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State of Washington Classified Job Specification


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Class Code: 199A
Category: Information Services

Class Series Concept

Positions in this series have primary responsibility for activities involving informational and tour/visitor services such as conducting, coordinating, or scheduling daily public tours, special group or VIP tours, and weekend visitor tours; and promoting visitor services activities.


Positions at this level serve as an informational resource including receiving, escorting, and assisting visitors, and conducting guided tours for a comprehensive tour services program.

Typical Work

Welcomes individuals and group visitors; provides information, explanations and guide services for buildings, facilities, exhibits, displays and collections; conducts daily public tours, special group tours and VIP tours;

Conducts tours for international visitors, including providing for special needs, coordinating activities with interpreters, making translated materials available, and providing input on how to improve services;

Conducts tours for visitors with disabilities, which includes being familiar with limitations of facilities, understanding special needs of visitors, and assisting with vehicles, parking, loading and unloading;

Promotes tour services by assisting with a community outreach program that includes a speaker’s bureau that visits schools and nursing homes; makes presentations to civic and service organizations;

Assists with training program for paid tour guides and volunteers; performs research for training materials; assists with development of multimedia presentations; leads formal training sessions and staff orientations;

Sells books, documents, artifacts, and souvenirs.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Positions typically require up to four years of volunteer or paid tour experience, or clerical/public contact experience.

Class Specification History

New class consolidates 26200 Receptionist Guide, 26140 State Capitol Tour Guide; effective January 1, 2006.