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State of Washington Classified Job Specification


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Class Code: 101H
Category: Administrative Services


Directs the operation of a large private branch telephone exchange; supervises several PBX operators.

Typical Work

Develop working procedures; train, instruct, and evaluate employees; make shift assignment and keep time records;  

Supervise keeping of records; check and compute bills for telephone and telegram service;  

Direct the operation of central reception area; 

Report needed equipment repair and recommend equipment installation or modification; 

Operate Private Branch Exchange (PBX); receive and place long distance, collect, toll free, bill-to, credit, SCAN and other calls; transfer calls between extensions; maintain call logs and records; 

Program and operate paging system to locate individuals, pass information or announce incoming calls; 

Maintain locator files; provide directory services; assist callers in locating proper departments, offices or individuals by determining the nature of business involved; 

Receive and direct public; give information to visitors or callers pertaining to procedures and/or on-campus activities; 

Perform assigned clerical duties and some incidental typing; 

Secure and control access to facility keys after normal business hours; 

Perform other work as required.

Knowledge and Abilities

Knowledge of:  supervisory principles to include efficient use of personnel, equipment and resources; public relations; personnel training; principles of communication and counseling; PBX system; paging equipment; other communications equipment as assigned; general and specific office practices; commonly used office equipment; spelling and punctuation; rules of grammar; arithmetic. 

Ability to:  supervise, train and plan the work of others; resolve problems; deal tactfully and effectively with individuals and situations; interpret and apply policies and procedures; maintain public relations; operate assigned communications and office equipment.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

Graduation from high school or GED equivalent.




Two years of experience as PBX operator or PBX Security Communications Operator.


Additional PBX or clerical experience will substitute, year for year, for education.

Class Specification History

Revised definition and minimum qualifications, title change (formerly PBX Operator - Receptionist Supervisor): 12-08-69
Title change (formerly Chief PBX Operator): 03-14-80
Class code change (Formerly 0216): 7-1-91
Revised minimum qualifications: 9-13-91
New class code: (formerly 02160) effective July 1, 2007