State of Washington Classified Job Specification
OFFICE SUPPORT SUPERVISOR 3
Class Series Concept
Supervises assigned staff.
Interviews and recommends selection of applicants, conducts training, assigns and schedules work, acts upon leave requests, conducts annual performance evaluations and recommends corrective actions. Interprets rules, policies and procedures, develops and implements procedures, and makes recommendations regarding unit budget.
Multi-unit supervisor. Supervisor of supervisors in an organization with three or more functional areas such as accounting, cashiering, reception and customer service, centralized records and files, document reproduction and printing, and centralized mail services. A functional area is discrete from the other work performed in the unit. Staffs are typically assigned to a specific functional area.
Uses independent judgment to accomplish assignments or solve problems. Responsible for developing new work methods, procedures, or strategies or modifying existing work methods, procedures, and strategies to solve new or unusual problems. Plans and prioritizes work to meet internal and external deadlines. Work is subject to review at the completion stage to determine effectiveness in producing expected results.
Acts as liaison to other departments; resolves problems that arise between unit personnel and customers, both internal and external;
Develops and implements procedures, forms, work methods, schedules, job priorities, etc., to be followed by subordinates; coordinates unit workflow;
Develops and prepares reports related to the activities of the unit;
Coordinates and supervises others involved in the activities of the unit including the development, preparation and maintenance of departmental records, databases, statements of income and expenditures and summaries of departmental operation;
Communicates instructions from technical and administrative supervisors;
Consults with appropriate management regarding clerical requirements and makes recommendations regarding necessary budgeting of unit to accommodate staffing, equipment, supplies, and facility costs; prepares budget recommendations and monitor budget;
Performs duties of unit staff;
May provide direct support services;
Performs related duties as required.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
Three years of experience as a clerical supervisor and five years of clerical experience.
Note: Supervisory, lead and/or clerical experience can be gained concurrently. Some positions in these classes will require keyboarding or typing accurately at a net speed of 40 words per minute or faster.
Class Specification History
New class code: (formerly 01015) effective July 1, 2007
Housekeeping revisions: Delete class series concept; adopted July 10, 2008, effective July 11, 2008.