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State of Washington Classified Job Specification


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Class Code: 150H
Category: Financial Services


Supervises a team of lower level Insurance Technicians.

Typical Work

Assigns, distributes, coordinates and prioritizes daily work writing the unit to meet internal and external deadlines; 

Coordinates and trains Insurance Technicians in basic rules and procedures, as well as reciprocal application of statutes and regulations of other states and provinces, requirements of other regulatory agencies that impact difficult insurance situations; 

Instructs and provides assistance to Insurance Technicians in the efficient and accurate use of automated systems; 

Monitors and evaluates performance of technical staff to assure integrity of information and accuracy of transactions/files; 

Researches and reviews operation procedures, strategies, work methods, staffing and equipment and makes recommendations to improve the efficiency of the unit; 

Assists and relieves Manager of day-to-day details; 

Advises the insurance industry, consumer, regulatory agencies and others in person, by phone or written communication; 

Resolves problems and/or complaints, or develops strategies to resolve new or unusual situations; 

Develops schedules for printing and releasing computer documents. Ensures that requirements mandated by statute as well as specific requests from other divisions in the agency and other entities, including state and federal, are included; 

Utilizes statistical information to prepare spreadsheets involving development of formulas to create graphic displays of information. May serve as the unit's contact for public inquiry via the Internet; 

Performs other duties as required.

Knowledge and Abilities

Knowledge of:  basic general law, insurance law and the Washington State Administrative Code, operations and practices of the insurance industry. 

Ability to:  analyze and solve problems; plan and organize assignments and effectively relate to individuals.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position. 

Desirable Qualifications

Two years of experience as an Insurance Technician 3 or equivalent.


A Bachelor's degree and one year of experience as an Insurance Technician 3 or equivalent. 

Additional qualifying experience will substitute, year for year, for education.

Class Specification History

New class: effective 6-12-98
New class code: (formerly 14156) effective July 1, 2007