State of Washington Classified Job Specification
MAIL PROCESSING MANAGER
Positions allocated to this level provide supervisory and/or managerial oversight of a mail services unit or department. Incumbents develop and implement policies and procedures and assure internal policies, procedures, and practices comply with United States Postal Service and other mail and parcel vendor regulations and procedures. Incumbents monitor and account for expenditures and supervise various special mailing processes such as special rates, mail registration, vendor services, customer services, address systems and mail center inventory.
Oversees operations of a high-volume mail processing program including scheduling, workflow, and establishing priorities;
Maintains records such as postal expenditures by department or program activity, volume of mail handled, route miles driven, mail distribution frequencies, and production rates;
Develops and implements policies and procedures for mail services, distribution methods and mail processing; assures compliance with regulatory requirements;
Assures adherence to mail services quality standards; oversees customer and vendor communications; handles customer complaints and problems and implements resolutions;
Supervises lower level staff;
Prepares reports related to mailing services activities, staffing needs, and expenditures;
May have delegated expenditure authority.
Knowledge and Abilities
Knowledge of: U.S. Postal Services regulations, mail classes and services, and operating procedures; design, operation, and maintenance of mail machines and equipment; office organization, administrative practices, and management principles.
Ability to: establish and maintain effective working relationships with individuals and groups; supervise and train or influence others; maintain records; prepare and present written and oral reports.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
Positions typically require high school graduation or equivalent, possession of a valid unrestricted motor vehicle operator’s license, and two years of experience in a mail service production environment, including supervisory experience.
Class Specification History
Revise class. General revision; adopted May 10, 2007, effective July 1, 2007.