State of Washington Classified Job Specification
INSURANCE TECHNICIAN 1
Within a division of the Office of Insurance Commissioner, performs entry level paraprofessional work. Examines and evaluates insurance applications; rate or contract filings; financial statements; incoming consumer complaints; or health insurance issues. Provides basic and general information and assistance regarding the applicable statutes, guidelines, and/or office procedures to business communities, governmental agencies, and the general public.
Reviews various documents to determine whether insurance requirements have been met;
Evaluates and authorizes the issuance of company appointments;
Composes generic letters and/or calls appplicants, insurance companies, state departments in Washington and other states, explains basic insurance rules and procedures, answers questions and resolves problems involving insurance matters, and makes recommendations regarding what actions they may need to take to comply with requirements;
Interprets Insurance data base and activities, and adds, modifies, cancels and maintains records;
Performs other work as required.
Knowledge and Abilities
Knowledge of: basic insurance statutes and regulations, insurance requirements and procedures, firm and corporate requirements, office practices, correspondence preparation, departmental policies.
Ability to: effectively communicate and deal with the public, especially in stressful situations, answer specific questions relating to licensing, rates and contracts, consumer advocacy or investigations procedures, accept responsibility for a variety of activities without constant direction and supervision, maintain courteous attitude toward public, fellow employees and representatives of other agencies, write and speak clearly and effectively.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
Three years of clerical experience, one year of which must have been at the third clerical level or above.
College course work will substitute, year for year, for the required experience.
NOTE: These positions must be able to type a minimum of 40 words per minute.
Class Specification History
New class: 11-15-91
Revise definition, minimum qualifications, title change (formerly Insurance Licensing Technician 1), general revisions: 10-11-96
Revised definition: 1-14-2000
New class code: (formerly 14153) effective July 1, 2007