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State of Washington Classified Job Specification


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Class Code: 199C
Category: Information Services


Positions at this level perform senior level responsibilities. Positions are responsible for coordinating and promoting tour and visitor services activities such as developing and providing assistance in implementing a comprehensive and ongoing plan to market and promote tour services, coordinating facilities use scheduling, and serving as an informational resource and spokesperson to the news media and general public.

Typical Work

Coordinates tour and visitor service operations including: developing a comprehensive information network; monitoring and updating changes in information; collecting and distributing literature and materials; updating and improving maps and guides; developing and maintaining resource library; developing and maintaining display and exhibit areas; developing cooperative relations with local and state information centers and bureaus; and developing training programs for staff;

Promotes tour and visitor services including developing and providing assistance in the development and implementation of a comprehensive, ongoing plan to market and promote services; represents program by attending conferences, making presentations, and serving on related boards and committees;

Develops creative and innovative methods to expand and improve tour and visitor services;

Coordinates, schedules and promotes performances, displays, and exhibits;

Develops, implements and coordinates a hospitality/host training program; develops, coordinates and maintains a self-guided tour series;

Develops and coordinates a community outreach program designed to encourage community involvement and to establish a broad base of support;

Organizes and conducts meetings, presentations, workshops, and materials promoting services;

Serves as spokesperson to the news media and general public; acts as liaison between other agencies, the Legislature, local government, security and the general public in matters relating to visitor services;

Assists with development of legislation designated to support the activities of services;

May supervise lower level staff.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Positions typically require a Bachelor’s degree in Business, Social Sciences, Communications or related field


One year of experience supervising or managing a tour, volunteer, or community/public relations program; or equivalent education/experience.

Class Specification History

New class consolidates 26160 Tour Services Coordinator, 26170 Visitor Service Coordinator; effective January 1, 2006.