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State of Washington Classified Job Specification


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Class Code: 172F
Category: Financial Services


In the Taxpayer Services Division, Department of Revenue, serves as the designated lead over three or more professional Tax Information Specialist 1s within the Telephone Information Center. Provides telephone assistance to taxpayers, tax practitioners, and the public and serves as a consultant to lower-level professional staff to resolve unique tax inquiries.

Typical Work

Serves as the lead for Tax Information Specialist 1s who provide telephone tax assistance within the Telephone Information Center;

Develops daily employee work schedules;

Assists supervisors with monitoring staff work performance to ensure performance measures are met;

Develops and presents technical and customer service training for department staff;

Assists staff to solve unique tax-related questions and inquiries;

Provides technical consultation and assistance on laws, rules, agency systems, policies, and procedures to staff and other agency employees;

Trains lower-level staff in laws, rules, and procedures relative to specific or varied types of laws;

Conducts research on complex tax issues;

Assists in the preparation of manuals for selective industries illustrating the application of tax law to specific situations, giving examples of tax liability;

Assists in the drafting of new and revised WACs and excise tax bulletins;

Acts in supervisor’s absence;

Performs related duties as required.

Knowledge and Abilities

Knowledge of: State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; rules, policies, and opinions, writings and publications pertaining to the program, tax structure and public finance; methods of determining need for public information and education, state government, departmental organization, programs and functions.

Ability to: provide effective leadership and training to others; analyze complex and factually unique tax questions; write reports and articles clearly and concisely; speak effectively in public; explain basis for tax application to business and industry trade groups and associations or individual taxpayers; travel regularly within the state.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Two years of experience as a Tax Information Specialist 1. 


A Bachelor’s degree in business or public administration, accounting, public finance or closely allied field 


two years of professional experience in tax administration, tax auditing or tax collection.

Additional qualifying experience may substitute, year for year, for education.

Class Specification History

New class adopted November 9, 2001.
Revise class. Revises title, class code (formerly 15121 Tax Information Specialist Lead), general revision; adopted May 10, 2007, effective July 1, 2007.