abolished 7-11-03
Revised new class code: (formerly 2284) effective July 1, 2007
Revised DQs, changed 9/24/2012.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.





Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.