State of Washington Classified Job Specification
TAX INFORMATION SPECIALIST 1
Independently performs the complete range of taxpayer service information activities for more difficult inquiries, advising supervisory staff when appropriate. Conducts research on complex issues requiring a detailed understanding of account administration, on-line information systems, and an in-depth knowledge of excise tax laws, rules, policies and publications. Positions are required to have a level of understanding and familiarity with current business practices and methods of operation.
Responds to general inquiries and provides information to department staff and taxpayers via correspondence, in internet, and telephone;
Assists in the preparation of manuals for selective industries illustrating the application of tax law to specific situations, giving examples of tax liability;
Assists in preparation of both in-house training manuals and development of training classes for department staff;
Assists in the drafting of new and revised WAC's and excise tax bulletins;
Performs other duties as required.
Performs other work as required.
Knowledge and Abilities
Ability to: analyze complex and factually unique tax questions; write reports and articles clearly and concisely; speak effectively in public; explain basis for tax application to business and industry trade groups and associations or individual taxpayers; travel regularly within the state.
A Bachelor’s degree in business or public administration, accounting, public finance or closely allied field
one year of professional experience in tax administration, tax auditing or tax collection.
Three years as a Tax Service Representative.
Additional qualifying experience may substitute, year for year, for education.
Class Specification History
Revise class. Revises definition; adopted February 12, 1999.
Revise class. Revises class code (formerly 15122), general revision; adopted May 10, 2007, effective July 1, 2007.