Definition
Typical Work
Develop working procedures; train, instruct, and evaluate employees; make shift assignment and keep time records;
Supervise keeping of records; check and compute bills for telephone and telegram service;
Direct the operation of central reception area;
Report needed equipment repair and recommend equipment installation or modification;
Operate Private Branch Exchange (PBX); receive and place long distance, collect, toll free, bill-to, credit, SCAN and other calls; transfer calls between extensions; maintain call logs and records;
Program and operate paging system to locate individuals, pass information or announce incoming calls;
Maintain locator files; provide directory services; assist callers in locating proper departments, offices or individuals by determining the nature of business involved;
Receive and direct public; give information to visitors or callers pertaining to procedures and/or on-campus activities;
Perform assigned clerical duties and some incidental typing;
Secure and control access to facility keys after normal business hours;
Knowledge and Abilities
Knowledge of: supervisory principles to include efficient use of personnel, equipment and resources; public relations; personnel training; principles of communication and counseling; PBX system; paging equipment; other communications equipment as assigned; general and specific office practices; commonly used office equipment; spelling and punctuation; rules of grammar; arithmetic.
Legal Requirement(s)
Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
Desirable Qualifications
Graduation from high school or GED equivalent.
AND
Two years of experience as PBX operator or PBX Security Communications Operator.
Class Specification History
Title change (formerly Chief PBX Operator): 03-14-80
Class code change (Formerly 0216): 7-1-91
Revised minimum qualifications: 9-13-91
New class code: (formerly 02160) effective July 1, 2007
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.