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State of Washington Classified Job Specification


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Class Code: 109L
Category: Administrative Services

Class Series Concept



Under general direction, provides senior level professional analyses to management, staff and customers regarding complex issues that impact programs and policies.

Distinguishing Characteristics

Positions at this level use independent judgment to perform a variety of complex analyses such as: 

  • Serving as consultants to executive management, implementing legislative directives, developing policies and procedures, developing and implementing systems, implementing long-range strategic plans, formulating goals and objectives, resolving customer complaints, and meeting customer requirements.
  • Leading medium to large complex business and management related projects or studies, providing counsel and assisting in the implementation of a variety of complex business processes involving project management, funds management, purchasing, contract administration, business analysis, property management, space management, or program and budget planning;
  • Leading agency process improvement teams. 
  • Researching, analyzing, evaluating and making and presenting recommendations to management regarding multidimensional issues which cross departmental lines and do not have readily available solutions.

Typical Work

Analyze business, management or technology needs to facilitate changes in organizations business, management, or technology services or practices. Implements process solutions; 

Directs studies pertaining to department operations; develops scope, methodology and timetables for project completion;   

Identifies problems; analyzes and evaluates operating deficiencies or difficulties; provides management with alternatives and recommended courses of action;  

Participates with executive management staff in developing strategies for the use of available resources, defining departmental needs and priorities, long-range planning, and setting goals and objectives; 

Monitors proposed or pending changes in business operation requirements, laws, policies and procedures, potential impact on business functions and recommend appropriate response to assist in the implementation of those changes; 

Monitors and evaluates action plans and presents feasibility studies to executive management for implementation; 

Coordinates functional requirements of business units with technological solutions;

Coordinates and implements business activities to support the operational short and long-term strategic plan; 

Presents research findings and recommendations to elected officials and outside organizations; may testify at legislative hearings; 

May work with outside organizations, including private, state, and federal to monitor internal proposals and identify potential changes to programs and policies;  

May supervise lower level staff; 

Performs other duties as required.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position. 


Desirable Qualifications

Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field and four years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.

Class Specification History

New class effective January 1, 2006; Management Analyst 4 (replaces 11820 Management Analyst 4, 11380 L&I Staff Consultant).
Revised definition, distinguishing characteristics, typical work and desirable qualifications; adopted June 13, 2019; effective July 1, 2019.
Category concept level of reference was corrected from MA1 to MA3 effective 3/2/2020.