In the Taxpayer Services Division of the Department of Revenue, supervises three or more tax information specialists.

Supervises lower level Tax Information Specialists;

Responds to inquiries and provides information to department staff and taxpayers via correspondence; the Internet, and telephone;

Works with audit and compliance supervisors to discover tax reporting problems;

Prepares manuals for selected industries illustrating the application of tax law to specific situations, giving examples of tax liability;

Assists in the preparation of in-house training manuals, conducts training classes for department staff;

Drafts new and revised WAC's and excise tax bulletins;

Performs other work as required.

Knowledge of: State of Washington Revenue Act if 1935, as amended, and related Washington Administrative Code regulations; rules, policies and opinions, writings and publications pertaining to the program; tax structure and public finance; methods of determining need for public information and education, state government, departmental organization, programs and functions.

Ability to: analyze complex and factually unique tax questions; write reports and articles clearly and concisely; speak effectively in public; explain basis for tax application to business and industry trade groups and associations or individual taxpayers; travel regularly within the state.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Two years of experience as a Tax Information Specialist 1. 

OR

One year as a Tax Information Specialist 2

OR

A Bachelor’s degree in business or public administration, accounting, public finance or closely allied field

AND

two years of professional experience in tax administration, tax auditing or tax collection. 

Additional qualifying experience may substitute, year for year, for education.

New class adopted December 12, 1997, effective July 1, 1998.
Revise class. Revises minimum qualifications; adopted November 9, 2001.
Revise class. Revises class code, title (formerly 15123 Tax Information Specialist 2), general revision; adopted May 10, 2007, effective July 1, 2007.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.